Community resources
Community resources
Community resources
Jira Service Management
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Hello friends, I need to update insight object from CSV and that is ok if attribute types are text, dates, default types.. but i have a problem with attribute which is other object in schema. Is pos...
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Hello, We were looking to utilize the Description field on the teams to put in the support products for the team. I have noticed that the character count for the Description field is 200... is ther...
- Question
- opsgenie
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Hi We are using Jira Service Management to answer support issues from our customers. But our customer could not receive our feedback from Jira Service Management. Does anyone know how to fix it?&nbs...
- Question
- jira-service-management
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Hello, While trying to login for the first time the customer is unable to receive the registration email to access the helpdesk. The customer is allowed to access the service (is added in an custome...
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Hello community folks. Our JSD project has a number of different issue types and associated request types and I wish to prevent the issuetype = Admin (also Request type = Admin) from being visible to...
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I have been trying to use O Auth 2.0 to Authenticate JIRA API, but somehow unable to Do that using Bearer Token. Below if the screenshot of the image
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We have 3 different types of requests: 1.) Service Request 2.) Incident Request 3.) Problem Management Request My plan is to customize their own request number like these 1...
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Hi, CONTEXT I have setup jira customer service management with a number of articles in English in the knowledge base > When English-speaking customers with a browser set to English access th...
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I have created another team and set up another cloudwatch integration with this team to another AWS account. The subscription has been confirmed, however it is assigning the alerts to the default tea...
- Question
- opsgenie
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One question about premium cloud and automations? How many automations per users is allowed? and arr there any tips for creating additions users for running automations in a more complex and automat...
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We have currently setup several components on our statuspage, mainly focusing on our Atlassian stack: Jira, JSM, Confluence & Opsgenie. Is there a way to also add system metric for these compone...
- Question
- metric
- opsgenie
- statuspage
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We are based in PH, is there an option to ACK or CLOSE via SMS without charges? I tried responding using the OpsGenie's Sms Australia +61 (448) 798-788 I was charged f...
- Question
- opsgenie
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Our incident team rostering is as follows: Every week there is a primary responder and a secondary responder. The following week, the primary responder rotates out and the secondary user becomes t...
- Question
- opsgenie
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Hello. Just starting out w/ Jira Service Management. Working through defining our request types and looking at using the Product Categorization and Operational Categorization fields. Going around in ...
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I have updated the field value in the JMWE postfunction accidentally. This automatcally updates the Approver based on the custom field value and it takes the approvarr from a suitable group. Can any ...
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...eceiving an email stating they are customers or having them login? I added that anyone (public) can create tickets but that did not work either. It all goes back go customer permissions.
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...ollow-up on the public bug: JSDCLOUD-11346
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If I scan a subnet with 100+ hosts how does the scanner pull that data? I am guessing it does not attempt to pull them all at once but does it run the pattern queries one at a time, two at a time? Do...
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Hi, I have a uses case that I have turned around all sides and cannot get to the bottom of. Here goes: I have an Insight custom field called "Order" the value of which is selected by the user in ...
1,238 views 3 0 Deleted user March 14, 2022 -
Hi folks - we’re excited to be partnering with Forrester Research on a new webinar later this month: Fighting Siloes in Enterprise Service Management. Enterprise Service Man...
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Hi I would like an alert or list of tickets that have not had a reply to customer in the last 3 working days How can I do this via JQL or automation? Thanks Jerry
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For the audit I need the following SOC1 report and bridge letter for JIRA: Jira-Service management SOC report with Bridge letters to match balance period Let know if you can provide.&nb...
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...roject. How do other's set up something like this? I am looking for something like a "public" dashboard for our employees so they can see tickets, or even vote on them, etc.
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The needful fields are marked as required on the request form; however, when a ticket is created using CREATE button in Jira these fields aren't mandatory. To have consistency while creating a ticket...
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Hi all, I would like to have a field that is not compiled by the customer, but by the agent. Once the agent compiles it should be great to show it to the customer inside his portal (such as the "sta...
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