Jira Service Management

Dear community, about a month ago I updated the SLA, from 24/7 to 24/5, only from Monday to Friday and the SLA does not run on weekends. But now I have a problem that I get up in the morning and se...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi Community, hoping you can help with this one... We are working on a knowledge base for our users. When opening this KB in a private browser (to emulate non logged in users) I also see Conf...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• knowledge-base

Olá prezadxs,  Ao configurar minhas regras de automação percebo que elas chegam com a formação html quebrada na caixa do cliente.  Ex:  Há algo que eu possa fazer para resol...

• Question
• jira-service-desk
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Olá prezados, apenas informando que todos os e-mails que recebemos contendo tabela chegam com a formatação quebrada. Evidência: 

• Question
• jira-service-desk
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Is there a way to easily Slack a Ticket Reporter from Jira? See Image ---

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi all, Currently we use Jira Service Management and it runs on top of Jira software. I was wondering if we can run Jira Service Management as a standalone product? (e.g. we purchase licenses only f...

• Question
• jira-service-management
• jira-service-management-server
• server

  I have an Insight object type called 'Software' I have objects A, B, and C as in the 'Software' object type I have a custom field called 'Affected Software', populated with insight objects ...

• Question
• cloud
• insight
• iql
• jira-service-management
• jira-service-management-cloud
• +1 more tag...

Can anyone guide me on doing this? Thank you

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

We're just starting with JSM and OpsGenie and trying to figure out the right way to have 2-way integration between the two.  Specifically: * Selected alerts raised by my monitoring system (pres...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• opsgenie

Hello Everyone!  I am having some issues figuring out why when users create issues via email they are not being mapped to the correct fields in JIRA and coming into the system looking like th...

• Question
• cloud
• email
• jira-service-management
• jira-service-management-cloud
• request

I am hoping there is a simple way to calculate the time between when a ticket was created to when it was closed or resolved?  We have the default SLA's set which show if the resolution was withi...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Quero copiar todas as informações de um projeto: tarefas, status, responsáveis para um novo projeto. Temos eventos similares para diferentes clientes em datas diferentes e gostaria de aproveitar a e...

• Question
• atl-orange
• cloud
• jira-service-management
• jira-service-management-cloud

We have auto incident creation rules in place for a particular team / service. If we trigger mutliple incidents with different messages, but the same priority, only one incident gets created. How ...

• Question
• cloud
• opsgenie

Hello, My service desk is sending reporters email notifications when their ticket transitions status. I'm trying to minimize spammy / useless emails, but I cannot seem to shut this off. In project ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am an Admin, but when I look at my Profile > Summary > Details, my email address does not show. There is no option to edit the details, so how do I add my email address to my profile?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

for customers, is there a way where they can only see open issues? for example inside the project we can set up a queue to only see open issues so closed issues dont show. Is it possible for customer...

• Question

We need to link approval's grup to status in workflow.   We are creating a status into the workflow (Pending Approval), with the custom field Approval users (Single User Picker). This is OK. ...

• Question
• approver
• cloud
• custom-field
• group
• jira-service-management
• +2 more tags...

Bonjour à tous, J'ai une petite question à soumettre à la communauté. J'aimerais savoir s'il était possible de générer des tickets directement à la réception d'un mail.  En clair, j'ai créé u...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I'm Jira Admin and received an incident of one person who does not see any predefined functionality on our customer Portal. He only sees a search bar and the text beneath that says: There are...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi! Can someone help me with the JQL for unassigned queue? - in all tickets. Thanks!

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi Jira community,   I have a team-managed project which currently only takes incoming requests via email. I have a number of different request types with different workflows purpose built for...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

  Hi, I'm setting up a customer web portal for a product. We have customers in Itay and in France. At registering a customer into the portal, he/she receive an e-mail with a link. We manage ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I’m having trouble with a default filter at REPORTS Menu in JSM, don’t know if i missed something or if it’s working improperly. First I have configured a calendar defining my bu...

• Question
• calendar
• cloud
• jira-service-management
• jira-service-management-cloud
• sla

Buen día! Estoy tratando de agregar tipos de incidentes a las nuevas categorías de JSM pero no me están trayendo todos los incidentes de ese tipo.  Por ejemplo tengo 18 abiertos y en la categor...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

We observed that , if an incoming mail used to reply to an existing ticket contains attachments which names match the names of attachments that are already in the ticket, the mail will fail to be pro...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server