Community resources
Community resources
Community resources
Jira Service Management
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Hi All Good day! I need your advise. I am currently trying to figure out automatic transition rules between JIRA Service Management and JIRA Business Project. Scenario: We are currently in the ...
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I have an SLA rule meant to identify if a ticket is assigned within 10 minutes of creation. It works for tickets that do not auto-assign but if a Request Type is given an assignee value upon creation...
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We have the cloud version of JIRA Service Managemnt and have been using the MI feature. We have noticed that the Create MI button feature is now missing and are unaware of any change. I believe it wa...
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Hi, Have you successfully integrated Jira Service Management Data Center with Hubspot? We are looking for the best solution, so any advice would be welcome!
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...ith her credentials, and... It has no permission to connect to Jira. So, I wrote a mail to Atlassian support in order to make the app public. After a Week, I was able to reconfigure the app in my d...
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Hi there, We run Jira Service management, server, and when a ticket is in Closed status, we have set up propriety to close the comment section (jira.permission.comment.user denied) bu...
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We have got a requirement to create a prototype of a jira service desk project for accepting T&Cs in a company. How can this be done. Following are the works created by us. We have create...
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Hello community. Can i hide the approver at the customer's portal; If yes, how can be done; The relevant custom field is hidden, has a predefined assignee who receives the approve / decline notifi...
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While in the /alert/list view, is there a way to filter out all the alerts that are related to an incident and only show the alerts that are not associated with any incident? A manual way ...
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Temos recebido vários relatos de clientes sobre não estarem recebendo resposta da automação configurada assim como tbm respostas duplicadas ou triplicada, houve algum deploy de alteração dest...
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Hey team I am currently creating a ticket via automation, and want to set the request type so that it appears in the customer portal. When selecting request type during the ticket creation event, I...
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Olá pessoal, há alguns emails normalmente quando contém tabela que chegam com a formatação quebrada, inclusive todos as notificações da atlassian ocorrem essas quebra de formatação conforme print a s...
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We have the cloud version of JIRA Service Managemnt and have been using the MI feature. We have noticed that the Escalate to MI feature is now missing and are unaware of any change. I believe it was ...
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Hi all, I have the following situation: - Epics may contain issues of multiple different projects - In each project, I would like to enable the epic panel BUT filter and show only those epics whic...
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{ "fields":{ "summary":"None", "issuetype":{ "id":"10000" }, "project":{ "key":"CI" }, "customfield_10007": { "id":"10007", "Change reason":"Upgrade" }, "customfield_10008":{ "id":"1000...
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Hi, I am using jira service desk Can I add one link to the dashboard or somewhere else? I want when customers log in to my jira service desk, see the link
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Hi, I am using jira service desk I want to create a custom survey and notify by email my customers(or group of customers) without related to any ticket, is that possible in this service? ...
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I am new to OPsGenie and also coming from pagerDuty and finding the workflow in OpsGenie to be very cumbersome when you have a large amount of incoming alerts. It all revolves around acknowledging al...
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Dear Team, I would like to setup an email for example it@abc.com and ensure whenever the email is sent to this I'd, it should create jira tickets and land up in Jira queue. May I know how do I do tha...
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- jira-service-management
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Hello, I use Jira cloud and recently download an application "Checklist For Jira Cloud" Everything is ok but I have problem, when any ticket which used Checklist is closed I can change items of "Ch...
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Hello, How i can add relevant names of our services to field "Affected Services" because when i press on field "Affected Services" in the ticket, there is not drop down show anything of our services
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I have a Jira service management custom field that stores an Insight object. This object type has in Insight an attribute of type "Object", and I need to remove its value when the issue transitions t...
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Dear Community, I have a problem that I can not get solved anywhere and also could not find a solution on the Internet yet. Maybe you have an idea about it. I want to export a manual as a PD...
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I am using Insight's (Cloud) external import feature and JSON to import the structure of my object types and objects. I have successfully connected to the object schema and imported the structure for...
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We are interested in Jira Service Management as a replacement for our current system. Is there anyone from Atlassian that can help us evaluate whether Jira Service Management will meet our...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
| July 7, 2025 4:56 AM PDT |