Community resources
Community resources
Community resources
Jira Service Management
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Hi, Is there a way to add a new link in Jira Service Management - Portal View ? I want to add a new link just for this portal, not all. Thanks
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I am not sure if this is possible, but am trying to figure out if it is - appreciate any insight. We have a system that delivers 'up' and 'down' alerts for BGP link status. This is a libreNMS ...
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I don't want customers to have to log in or create an account in order to view issues on the portal. This is so a) people can raise issue quickly and easily and b) approvers can click on a portal lin...
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I am using scriptrunner to add a request participant but I dont want an email to go out. No matter which statements below, the participant added notification goes out. So I thought to dis...
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We recently migrated from DC to Atlassian cloud. On DC when troubleshooting automation(s) if I clicked on the link in the audit log it took me the component that was associated with the link.&n...
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Hi, We are planning an integration between our jira cloud systems (JSM, Confluence) and Okta. We know how to permit access for our domain accounts and current employees for agent and customer acces...
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I have an automation that creates a sub-task on the main issue on transition. The main issue has an attachment and I want one of the sub-tasks to have that attachment included. Is that possible?
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Hello, I would like to ask, how could queues be automated even more, eg create worklogs? Thank you for any answer.
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Hello, is there any documentation for the main jira settings? I only Found documentation for the left side bar actions and not for the setting you can find in the right top corner next to the profil...
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Hello Community, We have the JIRA Server Mobile App in use. When a customer starts a service request with approval via the customer portal today, the approver is informed by email that a request req...
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Is it possible to text the customer in the Sub Task and he/she is able to see the message when he/she is set as "request participants"? (notification via Outlook?)
898 views 4 0 Deleted user September 3, 2021 -
Hello everyone, My team and I are currently working on bringing extended functionality to JSM through the Atlasssian Marketplace. I would love to get feedback from orgs. and teams running cu...
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★Project Setting→Customer Notifications → Edit Templates I want to add custom fields created to the body of the message mail. Place has a drop-down list to "Insert Variable", but none of the custom ...
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I knew where SEN no is located from Server hosted Jira However I can not find where can I check SEN no From Jira Service Management (Cloud)
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I have just imported my Insight app assets to the Cloud instance and I hat to create a new field to link assets to users for when they open a Portal request. In the app, I had created multiple Asset...
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I've written a document using the new Confluence formatting tools. Now that it's layout and design is how I like it I've tried to publish the document via Jira Service Management for customer usage. ...
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We have over 1,000 users in our Jira Cloud directory that is sync'd to Active Directory. Most of these users are customers in our primary JSM project. Even though the users are members of a required...
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The need to create Requests in different Service Desks has grown over the last few months. I used to follow these steps: 1. Add a script to a workflow post-function that creates the ticket in ...
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We have 3 locations and the helpdesk is located at one of the locations. The users email requests and support issues to the helpdesk. Is there a way to set up different email addresses to...
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I need to get the SLA goal time (e.g. 30m, 1h) that was applied for a specific ticket using JQL. I was able to get "Time to first response". Is there a specific field to get this SLA goal time?
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We have a scenario where we need to create several cascading fields. Every other field options need to be limited by previous field value during request registration on the Customer Portal. First fi...
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We had Jira Service Desk setup to create emails automatically after users send email to our helpdesk dedicated distribution list, but tickets stop being created.
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I have the below filter which lists a number of jira tickets:issueFunction in linkedIssuesOf("project = \"Problem\"") AND statusCategory != Done and "Product Area" != CIE Once I get the list...
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Good afternoon everyone! I'm trying to create an object in Jira Insight by Automations, but I can't copy the value of the "Approvers" field to Jira Insight. Is there any way to do this? In Jira Man...
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I have one agent on my team that reports that he does not get an email notification when mentioned, as in @Team Member Abdel_NAME, in the "Add internal note" dialog box. His user account can be...
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