Community resources
Community resources
Community resources
Jira Service Management
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I am trying to setup the schema and mapping for an import using this documentation: https://developer.atlassian.com/cloud/insight/imports/schema-and-mapping/ Using the example in ...
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We have 5 different request types in our Service Desk and I would like to control the sort order in the Help Center. How do I set the correct order?
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I am using the Service Project Report gadget on my dashboard to track SLA statistics. The one service project just shows "there are no series in this report". SLA's are configured and tracking...
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Hello, In reference to this link; https://support.atlassian.com/opsgenie/docs/search-syntax-for-users/, is there a way to query for users with a status of 'SUSPENDEND'?
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This is a Forms for Jira Service Management Use Case. We’re publishing a series of these use cases here on Community to share how teams are using Forms to deliver high velocity service. Click here to...
- Article
- forms
- jira-service-management
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Hello, What is the easiest way to accomplish this? A bug in one project needs a different workflow than a bug in another project. Thanks.
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Hello, I am trying to figure out what are these variables I'm seeing in python related to. Please point me in the right direction. completedCycles and ongoingCycles
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Hello everyone! I wanted to provide a quick overview of how the logic behind how time tracking works when using different date ranges in a report. This seems to be a somewhat common request, to und...
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Is it possible to require 2 faktor when customers create their user for the first time. Can I somehow manage a policy that requires this when users login?
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Hi. We are using Jira Service Management and Confluence under one site. User licenced with JSM are also creating Jira Work Management projects. Now an user who has no JSM licence wants to crea...
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Hello, I've connected OpsGenie with Zabbix and now I'm trying to autoassigne alerts created by zabbix on OpsGenie to on-call person based on schedule. Is that possible? [UPDATE] I'v...
- Question
- opsgenie
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Hello All, I am implementing a Service Desk and have arrived at a halt. If there are 2 customer from 2 different companies and I am hosting personalized service desk for each of them on one por...
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https://jira.atlassian.com/browse/JRACLOUD-75659 As per the above link, the issue is resolved but I'm still not able to use the custom smart variable as a function parameter. e.g. 1. Create a cust...
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Hi, We started in JSM, now we select template for our project. We need to work and comunicate between teams. So we dont need custumer site. Can you advice me which template select ? &nb...
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Need to extract per month the number of tickets where an Agent has added and internal note as this is a KPI.
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When I create a new story and assign it to someone, the assignee does not receive an email notification. They only receive notifications if I update or change the ticket. Is there any way to notify t...
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Hi, I try to change the display language from JSM customer portal. I did see the displied language is English[Default], but after I changed it from account setting from English to&nb...
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What are the biggest differences between Opsgenie Standalone and Opsgenie which is integrated in JSM
We are currentlyy in the process of deciding if we are going to use Opsgenie standalone or Opsgenie which is integrated in JSM. The main reason that we are comparing the two is because the s...
- Question
- jira-service-management
- opsgenie
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- I published my marketplace application but the Atlassian team finds a problem when installing the application. this problem is: 'code': 'connect.install.error.remote.host.timeout', 'message...
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So let me explain my use case here: I'm trying to set up a bi-directional/2-way relationship between 2 different object types in Insight. The idea is that if you have for example object...
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We have a use case where we are using a ProForma form to capture IT Security Review details in a Jira ticket. And without going into specifics, many of the fields in the ProForma form we have linked ...
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Someone submitted a ticket with an attachment pdf file. She submitted the ticket about 10 mins after uploading the attachment file. Then, when the approver went into the customer portal to approve t...
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It would be really great could you provide your assistance on the below details - ‘Average Time to Resolution’ – can you include a note which explains the calculation logic? What’s the idea...
- Question
- jira-service-management
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Hello All, We find the current version of Insight Discovery is very basic and requires effort in setting up. Is there a plan to enhance this offering in the near future? Can someone please ...
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Hi guys! I have been unable to find any posts similar to this. We currently have two vendors who both use ServiceNow. I'm wanting to scope out if it is possible to intergrate our Jira Service Manag...
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