Ticket creation using Microsoft Automate and Jira

[Anthony M]

Hi community,

Hope someone can point me in the right direction.

My business has currently set up a Microsoft PowerApps form which when filled out, makes the appropriate changes to a SharePoint List. A Microsoft flow then sends an email to Jira which then creates a ticket. The ticket is using the email of the account which we are using to run the Microsoft flow.

I know that if I want to send the email on behalf of the user, then that account needs send as permissions to all users in the company in order to send on behalf of them. This is obviously a security issue to allow an account permission to do this I was wandering if there is a way in Jira or an alternative method that could check the body of the email message, and change it to the user who sent it accordingly. 

Any advice would be greatly appreciated

Thanks

[Pramodh M]

Hi @Anthony M 

Welcome to the community 🙂

Does it allow OAuth Configuration?

If yes it can be configured via OAuth and necessary details are here

https://developer.atlassian.com/cloud/jira/platform/oauth-2-3lo-apps

I'm not sure how configure it, but it acts on behalf of.the authenticating user!!

Let me know if you have any queries

Thanks,

Pramodh

[Anthony M]

Hi @Pramodh M

Thanks for your prompt reply. I am not sure if it can use OAuth, and I can't say I have much experience with it. 

I know power automate has a JIRA Integration, which requires an API key. However that requires your username to be set, and therefore requests would probably come up as from me, instead of the user.

Thanks,

Anthony

[Pramodh M]

@Anthony M 

In that case, create a service user with limited permissions!!

[Anthony M]

But who is the ticket participant assigned to? Will it be that service user?