Community resources
Community resources
Community resources
Jira Service Management
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Given a weekly rotation starts at 0900: How do I get the override form to display 0900 to 0900? Currently it does 0900 to 0000: I want this form to always match the starting TIME ...
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Given a rotation: (ignore the override) Can I remove the blue participant s without modifying any of the rotation prior to their next rotation? In particular this is annoying because ...
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When our service desk members are replying to tickets inside service desk, often, screenshots are used to convey information back to the client. The screenshot images are being replaced with !i...
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Hi all, A client of ours has created several new service projects and would like to invite agents to their different projects to work on issues as well as add (portal-only) customers. In the past, ...
- Question
- jira-cloud
- jira-service-desk
- user-management
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There seems to be no Meraki integration in OpsGenie? I'd like to receive notifications when a Meraki AP or Switch goes offline. The email notification is pretty ugly, batching multiple devices into ...
- Question
- opsgenie
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Hi All Good day! I need your advise. I am currently trying to figure out automatic transition rules between JIRA Service Management and JIRA Business Project. Scenario: We are currently in the ...
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Hi All Good day! I need your advise. I am currently trying to figure out automatic transition rules between JIRA Service Management and JIRA Business Project. Scenario: We are currently in the ...
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I have an SLA rule meant to identify if a ticket is assigned within 10 minutes of creation. It works for tickets that do not auto-assign but if a Request Type is given an assignee value upon creation...
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We have the cloud version of JIRA Service Managemnt and have been using the MI feature. We have noticed that the Create MI button feature is now missing and are unaware of any change. I believe it wa...
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Hi, Have you successfully integrated Jira Service Management Data Center with Hubspot? We are looking for the best solution, so any advice would be welcome!
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...ith her credentials, and... It has no permission to connect to Jira. So, I wrote a mail to Atlassian support in order to make the app public. After a Week, I was able to reconfigure the app in my d...
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Hi there, We run Jira Service management, server, and when a ticket is in Closed status, we have set up propriety to close the comment section (jira.permission.comment.user denied) bu...
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We have got a requirement to create a prototype of a jira service desk project for accepting T&Cs in a company. How can this be done. Following are the works created by us. We have create...
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Hello community. Can i hide the approver at the customer's portal; If yes, how can be done; The relevant custom field is hidden, has a predefined assignee who receives the approve / decline notifi...
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While in the /alert/list view, is there a way to filter out all the alerts that are related to an incident and only show the alerts that are not associated with any incident? A manual way ...
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Temos recebido vários relatos de clientes sobre não estarem recebendo resposta da automação configurada assim como tbm respostas duplicadas ou triplicada, houve algum deploy de alteração dest...
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Hey team I am currently creating a ticket via automation, and want to set the request type so that it appears in the customer portal. When selecting request type during the ticket creation event, I...
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Olá pessoal, há alguns emails normalmente quando contém tabela que chegam com a formatação quebrada, inclusive todos as notificações da atlassian ocorrem essas quebra de formatação conforme print a s...
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We have the cloud version of JIRA Service Managemnt and have been using the MI feature. We have noticed that the Escalate to MI feature is now missing and are unaware of any change. I believe it was ...
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Hi all, I have the following situation: - Epics may contain issues of multiple different projects - In each project, I would like to enable the epic panel BUT filter and show only those epics whic...
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{ "fields":{ "summary":"None", "issuetype":{ "id":"10000" }, "project":{ "key":"CI" }, "customfield_10007": { "id":"10007", "Change reason":"Upgrade" }, "customfield_10008":{ "id":"1000...
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Hi, I am using jira service desk Can I add one link to the dashboard or somewhere else? I want when customers log in to my jira service desk, see the link
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Hi, I am using jira service desk I want to create a custom survey and notify by email my customers(or group of customers) without related to any ticket, is that possible in this service? ...
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I am new to OPsGenie and also coming from pagerDuty and finding the workflow in OpsGenie to be very cumbersome when you have a large amount of incoming alerts. It all revolves around acknowledging al...
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Dear Team, I would like to setup an email for example it@abc.com and ensure whenever the email is sent to this I'd, it should create jira tickets and land up in Jira queue. May I know how do I do tha...
- Question
- jira-service-management
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