Community resources
Community resources
Community resources
Jira Service Management
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Hey team I am currently creating a ticket via automation, and want to set the request type so that it appears in the customer portal. When selecting request type during the ticket creation event, I...
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Olá pessoal, há alguns emails normalmente quando contém tabela que chegam com a formatação quebrada, inclusive todos as notificações da atlassian ocorrem essas quebra de formatação conforme print a s...
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We have the cloud version of JIRA Service Managemnt and have been using the MI feature. We have noticed that the Escalate to MI feature is now missing and are unaware of any change. I believe it was ...
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Hi all, I have the following situation: - Epics may contain issues of multiple different projects - In each project, I would like to enable the epic panel BUT filter and show only those epics whic...
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{ "fields":{ "summary":"None", "issuetype":{ "id":"10000" }, "project":{ "key":"CI" }, "customfield_10007": { "id":"10007", "Change reason":"Upgrade" }, "customfield_10008":{ "id":"1000...
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Hi, I am using jira service desk Can I add one link to the dashboard or somewhere else? I want when customers log in to my jira service desk, see the link
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Hi, I am using jira service desk I want to create a custom survey and notify by email my customers(or group of customers) without related to any ticket, is that possible in this service? ...
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I am new to OPsGenie and also coming from pagerDuty and finding the workflow in OpsGenie to be very cumbersome when you have a large amount of incoming alerts. It all revolves around acknowledging al...
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Dear Team, I would like to setup an email for example it@abc.com and ensure whenever the email is sent to this I'd, it should create jira tickets and land up in Jira queue. May I know how do I do tha...
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- jira-service-management
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Hello, I use Jira cloud and recently download an application "Checklist For Jira Cloud" Everything is ok but I have problem, when any ticket which used Checklist is closed I can change items of "Ch...
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Hello, How i can add relevant names of our services to field "Affected Services" because when i press on field "Affected Services" in the ticket, there is not drop down show anything of our services
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I have a Jira service management custom field that stores an Insight object. This object type has in Insight an attribute of type "Object", and I need to remove its value when the issue transitions t...
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Dear Community, I have a problem that I can not get solved anywhere and also could not find a solution on the Internet yet. Maybe you have an idea about it. I want to export a manual as a PD...
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I am using Insight's (Cloud) external import feature and JSON to import the structure of my object types and objects. I have successfully connected to the object schema and imported the structure for...
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We are interested in Jira Service Management as a replacement for our current system. Is there anyone from Atlassian that can help us evaluate whether Jira Service Management will meet our...
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Hello, My company is looking into Jira Service Management and we are not sure if it'd be better to cloud host or self host. We would like to be able to connect to our Confluence instance which is se...
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Can someone provide a list of the available options for a project category in JSM?
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I'm using the following code to run in a scriptrunner mail handler: //CREATE the query for approvals ApprovalQuery query = approvalService.newQueryBuilder().issue(issue.id).build(); PagedR...
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Hi, In the Issue Types menu and watch at the system created JSM issue types, I see a bunch of icons/avatar that I can not access when creating a new issue type from scratch. See how the "Chan...
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We're looking at how to combine our multiple Jira instances and move from Server to Cloud. We currently have a cloud Jira Service Management instance, which people from our customers access as Custom...
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When Insight was installed it created Custom Fields for our Service management Project(s). (both team managed and company managed projects are exhibiting the same issue) This shows up as a field in...
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TL;DR; As a JSM Service Desk Team member, I want to be able to utilize the Approval configuration in a workflow. If you could flag specific customers in an organization as having approval status, AND...
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Hi, I would like to know whether ticket export, filter options can be added in Jira Service desk customer channel portal view. Currently the view is only html and there are no options to sort, filte...
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Hello, here is my problem. Let say I want to create an "IT service" object in Insight Asset Managemnent from a Jira issue. In insight, this object has an outgoing reference to "Applications"...
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In Insight custom fields - When "AA IN" object Type value is selected then, Object Type 'BB IN' should be shown the result based on the inbound references of 'AA IN' object Type. However, BB ...
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