Community resources
Community resources
Community resources
Jira Service Management
-
Hi, Our company has been using OPsgenie for several years but the amount of alerts received has resulted in the fact that there is such limited filtering applied that the REALLY important alerts are...
-
how to do a bulk change and share tickets with a new user
-
Currently improving out Incident Workflow and we are over zealous on our alerts so we do get duplicate issues sometimes. To simplify the workflow, from the 1st New status to the Last Closed status w...
-
Hi Team, Is there any Jira service desk API available to bulk delete all the custom field options that we would have passed as drop-down values previously for the custom field? I could see below AP...
-
Hello, Currently using the API to get the data of an issue. We are running into a problem where we have two Database Picker Searcher fields which return an ID value instead of the actual value...
-
Salve, ho creato una tipologia di ticket " defect". Ora vorrei cambiarli flusso di lavoro ma non riesco! Mi ha messo quello di default Jira e non riesco a cambiarlo.
-
Is there a way I can choose different views for the calendar? For example working week/today? The way I have it right now, shows too many days and I'm on a 12" screen, so being able to s...
-
Hi all, We are a software company and have an app we developed. We would like to integrate the JSM customer portal into our app so that our customers can reach out to us from in the app. ...
-
Dear team, We have the support portal that we have recently activated, but the window to see the ticket details is not customizable. I have tried everything I could. We have four custom fields that...
-
As a company fairly new to the world of Jira service management products, we currently have x2 completely separate sites setup. One for project and development and the other for ITSupport ----------...
394 views 1 0 Deleted user September 30, 2021 -
Is it possible to use wildcharts or functions (or/and) in the value field?
-
Hi all We've got it all sorted to email agents when new tickets are created/replies are added from end users. I've changed it for customers under customer notifications. But this hasn't change...
-
Hi there, I'd like to use the Major Incident functionality that is integrated to JSM and managed in Opsgenie. I can't find where I track the SLA performance of the parent Major Incident. The...
- Question
- incident
- jira-service-management
- opsgenie
- sla
-
Hello AC, Between cron and basic expression which one overrides the other one? I am having a challenge since it seems basic overrides CRON expression and this is not working okay for my automation ...
-
Hello Want to set up a public service desk for our company so that security bounty hunters can create tickets to our system which are easier to follow. Planning on creating a separate account s...
-
Hello, So as mentioned in the title - Adding attachment to customer request triggers first response. As much as i've read the proper way of adding attachments to a customer request is ...
-
I have add the priority field to my screen. It is visible as a P and only the icons are visible. is it possible to change the P in 'Priority" and the Icon in the priority level e.g. prio-1?
-
If customers close the issues through the portal the resolution is set to Withdrawn, but if a participant is closing it the resolution is not set. Can you prevent participants to se "Close" in the po...
-
Hi there, in the Jira issue history you will be able to see that an jira automation e.g. updated a field, set components or whatever. However it only states "Jira automation updated xxx" - in order...
-
I have a very basic ticket template for portal customers to use. One of the few fields I've left there is "Affected Services" (however I have renamed it "Affected Modules" It appears this can be p...
-
Hi Community, Is there a mechanism or process which allows us to have one request type to receive details from customers on the portal and provide a field or components with values such as '...
-
Hi. I have a workflow that transitions from in progress to cancelled requests. The cancel transition has a post function fire generic event that sends an email to users. This email says 'we're...
-
Hi! What I want to do is create a report on the dashboard for satisfaction survey. For this to work, I need the filter not to bring tickets opened by the agents themselves. Does anyone know ...
-
Hello, I'm wondering if we have multiple items being requested in a ticket with different quantities how would we have that set up in the ticket? Insight is suppose to decrease the count of...
-
Hi! When I try to manually assign an issue from the "All Open" queue I'm not able to modify and select any user. A forbidden sign appears over the unassigned and the only way to modify and select a ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 47 | |
| 14 | |
| 8 | |
| 8 | |
| 7 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 9m ago | ||
| yesterday | ||
| Tuesday | ||
| Sunday | ||
| July 29, 2025 5:22 PM PDT |