Community resources
Community resources
Community resources
Jira Service Management
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Hi all, As part of a complex project, we want to use both Proforma and Insight. Insight contains CMDB assets, which we want to expose to Proforma forms as Drop-Down choices. 1) As of today Insight...
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Hi all, I am looking for a filter to only show those tickets to a user/customer where he's part of an organization added to the ticket. Is this possible? A plugin would also be acceptable. Thanks,...
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Hi, We have several Jira admin groups in our instance. How to find to which Jira cloud group is the Insight admin role assigned? I also want to know what the default Jira admin groups on instance ...
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Hello, i have heard that for example with "WhatsApp Connector for Jira (Twilio)" it is possible for a user to open a new service management issue via whatsapp and receive comments and respond via w...
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Hello, we would like to know which marco is used on the screenshot below? Thank you in advance!
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Hi, I would like to know how can I remove the Canceled tickets from the customer portal when filtering by "Open requests". As a reporter, I manage the requests from my customer portal. The ...
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Hi, I need to remove access on a specific tool like Confluence for N number of users, how i can achieve that in a single GO?
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Is that possible to excluded those media logo when customers response or submit a request?
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I have a ticket that the assigne and approval could be set from a list of users. how to make the user in the approval field same as the assignee field? here is my screenshot for example...
1,670 views 5 0 Deleted user November 10, 2021 -
I am trying to set permissions for request participants to assigned issue only. Will need request participants to be able to work with issue but not be able see anything other than what maybe a...
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Hi! Does anyone know if it is possible to check the value of a field upon issue transition and stop the issue from transitioning if the field is not a specific value? Example: Single select drop do...
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I'm hoping someone can help me with an automation rule for determining and linking duplicate issues that come in to our Jira Service Management Cloud. Along with other incoming issues, there are inc...
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We have some "umbrella" parent issues with per-platform child issues. The developers and QA would like to see the description (which is mostly in the parent ticket) without having to refer to the par...
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Hi Have set the time to first response to 15 mins. I do get an email if the time to first response if breached. I also want the Status to change from To do - Escalated. However ...
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Hello, I'd like to create a JQL on my Jira Service Manager filter to display all the tickets that have a keyword entered by a user. The keyword is different and not a specific text. For exampl...
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Any ideas why when you reply to jira@company.atlassian.net we get a bounce back saying "This message could not be delivered." from bounce@atlassian.net
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hi, we start to implement jira sm... if we do workflows with management approvals we need that information in jira sm. my wf should be approved by my manager.... Our leading syst...
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Hi, I work for a local government IT department and we are switching from ServiceNow to JSM. Our customers are the internal departments of our county in ServiceNow they all have records on the...
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please resolve ASAP we tried all options still is not resolved
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Hi, there is any way to manage which operations will automatically trigger button "get notification" in section below? (customer-request-actions in ServiceDesk) I wants to achieve situatio...
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I was getting an invalid value for the key. My bad! Please ignore this! I'm trying to create an alert using the Java SDK. I've followed the guide for setting the API key, trying all so...
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Your instance is deactivated. Add billing details Due to missing billing details your instance has been deactivated. If you would like to reactivate your instance, please provide billing detai...
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I have the following rule configured: When I test this rule, it works without issue. Notice the successful logging of the Request Type in this log: However, in practice, this rule f...
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Your Atlassian Cloud site is unavailable due to scheduled maintenance. Please refer to our page describing Maintenance Windows for more information. Please check Atlassian Status...
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Is your team growing on Jira Service Management? Do you have multiple projects that require automation rules? Are you looking for a way to help your admins scale their instances with automation? If...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |