Community resources
Community resources
Community resources
Jira Service Management
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Hi, I'm struggling with the JSON import to Insight as the JSON I'm working with doesn't have an array for the header (the top level of the JSON). It looks something like this: { "attribute1" : "va...
2,915 views 5 0 Deleted user January 12, 2022- Question
- insight
- jira-service-management-server
- server
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When we move a ticket from project A to Project B of Jira within the same Site, the informant loses permissions and does not receive the comments made by the person responsible for the ticket in proj...
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We have Jira server 8.20.2 and I am trying to find out how many issues use each Custom field however, looking at the the first image in the following article: https://confluence.atlassian.com/a...
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Hi, I have a workflow with the transition "all" to the Resolved status - and it's visible to our customers in portal. We like it how it is - but it's somehow possible to remove the status Resolve in...
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Good Day All. I have 2 date/time fields(Time Arrived and Time Departed), these are manually populated Is there a way i can calculate the "time spent" and display it on a particular field? Yo...
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I'd like to use JIRA as an approval tool. For the deploy pipelines, I'd like to make the pipeline with below. 1. The developer submits the ticket. The status of the ticket should be 'open' ...
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Basically in my workflow I have 4 statuses for a closed ticket, specific to the reason it was closed. For example: "Closed: Duplicate" I want every "Closed..." status to cause the ticket to ...
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Hi, I have the default notifications options and when I add people as request participants they dont receive and email that they have been added to the ticket. Where can I verify the con...
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Something odd began to occur starting this year in 2022. We have alert routing rules setup to route to our on call escalation if a ticket has a P1 or P2 priority and our escalation reference...
789 views 1 0 Deleted user January 11, 2022- Question
- jira-service-management
- opsgenie
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Hi community, there is a way to import a csv from ftp server? o what kind of server i need to use to import from url?
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How can we add an additional field in a cutomer portal form, when a user has to create a ticket and only one 'Summary' field is there and another additional filed needs to be added for attaching/ dro...
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We have a setup where some issues submitted to a helpdesk create children issues in other helpdesks. Those children are sometimes linked to each other depending on cust req type. This post function i...
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Is there any way we get customizable alert notification on slack. For instance, if there is alert and 4hrs are passed for that, then through integration we get a message on slack channel #abcde ta...
- Question
- opsgenie
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Our team initiates Jira tickets on a routine (i.e. on the 2nd and 21st a ticket is created for 1 item, and on the 7th a ticket is created for another item, as well as the 11th and 25th of every month...
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I would like to request a feature to allow us to reorder the saved searches in the Alerts Menu.
- Question
- improvement
- opsgenie
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Hello there, from this article here and a few others, I learned that hiding or deleting the "Share with <organization>" field from the form used on a Customer Portal is not possible at a...
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My use case is the following: 1. A customer accesses a Jira Service Management portal and creates a ticket -- a new laptop purchased. 2. An Automation for Jira action then creates a new "Laptop" ob...
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Hi, I had been tweaking the JIRA - Slack integration but I gave up on some of the fields that it can only support in the meantime. I want to go back to just plain summary, description and maybe 1 c...
2,733 views 5 0 Deleted user January 11, 2022 -
So where I am working someoene has created a software project. Within this project there are issues. To the right hand side of any issue are pre configured Fields. Example Assignee Team Name Rep...
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Hi there! I'm looking for some help/guidance on which product to make use of: Opsgenie or Jira Service Desk. We need a system that will allocate tickets once a customer sends through a feedba...
- Question
- opsgenie
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So I am simply just trying to sign out of this community website...when I click on my name in the top right hand corner and select log out. The page goes into a loop and then logs back in? Ve...
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Hi, I've set up a IT Service Project in JIRA and I wonder if it's possible to automatically create a task there every time someone sends an email to an address associated with the project, for exampl...
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Hi community This is my very first Atlassian Forum post :). I come from the ServiceNow world and I have recently started a new position as internal chief consultant in an organization using ...
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Goodmorning all, We were having an old project with an old project type of JIRA running, so we set up a new JIRA service desk for our customer. We've decided to bulk migrate all tickets of the old p...
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