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Jira Service Management
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I am currently attempting to display SLA Time to First Response and Time to Resolution within the reports feature without displaying "Saturday and Sunday" as we don't work those days. Is this possibl...
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Hi, Can I place a Pop-up on the customer's portal when logging in and ask him to validate the tickets that are waiting for his approval? Are the tickets in Specific Status and when he logs into the...
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I connected aws quicksight to jira cloud version using a rest api, the conection works fine and I am able to get every issue in the project but it only contains some data. the fields are def...
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How can I show the Creator field on the Agent view?
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We have JSM set up to get issues from external users that we clone into our development project. I am trying to replicate the now removed "linked issue" functionality. I have my automation working to...
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Hello, i try to run a automation which grabs an Objecttype from Insight based on the creator of an Issue. I tried out the LookupObject function. When i run the automation i get th...
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I had some trouble with an upgrade from 4,2,2 JSD to 4,21 JSM. Had to restore snapshot but forgot the sql backup so i got some weird stuff, disabled apps, wrong database build etc. Almost fix...
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What's the best way to track tickets based on office location? It seems like the Customer/Organization field isn't the right place to do it as that groups users into logical groups but all members of...
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How can I use these "field references" to get portal values in JSM, such as groups, request types, etc. https://confluence.atlassian.com/adminjiraserver071/advanced-searching-fields-reference-935895...
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I am trying to close my Locanto account, but it keeps saying I can't prove I'm not a robot
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Is it possible to push status update notifications to slack as Incidents move through work stages?
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I've got the new Forms option in a service project. I've built several different forms, some linked to existing fields and some not. I've configured the settings to create an issue from the form. Wh...
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This is a Jira Service Management Forms Use Case. We’re publishing a series of these use cases here on Community to share how teams are using forms to deliver high velocity service. Click here to see...
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- forms
- jira-service-management
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I recently installed Jira server (v8.21.0) with only the core product. When users request a password reset, they get an email with contents "Could not locate resource templates/email/html/forgo...
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Hello, This morning we started facing the issue where in the email requests by the customers were not creating tickets in the project. We have an email handler set up but email support for that part...
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Hello :) I have a request with a custom fiel (pick-user-field) and want to tranfer the (picked) users name into a subtask. I actually do this with: "copy from triggered issue" au...
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We are currently using Jira Software Issues and would like to begin using Service Manager for Incident management. Will all customer service representatives need a Jira licenses to report an In...
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Hello Team Can you assist with an issue I'm having where I've granted a new user access to our Jira, bitbucket, and Confluence platforms? The invitation emails are not being received by thes...
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I want only admin to have rights to delete existing tickets, but i cant figure out how to do that... Any help helps :)
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Hello all! I have several forms I use for access requests, break fix issue reporting etc. I was wondering If there is a way to make the form dynamic so that if / then statements can populate new fi...
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Dear community, What are your suggestions for setting a default priority level for each customer request type? Here's some context. I have 15 customer request types. They all display the same pr...
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If a new ticket gets logged by emailing into our service desk, can I put some auto rules in place that changes the issue type from 'email request' to a new request type 'xxxx'.
293 views 1 0 Deleted user January 18, 2022 -
Hello there! I'm using JSM Cloud via browser. When a customer tags my name when commenting on an issue via Portal I don't get an in-app (the bell on the top-right) Direct notification. I'm receiving...
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Hi everyone, our agents are using the "create"button to create a ticket on behalf of a user. But the user is not getting a notification about this step. So, I've seen that users...
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Hallo zusammen, ich würde gerne den eingekreisten Button löschen und eventuell einige davon umbenennen. Ist das möglich? Grüße Niklas
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