Community resources
Community resources
Community resources
Jira Service Management
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Users put in Jira tickets and they don't know when we response to the ticket or accept the ticket.
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so I have been asked to crete a new transition for a Jira Project: When any item is moved to DONE or REJECTED in the X project… Set the resolution to DONE and the resolution date to current dat...
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Hi all, Currently using Jira SM, and we have an automation setup to send an email to a team of people with ticket details including the custom field for a time/date ETR (separate from the SLA). ...
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Hi, I was trying to find something helpful here, but didn't dig out to details that i'm looking for. I'm trying to setup/customize Help Center pages, however i can only change the layout, annoucment...
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We use JIRA Service Management to allow our clients to open change requests and report software bugs. Developers then use these client reports to make code changes which are then tested and deployed....
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Hi All, does anyone know if it is possible to redirect my users who are connecting to the JIRA portal of JIRA service management (cloud), to my website where I'm hosting the lightweight request...
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Hi, I am developing integration with my app via JIRA / atlassian API. I have correct connection with app. "Test connection", "export clients", "get project list" are working properly. When I tr...
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Hello, we are having some problem in one of our Service Project. We have a group email address (Gmail) for our Customer Service in which we have inserted the email address of the Jira project ...
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- jira-service-management
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Some of the custom field description's have an extra line between the custom field & its description. In the example bellow, the description is for the field Requires upgrade verification & ...
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Suppose we have JSM premium and JSW standard on the same cloud instance. Will I be able to use insight fields in Jira SW standard issues? What will be the JSW licensed user able to do? He will not ha...
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Hi community, Been trying to create an auto assign rule based on the value that a custom field gets. Eg when category is business application -> assign to User X. The thing is that cannot browse ...
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I am trying to set up voice call notification for Jira Service Management and we are using incoming call app from the marketplace which is integrated into Opsgenie. The challenge we are facing is tha...
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iqlfunction to look up issues to which an Insight Object is linked of which a certain attribute is e
Hello, Is it possible with iqlfunction to look up issues to which an Insight Object is linked of which a certain attribute is empty? I have cf[15203] in iqlFunction("\"Attribute1\" IS \"EMPT...
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Hi, We would like to change the default notifications emailadress to an emailadress from our domain. I.E. when you receive an email from a filter subscription. Projectnotifications are already be...
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Hello, Id like to ask a question. I think JSM should have this option, but i just cant find where, and how. How can I make a custom field "protokol o připojeni" mandatory for transition...
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I have a resolved status and a reopen status in my ticket workflow. I want the status to change from resolved to reopened if the reporter replies to the ticket. How is this done, as the trigger do...
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Facing this error "This service desk project has configuration problems and may not work as expected"
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Hi, I'm struggling with the JSON import to Insight as the JSON I'm working with doesn't have an array for the header (the top level of the JSON). It looks something like this: { "attribute1" : "va...
2,916 views 5 0 Deleted user January 12, 2022- Question
- insight
- jira-service-management-server
- server
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When we move a ticket from project A to Project B of Jira within the same Site, the informant loses permissions and does not receive the comments made by the person responsible for the ticket in proj...
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We have Jira server 8.20.2 and I am trying to find out how many issues use each Custom field however, looking at the the first image in the following article: https://confluence.atlassian.com/a...
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Hi, I have a workflow with the transition "all" to the Resolved status - and it's visible to our customers in portal. We like it how it is - but it's somehow possible to remove the status Resolve in...
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Good Day All. I have 2 date/time fields(Time Arrived and Time Departed), these are manually populated Is there a way i can calculate the "time spent" and display it on a particular field? Yo...
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I'd like to use JIRA as an approval tool. For the deploy pipelines, I'd like to make the pipeline with below. 1. The developer submits the ticket. The status of the ticket should be 'open' ...
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Basically in my workflow I have 4 statuses for a closed ticket, specific to the reason it was closed. For example: "Closed: Duplicate" I want every "Closed..." status to cause the ticket to ...
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