I cant se se the requests in the help center

[Matilda Norling]

I have issues in Jira service management and I have set up a help center for my costumer.

But I cant se the created issues in the help center/ requests. How do I make that happen?

[Mark Segall]

Hi @Matilda Norling and welcome to the community!

I would start with checking the following:

• Issues were in fact created as requests.  If they were created using the native Create function, they won't have a request type.  A quick way to clarify this is the following query:

  • project = x AND request type IS EMPTY

• Make sure your Request Type is assigned to a group.  Otherwise it will be unavailable to the portal

[Matilda Norling]

Thank you, 

Now I can se the issues were I am reporter. But how can i se all the issues?

[Mark Segall]

Hi Matilda - From the portal, you're not going to see all requests.  The portal is designed for the customer experience and by design the custom experience would only show requests where Reporter = currentUser().

If you want to view all requests, you would do so from the Jira App itself:

YOURDOMAIN.atlassian.net/jira/servicedesk/projects/YOURPROJECTKEY