Community resources
Community resources
Community resources
Jira Service Management
-
Why we are not able to add stakeholder in Opsgenie even though we have premium JSM license and user is already having a JSM account ?
- Question
- opsgenie
-
I am not able to add stakeholders. We have a premium subscription JSM. We need to add a team or DL so that notification can be sent to all the stakeholders not one single person.
- Question
- opsgenie
-
Good morning community, I request your help to know how to retrieve data from a web hub. I am sending a JSON for an external application to rotate in order to return a data in case of a link ...
-
I have a client with an interesting problem that is probably quite common but I have not had to address it before. They have an IT Helpdesk that supports their internal user base. However, fo...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
-
I'm looking for a way to see month-to-month reporting on number of tickets processed by our Team, possibly using the two-dimensional filter statistics: eg: X-Axis: Month (eg: Jan-22, ...
-
Hi I created a simple service desk for handling customer tickets. I was testing it with an old email address of mine. That happened to have an SSO (Google) based account at Atlassian that i do not u...
-
I need to automate alert matrix severity checks like P1, and P2 from Opsgenie to Atlassian confluence Page. Like I have created dummy rows and columns on the confluence page and I need the dire...
-
Pessoal, estou com dificuldade em uma automatização ao finalizar uma questão, imputar a pessoa que já está no sistema de usuário, ele sempre não pode conectar, ele sempre pode ligar, substituir o usu...
- Question
- insight
- jira-service-management
-
Hi all, I have two portals which are open and can be accessed by anyone and no accounts are required. I want my projects to be like this: - Customers for project A can create tickets per portal or...
-
Many service desk platform on different domains use this new UI of editor. I cannot use old way !image-1.png! to insert image as embedded to comment of case. Other words, no option to import images ...
-
The email handler for a jira service desk project stopped authenticating so I deleted it. Now, it appears that when you reply to an email sent from jira it goes to the generic email address that Jira...
-
I have a Jira Project which our department uses. There are lots of different issue types available. All current members of the department are able to browse the existing issue types. We n...
-
I want to know if it's possible that you send a service request from a email buzon. So the service request automatically is generated by Jira Service Mnagement.
-
I have created a few custom fields and associated them with a screen. When I go to the request type to add them, they do not show. Is there a limit? I created custom fields in the past an...
-
Hi all, I'm currently working on attempting to exclude certain resolution options from one project instance but still have the resolution values appear in other projects. After investigating, ...
-
We would like to be able to change the message text LEARN MORE ABOUT. Is that possible??? I've searched articles but haven't found anything specific to this. Thanks
-
Can someone please send me an email address of who I contact about getting the Development Tools permission added to my account?
-
So out of box insight for cloud insight does not have any bi-direction cross object attribute sharing, therefore this cannot be used as a true relational database. These relationships are super i...
-
I'm have to create a Jira request for the custom fields? How do I get the custom field values in backend in getter and setter? "fieldId":"customfield_10600", "fieldId":"customfield_11318", Eg :&nbs...
-
How do i create a priority order with linked issues so when one is completed it triggers another - So issue A must be Done before issue B is sent to the recipient or shows in there board.
- Question
- jira-service-desk
- jira-service-management
-
How do you make an edit in a issue description and it populate same in a linked issue with Automatio
How do you make an edit in a issue description and it populate same in a linked issue with Automation - the flow i need to create. I have tried many version.
- Question
- jira-service-management
-
Hello, We are setting up a JMS project to manage a TMA client project. We set up the requests to be sent via email. However, each email ceates a ne request on our end. Even if the cleint just...
-
Hi, Have a very odd problem setting the correct spelling for a work category. This is via work categories>Service Requests>Audio Visual Problems... For an unknown reason the spelling of Audi...
-
Greetings, We are planning to introduce JIRA Software+Service Management for company use. We are planning to use Jira Service Management so receive customer issues and then relay it for our...
-
hi, i've been using Excel to extract a list of incidents from Jira Service Management that we're using at work. it's been working great and i only needed to press Update from the JiraCloud 'widget' ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 24 | |
| 9 | |
| 4 | |
| 4 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 5 hours ago | ||
| yesterday | ||
| yesterday | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT |