Community resources
Community resources
Community resources
Jira Service Management
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Is it possible to customize the home page template in the cloud version?
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HI In JSM I'm creating a new form. I don't have any templates to select from. The dropdown is empty? Why? It says I should be able to drag and drop fields. Like Attachement. I don't see those dra...
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Do we need to have the Atlassian Access subscription in order to integrate LDAP (Microsoft Active Directory specifically) with Confluence? If so, is the pricing per AD user that is synced?
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Why is the clone object functionality described in: https://support.atlassian.com/jira-service-management-cloud/docs/clone-an-object/ only availabele in Cloud version and not in Data Center v...
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I use the Ticket Category in JSM for report and filters but this doe snot appear to be a field so is there any way for me to import the values EazyBI for reporting on same in place of using the issue...
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Hello, Dear community, In my Jira SM project, we currently use automatic task reminders if nothing has been updated/modified in the task for more than 7 days. But sometimes there are situ...
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How do I set the menu sideways? that on the left side of the screen are the application groups, and on the right are the forms. As in the screenshot attached please:
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We currently can't create any tickets with our projects (happens in service managment + software). After a little research, we found out that the issue could be related to a broken workflow. So we de...
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Forms capture data. But forms don’t do the work of getting that data to the people who need it most. We’re excited to announce that there are four new Automation components t...
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Hi Community, As Jira can send out emails to users by setting up automation rules. As a Jira Admin, can I retrieve the email records from the administration portal? Thanks! Cheers/ Anson
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How can we have forms push the data to the fields? We have field linked from forms are on the screens to show the data but after an issue is created the form data is not replicating to the custom fie...
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We want all users in our global company of ~5,000 users to create a JSM ticket via email, without creating a paid user account. We have setup the internal email and it does auto-create a JSM ticket, ...
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My impact detection value is presented in a -0H 7M 2S value where some incidents are not. Does anyone know why this would happen?
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- opsgenie
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Hello Jira Community, I am new to the board and my organization uses SSO and Two-Factor authentication to access Jira Service Management(JSM). Please kindly advise of the below questions: 1. For us...
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Hi all. I am used to a portal that allows for a ton of customization to make the user experience as simple and straight-forward as possible. To me the JSM Request Center doesn...
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Today, we're highlighting one of our customer success stories, Mary's Meals, and how they used Jira Service Management along with Insight to deliver greater value today with the help of Atlassian Sol...
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Following this guide: https://community.atlassian.com/t5/Jira-Service-Management/How-do-you-edit-a-customer-s-name-or-email/qaq-p/971428 For me there is on step 4 the "Jira Service Desk" option comp...
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For our business is very important to connect our data with JIRA service manager for getting more info from our customer without going to another applications. So for that we decide to use External d...
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We've copied the Widget script correctly but we are getting this error: GET https://www.domain.com/%E2%80%9Chttps://jsd-widget.atlassian.com/assets/embed.js%E2%80%9D net::ERR_ABORT...
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I need to add basic contact information about my customers, like phone number, e-mail, website url, how can i do it?
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Hi All, I am receiving an alert from AWS that goes into the message field in OpsGenie and looks like the below: {"version":"0","id":"random_string","detail-type":"Alarm State","time":"2020-02-09T17...
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Hello dear community, Scenario My Support team is not only handling inbound tickets but also creates/raises outbound tickets equally frequently to our customers to check technical issues in...
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Hi All, I have got an issue which I am looking to resolve. We use AdminByRequest for when someone needs admin access on their computer to install software etc. They submit a request using...
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Hello, I created a Jira service desk board and for weeks everything has been fine in terms of customers having access. But today I noticed that all of my customers on one particular board have...
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This morning I began grooming new support tickets and when I typed in the request participant, one that I've typed in hundreds of times before, the system couldn't find this request participant. ...
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| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT |