Community resources
Community resources
Community resources
Jira Service Management
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Hello everyone, I am using the postmortem feature in Opsgenie and would like to change the template, or to create a couple of them - each for different services. As far as I know, you cannot ...
- Question
- cloud
- opsgenie
- post-mortem
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We are planning to automate some stuff with approval steps. I uploaded an image to make it more clear. Let me explain the steps a bit more in detail with an example of requesting an application to b...
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Hi, I exported my team's schedule to Outlook using the "export with manual URL" option. I'm able to see the calendar, but it doesn't refresh. This was not the case when I exported my personal on-cal...
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Hi, i need to make an automation rule based on a request participant. an issue is created via email. the address is an alias. the address is populated into the request participants. the rule...
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Hi everyone, In our proyect we needed to make an automation that changes the field of a group picker, depending in the request type and a double cascade combo box. We used A LOT of fragments ...
248 views 1 0 Deleted user October 15, 2021 -
Is there a way to for a short period of time stop customers raising new jobs via the portal? Best regards, John.
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Hi world, I am facing the below issue. I created a custom field called "Collaborator" with the user-picker (single) type. I added a filter of a group for the user drop-down list. When I try t...
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Hi all I am new to Service manager. I want to create a list of store names that are our customers, I need to have this appear on the portal and each store must select their name before being able t...
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Hi All! I need some help. I want in an issue to get an Insight Object Attribute updated. So for example I have a Custom Field in my Issue where a user can pick the Jira Object and there...
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Hello How I can set default approval for 1 user When the ticket created I remember I can set default approver it. But when I change another approver I can't remember how to set default approve...
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I'm trying to clean up my Jira Custom fields, and there's a lot of stuff in there from a trail we ran with JSM. Even though JSM has been fully disabled, Jira is still considering the products to be f...
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Hi, I would like to retrieve data from Jira Service Management's customer satisfaction surveys to import into an NPS platform. Is it possible to integrate this feature with a service like Zapier, or ...
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Hi All, I have an user that haves specific permissions in service management and conflucence. Give all this permissions to another user would be a titanic work. Imagine that I have i...
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Hello, I'm using cutom prios. Besause of this I'm not able to create an SLA with this prios in the jql. In any case it dosn't work. When I delte the prio or use the syste, prio the SLA soon is work...
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I have made a sandbox, now I have this remarks "2 imported groups need your review. To finish migration, review now" in the top of my admin screen. I try to do the review but get the message:&n...
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Our email log in the service desk goes back until August 29th,which is 47 days ago. Can we get it to go back further? Thanks!
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...sed for other purposes (eg. true or false test). Important related documentation: Building Forms in ProForma Working with Service Projects Working with Software & Business Projects P...
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I'm creating a workflow, and would like to input a sort of warning when transitioning from a a status to another. Something similar to what a screen is.
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For reference: https://docs.opsgenie.com/docs/alert-api#add-note-to-alert The "source" field isn't returned when Notes are queried. The "source" in the parent Alert isn't updated. There...
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Hello, I am planning to connect Opsgenie to a Jira Server instance, which works using OEC. My question is if there is any possibility to link the Jira Server issues in Opsgenie within the incidents...
- Question
- jira-server
- opsgenie
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Hi, I have an array field on my database example applications: {app1, app2, app3} And i need to mapping in insight object attribute but the IQL not working well: Label IN (${app${0}}) ...
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Hola Estoy buscando un valor inteligente que obtenga la información del campo de contexto, específicamente el campo Email, ya que necesito crear una regla la cual envíe un mail de respuesta a ...
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Hello team! I need to filter only the sub-tasks of issue type = Problem for example, how can I do it in Jira Service Management Cloud? In my project, I have the issue types: Change, Problem and...
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I have a project created in Jira Service Magnagement to attend 7x24h on-call technical support. I have defined a work team that will take care of these on-calls. On the other hand I have created in...
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Greetings migration experts! TLDR - how can I import comments from fresh desk into the appropriate JSM tickets while maintaining Author date and public/private properties? Details... I have b...
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