How to make an insight item usable only in a Jira Service Management Cloud issue?

[dhernandezs]

hello community!!

Atlassian community I have a question, when using the insight with an incident in jira service management.

When linking the insight with a Jira service management incident, can the status of the insight be changed automatically so that said element is not used again at any time with any other incident?

[Mark Segall · Accepted solution]

Hi @dhernandezs 

You could leverage an attribute to capture that the object has been linked (Either a status or a boolean field).  For this example, we'll go with a boolean field called "taken"

Then do the following:

1. Update your insight field context(s) IQL filter to include
   1. AND taken != TRUE
2. Create an automation to set your taken field:
   1. TRIGGER: field value changed (Your Insight field)
   2. ACTION: Edit Insight Field Attributes
      1. Set taken = True

Note - You'll probably want to expand the automation to include a scenario where the insight object has changed or been removed, but this should do the trick for your use case.

[dhernandezs]

@Mark Segall  

Thank you very much, the automation worked perfectly, thank you very much for the help!!!