Community resources
Community resources
Community resources
Jira Service Management
-
Buen día, estamos presentando un inconveniente con JSM, cuando nuestros agentes envían una respuesta al cliente y este lleva un adjunto... al momento en que nuestros clientes abren su correo y ven el...
-
Ugh! My brain is mush and I deleted the automation that did this! I'm trying to remember how to piece this together. I have specific JSM issue types that have a custom field that references...
-
When a customer has forgotten password. There is no way to send them a forgot password request through the Admin. These are the only options I see in the admin. Any thoughts on how to do ...
-
I have opened a ticket on this, but I thought I would ask the community as well. I am trying to set up creating a Zendesk ticket from an alert when the user selects the action named "ZenDesk" ...
-
Hi, everyone. I`m building an app, and I need to create Incident via Opsgenie API. Unfortunately, I can`t find any solution how to link existing Alert with the new Incident created via API....
-
I am looking to setup Opsgenie services and have a general question. If an organization has multiple Products, call them A, B, and C. If each of these products is comprised of many engineering compon...
- Question
- opsgenie
-
Our customers report, that the preview of a knowledge base article is badly scaled in ticket view screen in JSD. It happens in all browsers. Logging in to confluence doesnt change the scaling, and th...
-
Hi, Jira community, Before anything, I am new to Jira, only use it as a customer in the IT support of my company. We are starting to use Jira Service Management to implement a Client Servic...
-
Greetings Community I have a critical requirement for Jira Service Desk. For several of our JSM projects, we have a need to affiliate agents to just a subset of organizations configured in the...
-
Hi I was trying to assign an alert to the user, but not able to get the option for assignment. I am referring to the following link. link Thanks.
-
Hey Halp community! 🙋🏻♀️ Where does the time go? It’s like we blinked and suddenly we’re all the way through the holiday season and a month into the new year. While the chilly temps have force...
- Article
- halp
-
Hi, Im having some issues with one specific request type that doesn't allowed the reporter to submit the request. I attach a screenshot:
-
Our IT security team is mandating all outbound connections through our proxy servers should be authenticated (BasicAuth or NTLM). I'm not seeing anything in the OEC setup docs about adding this authe...
-
I created an Jira Service Mgmt free cloud account yesterday and have been testing out email automation rules and received the following message: E-mail sending has been disabled globally due...
-
As a company, we would like to report on whether issues logged are either * User error * An actual system issue The above needs to be reportable as well. Obviously it will be an internal ...
1,274 views 3 0 Deleted user February 3, 2022 -
I have seen the new feature for forms within JSM and they look great, I have a question that I cannot find an answer to, are you able to assign a form to a specific status in a workflow (a lot like t...
-
Hi, I am not able to export the actual data from my custom fields via the open in excel button. I need to use the CSV, which is not helpful because for every new field and every project there ...
-
Eg. reporter A has created a ticket. I (Agent) have to ask somebody else via e-mail about the ticket without letting A know. Is there a way to do that? Normally I could add participants but then A w...
-
Hello team, Jira service management issue: We couldn’t save your approval response while approving the change request. 1) I"m using the default Change management workflow as b...
-
Hello, I use the new tool used by Jira (forms). This allows you to quickly and easily create new forms so that they are then displayed in Jira Service Management for the end customer. Previously, I...
-
where is / how do i find and configure the URL for the customer service dashboard so I can share it with customers?
-
I'm using JMWE app's Transition current issue post function and it gives me "An error occurred while executing a Transition Current Issue post-function: Validation error while triggering transition [...
-
Hi, Is there an option to make a group portal only accessible to people with a specific domain? Current situation: I have 3 portal groups with multiple request types on each of them. The thing ...
-
Hi, I'm glad to see forms on JSM. I was wondering if anyone knew when Jira software users will be able to log tickets directly within Jira using the create button using the forms. Previously, ...
-
Hi, We use Azure Active Directory to validate our users' credentials, therefore we need to use the "Continue with Microsoft" option (button) on our Jira SM (CLOUD) login page. The problem is that t...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 23 | |
| 12 | |
| 10 | |
| 4 | |
| 4 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| January 8, 2026 3:28 PM PST | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT | ||
| May 20, 2025 8:44 AM PDT |