Community resources
Community resources
Community resources
Jira Service Management
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I'm configuring Opsgenie Teams stakeholders to receive notifications only in case of P1 incidentes are rised on Jira, but I observed that all users has a adm role in Opsgenie are receiving push notif...
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- opsgenie
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This workaround is meant to help JSM customers/users that have projects that already have ProForma activated but would like to use JSM Forms instead. For such scenario, I already have Pr...
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Hi everybody. We are using Discovery for our network devices detection, we already import all of our object into a object schema that works, but theres a problem. We have 2 Insight Discov...
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Hello everyone, I would like to know why a custom field does not update the list of users that should be displayed. We have a group called Approvers, but when we add a new user to that group, the f...
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Sziasztok, le van töltve az alkalmazás, S mégsem tudja betölteni teljesen a programot? Mit rontottam? Vagy lehet valami más ok is? Üdv ati
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- opsgenie
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Hi, I am trying to modify an existing API that already pulls $OGAlert.teams.id and $OGAlert.responder.id I want to replace those ids with names so, used these 2 fields $OGAl...
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- opsgenie
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Hello, For our company's account I have set up a SSO login via ADFS. The setup works okay, even though sharing cookies with the service account I wanted to use and a personal account I use for test...
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Why, when downloading the filter report, does it not download all the selected items, for example: f
Why, when downloading the filter report, does it not download all the selected items, for example: first response, severity, impact, etc.? In the filter to get the reports you select: first response...
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Hello, we have implemented a workflow with a Buisness Owner Approval. When the manager approve the issue, I can see in the history that the person have approved the issue, but the trans...
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I'm trying to perform a filter with OR and AND the content is in source JSON eventCode:123 Team: AZC Type: A eventCode:123 Team: AZC Type: B eventCode:123 Team: AZC Type: C Mount...
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I have sent an invitation to a staff member wich has failed to arrive. Can you help?
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Long ago, when I used Service Desk, there was functionality to add specific keywords to the subject of an email used to create an issue you could use to set the issue type and component. Fast forward...
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Hola a todos! Recientemente tuvimos un problema en la empresa que pensamos en solucionar de esta forma que les presento y quería ofrecerles como solución a los que se enfrenten a problemas similare...
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Como notificar una incidencia a Múltiples usuarios y q estos puedan responder y se actualice en INC?
Mas detalles, leí que si creaba un campo informadores y lo asociaba al mismo esquema de INFORMADOR (Todavía no se como se hace) podía informar de una incidencia a múltiples usuarios. Yo necesi...
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Hi All, I have integrated Opsgenie with JSM for a particular project in JSM. Now myself started receiving alerts in opsgenie for all the incidents but it is always tagged as Priority P3. Als...
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- opsgenie
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Hi, I'm using Jira Cloud Servicedesk. I want to change the values available in the Impact and Urgency fields. Is this possible? Thanks
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hi guys my mail is abc@gmail.com abc@gmail.com forwarding helpdesk@bbb.com example another person sending mail abc@gmail.com how to create for ...
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I am trying to see if it is possible to automate the Field Description by inserting the default Values in advance so when click on Create first, the field should be displayed with that default values...
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I've been setting up the service desk with our "digital requests" project and we want internal users to submit requests and questions through here. However I'm a little confused as how I've got the b...
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When I'm logged in as a test customer I can still amend the announcement bar. I don't want our customers to be able to do this, only service desk agents. Where do I need to change these settings? &n...
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Hello there, I am trying to find documentation for Insight LDAP importer. The existing documentation is quite light, and their is no uses cases or exemples, that could be good to help me understand...
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Dear Community I have set up some service requests in my project, which use a Jira ITSM form to collect some information. Some have radiobuttons to select a choice. My problem: how can I create sub...
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Hi When a new issue is created via email, how do we set it to change it to plain text stripping out the HTML formatting. it is difficult to read with embedded images. We would like it to cap...
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Hi Atlassian experts, I have a custom issue type consisting of specific screen with the default fields like Summary, Priority & Description like fields along with lot of custom fields. I would l...
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Has anyone had any issue with Personalise Jira and Confluence emails with your own custom email addresses. I have added all the txt records but some reason Jira is not recognising the ...
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