Community resources
Community resources
Community resources
Jira Service Management
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Hi , We are using jira tool since few months and we very frequently get this error, where the automation rule fails i which we have mentioned the condition as when the monitor status is "UP" the tic...
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I want to download to excel all the issues including all the fields and custom fields the same way I do it in a Jira Software project but I do not have that option in Jira Service Management.
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I'm new to insight and I'm trying to figure out the best way to set up my objects. I have branches and cost centers. A branch can have multiple cost centers but a cost center can only have one branch...
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How can I see all of the customers added to my list? Currently, I can only see 5 pages worth and each page only has 50 customers. there are no paging options to show more per page and when I get to p...
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Is there a way I can create a dynamic filter that pulls up all requests ever submitted per customer?
Hello, I am looking to create a filter that will pull up all requests ever created per customer. When I go to my customer list, I see a hyperlink that takes me to the search page with an encoded str...
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I'm interested in how other companies are using Jira Software and Jira Service Management independently from each other or in collaboration ? As a company we heavily use Jira Service...
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Does anyone know if there is a way to calculate the MTTR and other calculations directly by Jira, we use Scriptrunner and I'm new to this platform. Any help would be appreciated.
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As I said I have been unable to add attachments to a form in ITSM. I have tried making sure that all the issue types have the attachment available but still no luck in finding it in the list of...
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The opsgenie integration docs ( https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-sumo-logic/ ) are woefully out of date with the sumologic ones (https://help.sumologic.com/Manage/C...
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I want to link the input data on the confluence page to the issue of jira software. Is there any best add-on tool or software?
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I have created Company managed project. I want to give access permission to portal groups department wisely. It mean HR department wants to access HR-SL Portal group. Accounts team wants to access A...
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hello Guys, I'm having a problem because my message doesn't make it to my queue of project. the status that i received is "rejeted". somebody know how to resolve this problem ?
- Question
- opsgenie
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Hi guys, I'm currently trying to make a little script to help me link issues between JSM projects. One part of my script is to get the correct batch of issues to link to my targeted issue. In orde...
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Is there a way to have a set time to complete a task in Jira? For example, if we know that to complete a specific, repeatable task it takes 5 days can you set Jira up so when that particular task is ...
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I have just had an issue where a customer has commented on a service request, but no email notification has come through. I have tested this out on a test request and no email received. T...
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Hello, i'm trying to retrieve values from a Bundled field from this plugin, is it possible? I need to retrieve each value with smart value or maybe by script runner groovy script but i don't found t...
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Hello, i'm trying to retrieve some data from attribute but i don't found the good way. I found this tutorial but i don't understand how it's work: https://support.atlassian.com...
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I was wondering if is possible to send a mail from Jira to an external User and get the Read acknowledgement back to Jira.
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Hi! I wanted to send daily email from a JQL Query with column values. I tried to use the lookup issues but I only get blank email.
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Hello All, Is it possible to restrict the view of either the portal groups / the request types based on the customer login . The requirement is like , for the customer 1 --> portal groups 1,2,3 ...
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Dear Team , I have added new user with JSD licence and he is not able to see the queue in JSD platform . Snap shot attached . Please help .
- Question
- adaptavist
- cloud
- jira-service-desk
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I have an automation rule looping over every value in the Affected Services field. Later in that branch I need to check if the triggerissue has any sub-tasks with the current value from t...
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Dear all, we are running this error, after deletting any issue. Database: - name:MySQL - version:5.5.5-10.5.12-MariaDB-0+deb11u1 - minor version:5 - major version:5 Driver: - name:MySQL...
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Hello. Trialing JSM Premium. Getting duplicate application objects for most of the installed applications except 1 object is missing some attributes: InstallDate & InstallLocation Each object h...
- Question
- agent
- application
- cloud
- discovery
- duplicate
- +3 more tags...
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How to automate jira using shell or bash script to automatically close an issue after 24 hours? P.S my company doesn't provide the default jira automation facilities.
- Question
- jira-service-desk
- jira-service-management
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