Community resources
Community resources
Community resources
Jira Service Management
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Hi, I've configured my Jira Service Management project and wonder if there a way to export the configuration of the project to another environment/account? I don't need to export data such as ticket...
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i have a request type i created this request type is for opened requests I want to create 3 automatic subtasks i will assign one of this subtask to a user additionally for the same request type ...
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In Resolve permission scheme errors in Jira Service Management it is stated that we can dismiss the warning in case we do not want to use the default permission scheme which is correct. But...
1,335 views 3 0 Deleted user March 16, 2022 -
Why is there a limit to the email notifications to customers when using free account in contradiction to the representation in the website? Isn't this misleading? Also, does anyone know what is the ...
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Hi, we migratet our data from the Insight Standalone App to Insight in Jira Service Management. My Question is: We have Jira issues in different projects where Assets from Insight are linked....
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Hi, I'm trying to create a Form in a company managed project but it doesn't show any field. only templates. how can i create a custom Form not from a template
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I would like to know where you can block the change of status of a ticket on Jira service management by a customer?
1,764 views 9 0 Deleted user March 16, 2022 -
Hello everyone and thanks for stopping by! My name is Jehan Gonsalkorale and I am a Product Manager on Jira Service Management. I'm looking to get some feedback on some designs tha...
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After getting values from Jira to confluence using same confluence page how to post values in jira?
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- jira-service-desk
- jira-service-management
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Hiya, Please advise how to view the data behind the SLA Breached vs Met report? I need to create an SLA Breached vs Met Excel report and dashboard that displays whether the SLA has been me...
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Hi Everyone, I would to asking about creating the ticket. I have problem when I create ticket I can't choose / paste the customer name. This is always No Options But when I using Jira S...
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I have a Group that has been assigned the Service Desk Customers role. When I change the customer permissions from Customers who have an account on this Jira site to Customers who...
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Hello, Our Opsgenie is configured to create a Slack thread in a channel as well as a Jira ticket when an alert is created. Is it possible to have replies from the Slack thread be added as comm...
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Greetings! I am working across several projects for our recently adopted Jira Cloud, and one wierd thing I ran into was that I set Jira Dashboards for "Current User". My hope was that I could crea...
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Hi, Customers can create a ticket by mail and I want to separate existing and new customers. I try to make this happen by automation. When a new customer submits a ticket, the condition Reporte...
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We have 2 different types of customers: Type A and Type B. Because they are different types of customers, they have different types of requests. On the customer portal, Type A customers shouldn't be ...
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I am administrator in JSM, and Project admin in Jira Software. I'm looking for syncing the Scrum board feature to make it visible in JSM // or to pull in content from JSM proje...
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I'm using the Custom Field Suite app to populate several layers of fields, but on creation of tickets the performance seems to downgrade tremendously causing the system function slow. The field pops ...
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Good afternoon colleagues, I have some questions to see if you can help me since they still haven't answered me from support, this month I made the payment for the annual subscription of Jira Service...
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Hi, I have few agents and even myself (administrator),are not receiving notifications when customers create service requests. I searched many answers for same qeustion in Atlassian community, but sti...
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Quisiera saber si se puede cambiar de perfil a un usuario despues de haberlo creado. Por ejemplo tengo el usuario1 y asignado el perfil1, luego este usuario cambio de area y le corresponde el perfil2...
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- user
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Question is in the title. In reading https://community.atlassian.com/t5/Jira-questions/How-can-I-hide-a-Request-Type-From-Customer-Portal/qaq-p/706596, it seems that this functionality can only ...
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Guys, This is a pure discussion about deployment of DR for JSM. Previously, I was trying the solution in link https://confluence.atlassian.com/enterprise/disaster-recovery-guide-for-jira-69278...
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...nce in a centralized area. I went ahead and made some saved filters and the dashboard. I made all of these publicly visible "Anyone on the internet. No sign-in required". To test to see if they can a...
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Is there any plugin available for "NICE CXone Expert" and "Jira Service Management" integration? Pls. suggest any reference documentation for "NICE CXone Expert" and "Jira Service Management" i...
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