Community resources
Community resources
Community resources
Jira Service Management
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Hello Community, I am unfortunately new to automation in Jira and am stuck. The automation I created is supposed to set a ticket to "open" when a comment is written and it is set to "Done"....
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Hello, I am looking into asset tracking tools for my internship. one of the requirements is being able to see how much/ often a user uses a application/ software. I have read up a bit and I see th...
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- jira-service-management
- jira-software
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Hi All, I am using a Jira service management project in which there is a customer portal with 5 to 6 forms populated with required custom fields. One of the common custom fields is the single selec...
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Hi. I'v made form for hiring people. The form is being filled by hiring manager and ticket is created. There is on the form one custom field which I need to be filled by someone form HR (hir...
271 views 2 0 Deleted user March 14, 2022 -
We are trying to access JIRA Insight IQL API. The iql query "objectTypeId = 316 AND objectId = 564" yields exactly one result in UI. However with the following API, using this same query gives a jso...
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We use a JIRA Cloud service desk to allow engineering employees to request FEA Simulation on their designs. Most requestors are not JIRA users and only have access to the Customer Portal to view thei...
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Kindly assist, set up an escalation process, but does not get triggered. Only the first notification for the team. Alert was not acknowledged. Does Team escalation require Integr...
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- opsgenie
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Hi team, Looking for any advise on how to execute on this. Currently, my team is using service desk where we handle all incoming requests/tasks. However, there will be instances where a membe...
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Hi, I set up automation to perform an action if the "initiator is not a customer". However it doesn't seem to work. I'm referring to customers who creates a ticket by mail. I don't know what th...
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Hi everyone! I am wondering if there is any better way to change between Issue Types. We are following the steps I shown below, but it is not something ideal for us. 1. First we are going to the ti...
349 views 3 0 Deleted user March 14, 2022 -
Hi , I will migrate from Server to Datacenter and I used "Anonymous Portal for Jira Service Desk" on my portal . Existing only in server version, I would like to find a way to reproduce its operati...
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Hello, I have one email address that have to automatically receive email customer notification from every request created within the project. However, while setting up the rules for customer n...
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Question 1: What is ${request.details} ? Is it all fields present on create screen? If so, Question 2: I have Insight Object/s fields on my create screen but none of them appear in the email no...
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...ervice is openly provided by one or more teams to the members of your company. External Customers: Users who are outside of your company. Often a subset of the general public. Where your company p...
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Team, I have been tasked up to generate a monthly report where in reporter is from specific email domain i.e. @XYZ.com.au and @XYZ.co.nz. Have tried applying following filter reporter in "*@x...
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I have an integration setup which utilizes the API route /rest/servicedeskapi/servicedesk/{serviceDeskId}/customer to add a user to one of my Projects. It accomplishes that fine, but it doe...
1,183 views 7 0 Deleted user March 13, 2022 -
Is it possible to limit engineers from logging more than 1 hour for an individual issue? We need our engineer to log at least 8 hours in our Jira Service Management but we do not want an engineer to...
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At this point I'm giving up hope on Insights, but I'm hitting yet another extremely basic problem - We have a sandbox Jira instance and a production Jira instance - both cloud. When working with an...
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Hi, How to make a filter on JSM dashboard, that no one else can see..except the assigne ? i tried to make a filter. but, the other's still can see my task on dashboard. Best Regards, Adit...
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Thanks for the help.
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Hi, We use JIRA service management for our project customers. But some of our customers are based in China, these users cannot create tickets in our Portal. I checked others' questions, it causes C...
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I've asked a couple times but no replies yet. Need help on this! I'm looking to automate some steps within JIRA related to Branch Creation and PRs. My question is, when I set up a rule like the...
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Is there any special point of URL field in description ? Does it connect service project to URL somehow ? Thank you for answer in advanced.
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Hey folks, I have done some searching and am up to date with what I believe are the current offerings with respect to Outlook plugins. I have installed 2 of them, but there is a HUGE gap for me...
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We have two Jira Service Management projects created for internal customers and external customers respectively. Can these projects be combined internally for tracking by Jira Service Management Agen...
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