Community resources
Community resources
Community resources
Jira Service Management
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Hello So I have just started using Jira Service Managment. I have created a new Queue called "Unassigned" so that I can view any incidents wherby the Assignee = Unassiged. However if I am ...
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Is there a possibility of maintaining two separate set of weekends for different years in Jira Service Desk? We have recently had a change in our weekend from Fri-Sat to Sat-Sun from 2022 year onwar...
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Hello, I'm new to Opsgenie (as included in Jira Service Management Cloud). I need to login into Opsgenie app on Android app. The problem I have is about the login with microsoft account. When I try ...
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- opsgenie
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I need to set up an automated report on how many tickets a team has completed for the previous 4 quarters and/or twelve months. They should be separated out by quarter or by month.
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Is it possible to make a jira team private? All the documentation i've looked through has said to click on a "Make private team" option but for the life of me i can't find that button
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Is there a way to apply an entire thread from slack into a JIRA ITSM ticket? I understand you can create an issue, but our company uses the thread for troubleshooting certain issues and I'd like to b...
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Hello, I red this page What users and roles are there in Jira Service Management? | Jira Service Management Cloud | Atlassian Support and then this How can service project and softwar...
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Hi All, We are looking to populate a custom field with an automation rule that actively tracks the duration in days since an epic was moved to In Progress. i.e. This field should display the number...
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Does Insight works on MacOS and a cloud environment?
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Change is something that most people would initially reject why? Maybe it has to do with something that you don’t like or could be that you’ve gotten used to another thing and the switching routine j...
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Template Injection in Email Templates leads to RCE on Jira Service Management Server - CVE-2021-3912
Hello Atlassian, I have been looking for the description regarding CVE-2021-3912 from below link Security Advisories | Atlassian and i can't find it why don't ...
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We are using MS Office's outlook. In receiving mail from jira-services-desk, I get the following error: ``` atlassian-jira-outgoing-mail.log 2021-12-30 05:20:52,749+0000 ERROR [] Caesium-1-1 anon...
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Hi all, I need to access the old Mindville Insight REST API to retrieve data needed for migration to JSM insight. I have the API document which is at Insight REST API | Atlassian Support |...
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Hello. I am trying to get a list of alerts for the previous calendar month with specific tags via an API request . I don't find anything about this in the documentation. could you please prov...
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Context : We have a customer with its email added to two different organizations, for sake of e.g. we call them OrgA and Org B What we did, is to remove the email from OrgB, because we do n...
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Our project managed by document now we need to use Jira.How can we migrate previous process to Jira?
Our project is now managed fully by document like excel and now we need to use Jira, How can we migrate quickly all our previous planning, development and testing process to Jira with Date. Thanks i...
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I am setting up Notification scheme for a new project. They have requested the marketing team receive a notification when a new issue is created. I have copied the default Notification scheme and ap...
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Hi, So recently my requests sent to https://api.opsgenie.com/v2/alerts/requests/ are returning 404 errors. If I don't include the authorization header I get could not authenticate, requests I ...
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I've been testing the jsm cloud insight discovery and reporting capabilities in anticipation of introducing insight to a group of ~22,000 users across more than 35 technical divisions. So far I...
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I´ve received reports from customers already enrolled in the project as service desk customers, that when they are sending email requests and CCd other people, this people is not being added as parti...
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...f (value == "Asignación de Notebooks de stock") { return true; } return false; I tested it using the JMWE groovy console and it works perfectly there, but when executed through the w...
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I am using the new Form feature Atlassian integrates into JSM Cloud from Proforma form. I encountered a problem: the fields in the form appears twice in a Request Type on custom portal. E...
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I have created a (ProForma) form in JSM and linked it to a request type. Users are now able to fill out the form and a service request is made. Once the request is made through JSM I would l...
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Buenas tardes; alguien sabe si es posible la importación de usuarios mediante archivo csv?
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Hello, My company has recently implemented TAWK.TO live chat to communicate with external clients through our web. Tawk.to has also internal ticketing system which our management wants or inte...
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