Community resources
Community resources
Community resources
Jira Service Management
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Previously with the original Proforma forms, you could add validators for one of three states: At least one form is attached to an issue All forms attached to an issue are submitted A speci...
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A client who has Jira wants to be able to triage the tickets and then forward them to our Jira service desk (probably as an email request. How do they get the ticket sent to us if i provide them with...
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You want to use the standard solution. I have a question about data storage. I know I can use 250GB, but what happens when I run out of storage? Should I delete it from the system or do I have to man...
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Hello Community! Jira Service Management has had quite the journey over the years and I am excited to share that we recently hit a new milestone, Jira Service Management Data Center 5.0! This release...
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Hi I would like to know if there is a way to list all the orgranization ID/number through the API, I know there is a manual way to do it one by one through the interface but it is not optimal. Is t...
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Hello, I am trying to setup a Jira Automation with and If/else statement. What I want to do is: IF a comment is added by anyone except for a certain user then send an email notification to t...
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I cannot find the REST api key for the statuspage.io integration
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Hi everyone! I need little advice with visual for Slack messages sent with Automation. 1. This is Rule 2. Some detail of Slack message 3. What in Jira issue comment 4. What I receive...
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In the Jira Service Desk customer portal, is it possible for customers to "watch" pages for updates and receive an email notification when changes are made to a page? We have a page that we ...
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Hi everyone, i just read this article (https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/ ) but i can find the edit button. Can some one explain w...
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Good day, We have an Issue with a Custom Field called Price and it was created as Type Number Field. In the Issue the value is: 1,455,635.04 When we export the report to Excel the v...
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installed Proforma and applied trial license after that I can not enabled it
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Hi, is there any limit for size of messages posted to slack channel via OpsGenie SlackApp integration from an OpsGenie Alert? I can see the whole message in description of OpsGenie alert but the mes...
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I am looking for recent javadocs for Insight. On this page the most recent version is Insight 8.6. But my instance is on 9.1.11 according to the "gettnig started" page.
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I have a request form with different questions. These questions should be answered by certain persons. Therefore I have created a workflow, and depending on the status, a mail is sent to a person, w...
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Hi, We have an object type called contacts, where the name of the contact has been set as the label. Now we need to do an import of contacts and are faced with the following: In the import, ...
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Hello, how to insert a logo in the client notifications template. Thank you very much and greetings.
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I am looking for a way to use Opsgenie with our current workflow. We have weekly rotations of on-call agent, who should receive notification out of ordinary working hours. This means on-call persons...
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automation that moves tickets from one project to another project. You need to use JSM Playground and R&D Assistant project. Keep in mind when the ticket is moved it should keep the reporter and...
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Hi there, I'm experiencing an issue where I can't see items within the list view of a team-managed project. I get the following error. When I also try to create a ticket it comes wi...
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Hi Team, We have integrated Zendesk with Jira, and would like to know that is there any provision to reopen the closed jira ticket by notifying from zendesk using automation or any other option? Pl...
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I have a form with drop down options and fields with checkbox options. Unfortunately my customers are unable to see the options that I am able to see when filling out the form within the portal or pr...
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I'm trying to access a trial JSM hosted web site and it just never loads no matter which US ISP provider I use. What is the expected and the long-term uptime for this service? Our company cannot rely...
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Notifications via email when status changes or comments are made at the Jira Service desk I used the function to write a comment when replying from an email, but the function does not work for some ...
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- jira-service-management
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Hi Everyone! My first time here inherited this program and just trying to learn my way around. Essentially I'm tasked with creating a ticket/issue request page. I have the page made and option...
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