Community resources
Community resources
Community resources
Jira Service Management
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I want to set extended timeline up to 3 days (Like standard issues take 24h, if more than 24h than 48h and if more than 48h than 72h) in my SLAs. How do I do that? Also, is there a way to separately...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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An error has occurred with sending the test email: com.atlassian.mail.MailException: com.sun.mail.smtp.SMTPSendFailedException: 451 5.7.3 STARTTLS is required to send mail [BMXPR01CA0015.INDPRD01.PR...
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Hallo liebe Community, ich möchte, dass unsere externen Dienstleister als Agenten in unserem JSM Support Team angelegt sind, damit sie direkt in Jira Vorgänge bearbeiten können. Wichtig ist dabei, d...
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Hi Team, We have integrated Opsgenie with JSM project and configured alerts & Incidents from Opsgenie to JSM and JSM to Opsgenie but after creating the issue in the JSM project, i am not getting...
- Question
- opsgenie
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Hi, I have a JSM project, let's call it parent, from which we clone issues into two different projects, design and production. Not all issues get cloned into both projects. In other words, some issu...
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Hi, I am able to create public dashboards no problem. Also, I've made sure that the filters that feed the dashboard are listed as public as well. However, when an external user accesses the link, t...
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En las colas hay campos por los que no se puede ordenar como "Request Type" Por otro lado hay campos como "Clave" que al pasar el mouse sobre el campo sirve para ordenar de forma ascendente o de...
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Language support is a great feature so we can translate the customer portal, request types, and notifications on a Service project. Although it seems that the Request language field is set based on...
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179.520271] cloud-init[3003]: fatal: [localhost]: FAILED! => {"changed": false, "dest": "/opt/atlassian/tmp/servicedesk.8.20.1.tar.gz", "elapsed": 0, "msg": "Request failed", "response": "HTTP Err...
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Hi!, how can i created a pending tickets report in Jira Service Management? I need generate a monthly report with an statistics of the pending tickets in the month. Thanks!
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Regarding the buttons "Share with customer" and "Add to issue only" I'd like to know how change the description text. Many thanks in advice.
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We have noticed this error intermittently when trying to view our polices and schedules. When this error does occur, would the alert process still work?
- Question
- opsgenie
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Good day- Can anyone advise on the following: We use JSM Cloud as a Help Desk with the service requests queue for external users. We created a custom number field, but want to remove the decimal a...
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Currently when we use 'Reply to Customer' field, only the current comment is sent to the user. When the ticket comments go back and forth a few times, the user does not see the history for the...
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Hi all, I would like to add filters/columns to the Customer portal. We have a number of customers who are responsible for different markets in their organisation and have a requirement to allow them...
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Hi, in both jira service desk and ops genie, we're struggling with the emails flow. for example, in service desk, if a tech is answering into a case, the user will receive the email. h...
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Hi there, we are using JIRA Service Management Server hosted locally on our own infrastructure. Currently revamping our on-prem Servicedesk and the following requirement has been brought up: Based...
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Hi Guys, I wanted to migrate a very small Software Project with 50+ issues to another cloud instance, but this failed. Users and Groups are fine, but project data and attachements have an error. On...
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Jira service management We have an access form under Service requests where the user will pick their manager from the drop down list however we have noticed new starters within the company do not ha...
401 views 2 0 Deleted user November 12, 2021 -
Hello, We have recently added a new PM to our projects and as soon as I add her under "People" in any capacity (Admin, Service Desk Team) she also gets added as a customer in the project. So far I...
243 views 0 0 Deleted user November 12, 2021 -
I have recently bumped into an issue where I couldn't mention other users in the comment in one of the projects I built through Jira Service Management although everyone has access to Jira software. ...
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It said "Your request could not be created. Please check the fields have been correctly filled in." Previously was fine and I did check the workflow. There is no validation rule for creating...
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When a customer raises a request via portal, they will see the ticket details including the fields they filled out. When the agent changed any values of the field in the agent view, why is it that t...
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I noticed sometime JIRA did not create ticket but have received support email from customers. Any reason?
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Hi, I have created SLA's based off of a custom field (severity) to Tickets and based on Calendars. Currently, all of the SLA's I've created (3) show up for a ticket in the SLA view ...
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