Agent vs Customer tickets

[Jairo Granado]

Quick question,

Is there a way to find out whether a ticket was created in the agent view vs customer view?

Thanks!

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @Jairo Granado ,

Service Desk tickets have a specific field that provide you that information.

It's the channel that could be portal, email or jira depending on the original source

Hope this helps,

Fabio

[Jairo Granado]

Oh!!

Thank you so much fabio! Much appreciated sir!

Regards

[Fabio Racobaldo _Herzum_]

you welcome @Jairo Granado