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Jira Service Management
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A change occurred recently where SLAs are now showing the date / time they are due, and honestly it's just kind of annoying - I have to look at the clock or hover over to see the time remaining. Is ...
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Hi, I have team of 10 persons and want to schedule on-call among team with one primary and one secondary/24 hours for whole year. How can i automate it to uniformly distribute. i do no...
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- opsgenie
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I would like a rule to execute only if the issue is part of a Service Management project. I found that the smart value project.projectTypeKey should allow that. But when I implement the cond...
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It's been a few days and still, include:_spf.atlassian.net is not verified status in JIRA in the cloud Third-party online DNS look-up verifies that the record exists.
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...ut portals to support external client and customers (who will not be preloaded into Jira so need to be public) but dont want them to see these internal portals or vice versa. Is it possible to h...
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My jira server notify email from is ${fullname} (JIRA), but last month the sender is changed to "JIRA SERVER" in office365, so is it office365 problem? i didn't hav...
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Hi, I would like to know if there's an option for reporters to see the history of the tickets and all the assignees that have worked on it. The only option right now is through mail but its ...
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Dear community, about a month ago I updated the SLA, from 24/7 to 24/5, only from Monday to Friday and the SLA does not run on weekends. But now I have a problem that I get up in the morning and se...
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Hi Community, hoping you can help with this one... We are working on a knowledge base for our users. When opening this KB in a private browser (to emulate non logged in users) I also see Conf...
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Hi Everyone, I would like to inform you that we have released the "Approval Completed Trigger" trigger in A4J (automation). Now automation rules can be triggered after an approval request is accept...
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Olá prezadxs, Ao configurar minhas regras de automação percebo que elas chegam com a formação html quebrada na caixa do cliente. Ex: Há algo que eu possa fazer para resol...
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Olá prezados, apenas informando que todos os e-mails que recebemos contendo tabela chegam com a formatação quebrada. Evidência:
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Is there a way to easily Slack a Ticket Reporter from Jira? See Image ---
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Hi all, Currently we use Jira Service Management and it runs on top of Jira software. I was wondering if we can run Jira Service Management as a standalone product? (e.g. we purchase licenses only f...
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I have an Insight object type called 'Software' I have objects A, B, and C as in the 'Software' object type I have a custom field called 'Affected Software', populated with insight objects ...
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Can anyone guide me on doing this? Thank you
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We're just starting with JSM and OpsGenie and trying to figure out the right way to have 2-way integration between the two. Specifically: * Selected alerts raised by my monitoring system (pres...
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Hello Everyone! I am having some issues figuring out why when users create issues via email they are not being mapped to the correct fields in JIRA and coming into the system looking like th...
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I am hoping there is a simple way to calculate the time between when a ticket was created to when it was closed or resolved? We have the default SLA's set which show if the resolution was withi...
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Quero copiar todas as informações de um projeto: tarefas, status, responsáveis para um novo projeto. Temos eventos similares para diferentes clientes em datas diferentes e gostaria de aproveitar a e...
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We have auto incident creation rules in place for a particular team / service. If we trigger mutliple incidents with different messages, but the same priority, only one incident gets created. How ...
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Hello, My service desk is sending reporters email notifications when their ticket transitions status. I'm trying to minimize spammy / useless emails, but I cannot seem to shut this off. In project ...
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I am an Admin, but when I look at my Profile > Summary > Details, my email address does not show. There is no option to edit the details, so how do I add my email address to my profile?
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for customers, is there a way where they can only see open issues? for example inside the project we can set up a queue to only see open issues so closed issues dont show. Is it possible for customer...
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We need to link approval's grup to status in workflow. We are creating a status into the workflow (Pending Approval), with the custom field Approval users (Single User Picker). This is OK. ...
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Atlassian Community Events
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| 29 | |
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| Subject | Author | Posted |
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| 3 hours ago | ||
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| yesterday | ||
| August 19, 2025 5:31 AM PDT | ||
| August 12, 2025 8:27 AM PDT |