Community resources
Community resources
Community resources
Jira Service Management
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How to create issues using Automation and set due dates of created issues based on Parent/trigger is
I'm building a system for our on-boarding process. How I've been doing it is that I have a rule set up that generates a series of Epics, which is triggered when a specific issue is created. I want t...
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Send automatic alerts to Opsgenie from Security Hub without choosing Custom Action option manually b
My Security Hub report runs every hour and I want to send an alert to Opsgenie everytime Compliance Status shows as "Failed" for a finding automatically without manual intervention, that is, user sel...
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Hello, After reading the support doc. I am trying to find a way to avoid duplication on alerts created from DataDog Monitor events. I have been trying to modify the "alias" field mentioned here fro...
2,562 views 2 0 Deleted user March 22, 2022 -
I feel like this is an old question, but all my searching can not find a satisfactory answer. I want my service agents to set a priority on new tickets. Currently all new tickets are gen...
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Dear community, need help. I create custom field Должность (Post), with type Select List (cascading). Then I added this field to the request creation and editing screens. After that, I ...
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Hi all, we'd like to solve following use case with Opsgenie: Team A owns an internal service A, which is called by teams B, C and D within their external services B, C and D. Every team monitors it...
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I have an automation set up on assignment to let the reporter know who their issue was assigned to. We have found this incredibly helpful for the reporter to have status pretty quickly and let them ...
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Hi, I've started to test Insight - Asset Management, and I've got a question about filtering assets on the customer portal. I've got the following scenario. There are multiple organizations with m...
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Hi, We use the Jira Helpdesk for opening and working on tickets, and recently we have found an issue that we are unsure how to work around. They are as follows: Not abl...
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Is it just me... Creating a ticket for support on Atlassian is not easy. this is not a user-friendly website and you have one of the best ticket systems that I know. I don't see here an opti...
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I am trying to access this link but the ok button doesn't work. https://id.atlassian.com/join/user-access?resource=ari%3Acloud%3Ajira%3A%3Asite%2F29edc265-f4a9-4e97-96f9-f2aa3ae8d230...
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HI, when some of our customers send an email to our support address the jira ticket is created but the content of the email is not added to the ticket. The email logs show that the re...
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Hi all, When an agent creates a ticket in Jira, how do I automate that it will be put on the corresponding organization? It also isn't showing the Organizations field on this screen. T...
1,147 views 6 0 Deleted user March 22, 2022 -
Hi all, Desperately seeking help related to the devops automations. I am trying to create automations where when PRs are created and then merged we're moving the tasks associated along ...
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Suddenly our Portal Requests are getting the error message: "Couldn't send request This form contains a hidden field that does not have a valid default value configured" When I check the Request F...
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Why when a ticket is changed to waiting for customer does my colleagues name show against the change
Somewhere my colleagues name is set for the email address and system changes. Where can I change this?
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Guys, I am using PostgreSQL 13.5 as the backend database for JSM 8.21.0. To enable mTLS connection between JSM and database, I have turned on SSL on database side, it is working fine. And generated...
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Hello everyone, We are creating a forum for our private community of customers (using discourse solution) and we want to add a ticketing system using Jira Service Management. The prob...
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Hey community, we're currently evaluating Opsgenie for alerting and On-Call-management purposes. Although we're pretty excited about all the features and possibilities, we stumbled upon the activit...
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Hello I want to change the JSM login screen. JSM version is 4.4.1 . https://jira.atlassian.com/browse/JSDSERVER-330 I proceeded with reference, but nothing changed. Any help in making this chang...
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I am looking for support to set up Jira Service Management with Teams Integration.
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Hi Everyone, I have a project A which has 4 boards, A1-A2-A3-A4. When i am creating any type of ticket (task, story, bug etc) it is visible on all 4 boards and I do not want this. How can i separat...
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Hi Community, We have an add on which has specific event triggers during the course of a ticket to send emails to configurable recipient list. Any suggestions on how to capture that email as ...
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Hi, We are in the process of finally upgrading our version of BitBucket from 4.1 to 7.21 and then to Cloud. I'm aware of the utility tool - BitBucket Cloud Migration Assistant that migrates repo's,...
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Boa noite a todos! Gostaria de saber com vocês se há alguma configuração para bloquear a distribuição de tickets automaticamente, sempre que o cliente abre um ticket, ele está distribui...
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Atlassian Community Events
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| 17 | |
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| Subject | Author | Posted |
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| 35m ago | ||
| 12 hours ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT |