Community resources
Community resources
Community resources
Jira Service Management
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Hello, I have an issue where if a ticket is created by a Service Desk Team member on behalf of a Client, that Client is denied access to the ticket... Interestingly, added Requested...
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Our current users licensed with Jira Software cannot see Jira Service Management projects, therefore unable to create issues to JSM. According to the matrix on this link, all Jira so...
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Al momento de crear un ticket y agregar subtareas se requiere que al cierre de las subtareas independientemente de si tiene otros agentes responsables se le notifique solo al agente creador del ticke...
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Hi, I want to create a article in the issue view but I don't see all the templates who I have made in the Knowledge base Space. How can Ik make them visible?
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Hi everyone, we have multiple sprints running in a project. Now we want to set up an automation rule like 'if x then use active sprint y from Project A". But we can't differ between the multiple sp...
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Upon accessing the JIRA Service Management (Cloud) page, we are getting a Site Maintenance Page. However, there are no scheduled outages or downtime. URL: LimitlessCX.atlassian.net
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Hi all, As part of a complex project, we want to use both Proforma and Insight. Insight contains CMDB assets, which we want to expose to Proforma forms as Drop-Down choices. 1) As of today Insight...
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Hi all, I am looking for a filter to only show those tickets to a user/customer where he's part of an organization added to the ticket. Is this possible? A plugin would also be acceptable. Thanks,...
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Hi, We have several Jira admin groups in our instance. How to find to which Jira cloud group is the Insight admin role assigned? I also want to know what the default Jira admin groups on instance ...
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Hello, i have heard that for example with "WhatsApp Connector for Jira (Twilio)" it is possible for a user to open a new service management issue via whatsapp and receive comments and respond via w...
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Hello, we would like to know which marco is used on the screenshot below? Thank you in advance!
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Hi, I would like to know how can I remove the Canceled tickets from the customer portal when filtering by "Open requests". As a reporter, I manage the requests from my customer portal. The ...
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Hi, I need to remove access on a specific tool like Confluence for N number of users, how i can achieve that in a single GO?
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Is that possible to excluded those media logo when customers response or submit a request?
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I have a ticket that the assigne and approval could be set from a list of users. how to make the user in the approval field same as the assignee field? here is my screenshot for example...
1,828 views 5 0 Deleted user November 10, 2021 -
I am trying to set permissions for request participants to assigned issue only. Will need request participants to be able to work with issue but not be able see anything other than what maybe a...
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Hi! Does anyone know if it is possible to check the value of a field upon issue transition and stop the issue from transitioning if the field is not a specific value? Example: Single select drop do...
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I'm hoping someone can help me with an automation rule for determining and linking duplicate issues that come in to our Jira Service Management Cloud. Along with other incoming issues, there are inc...
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We have some "umbrella" parent issues with per-platform child issues. The developers and QA would like to see the description (which is mostly in the parent ticket) without having to refer to the par...
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Hi Have set the time to first response to 15 mins. I do get an email if the time to first response if breached. I also want the Status to change from To do - Escalated. However ...
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Hello, I'd like to create a JQL on my Jira Service Manager filter to display all the tickets that have a keyword entered by a user. The keyword is different and not a specific text. For exampl...
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Any ideas why when you reply to jira@company.atlassian.net we get a bounce back saying "This message could not be delivered." from bounce@atlassian.net
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hi, we start to implement jira sm... if we do workflows with management approvals we need that information in jira sm. my wf should be approved by my manager.... Our leading syst...
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Hi, I work for a local government IT department and we are switching from ServiceNow to JSM. Our customers are the internal departments of our county in ServiceNow they all have records on the...
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please resolve ASAP we tried all options still is not resolved
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