Community resources
Community resources
Community resources
Jira Service Management
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Hi, I want to display Issue Type name such as Incident, Change, Problem, Service Request, Problem and etc., along with Icon in Queues currently the issue type column in queues is displaying ...
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Hi Team, We are using AWS Quick Start (https://confluence.atlassian.com/enterprise/running-jira-on-an-aws-cluster-969535550.html) to run our own Jira SM setup in AWS. Now that we want ...
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My organisation deployed Jira Service Management last year ( Commercial - Data Centre). The licences are due to expire soon. May I ask what happens once the expiry is overdue. Would th...
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I would like to link Service Management or Work Management Jira tickets to a postmortem in Opsgenie. I only have the option to link tickets from software projects. A feature request was suppose...
- Question
- opsgenie
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In below screenshot i highlighted "View" column, can somebody tell me how to set values in that column, also wanted to know what levels of rights require to do this changes. Knowledge Base > Cate...
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Hi Team I am after a jql query\filter (and not report) for all tickets that were breached this month, irrespective of: 1. when the ticket was created 2. If the ticket is resolved yet or no...
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We've created a new request type that requires the Summary and Attachment fields and then links to a custom form. When the Attachment field is set to Required, the form throws this error: 'Require...
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My business owners are currently not happy with how emailed responses to a ticket are added as public comments. Is there anyway to set up Jira so that the emailed replies are saved to a ticket as an ...
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Hi Team, I trust you are well. I need your help please. I posted this question on the community board but I haven't had an answer as yet. Please advise how to view the data behind the SLA Br...
- Question
- jira
- jira-service-desk
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I need to reset the clear the approvals from within the workflow and start the issue over when a certain transition "Reset" is executed. I tried clearing field "Approvals" which did not w...
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Hello, When an employee submits a ticket, I want to send them an email with their request in the email body. Out of the box, the email sent back to the end-user gives them a link to click, but their...
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When a customer writes a comment (as reporter) from the customer portal the agent assigned to the issue doesn't receive an email notification. Here are a few more details/settings: Agents are also...
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Integration, Add on or Pluggin to integrate Workday to JIRA
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Im trying to get a CSV file of the alerts by TEAM for the last 3 months. I am only seeing current month. Anyone know how to see this?
- Question
- opsgenie
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So we've add all of our services to OpsGenie and assigned them to teams. We'd like to ensure that every alert that is created is assigned a service so that we can track service health trends across o...
- Question
- opsgenie
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Hi, I would like to create an Automation that looks at the words entered in a Summary by the customer and checks them against a specific field on all the existing issues for that organization to see ...
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We started having a problem last week in retrieving mail messages and converting to service management tickets from Google Workspace. It worked fine until last week and then just stopped. Now, when w...
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Hello, I would like to use the new function "Out-of-the-box knowledge base in Jira Service Management". I have consulted various documentations, but I still don't understand what are the prerequisi...
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Any one have the problem I can not search using status attribute: for example, this: "status" IN ("ARKIVERT KUNDE")
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Hi, I creating automation when status transation is change then email to requester. automation is running properly. But I made custom field but not shown on email body {{issue.CustomField.184...
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Hi Team I have Issue picker field in Service Desk portal and when customer creating a ticket from portal they are selecting existing ticket from Issue picker field, then I need to assign this ticket...
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I have issues in Jira service management and I have set up a help center for my costumer. But I cant se the created issues in the help center/ requests. How do I make that happen?
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I have a customer (employee) who needed access to Confluence. I created a profile with the same email in Jira administration page and added Confluence to the profile. However employee complained that...
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In a shot: Does alias uniqueness work systemwide or per priority level? Explanation: several alert events received from an integration containing the same alias will be assigned to the same alert in...
1,477 views 6 0 Deleted user March 23, 2022- Question
- opsgenie
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We have about 10 service desk projects for various purposes inside of organization. We use customer accounts for employees who are not part of Service Desk Team. A typical customer may have access to...
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