Community resources
Community resources
Community resources
Jira Service Management
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When a customer is creating a Service Management request they have the option to share their Ticket with the entire Organization or make it private. Once the ticket is created they then have the abil...
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This app looks like it gives a way to customize the JSM Request Center. There are quite a few installs, but not a lot of reviews. https://marketplace.atlassian.com/apps/1218481/refined-f...
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I have to build a form with 100+ fields with dynamic questions etc. Is there a limitation on max number of fields Proforma will allow on one form? Thank you!
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i am using an event calender. when adding participants, notifications are not being sent . what can cause this and is there a setting that i might need to change
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Hallo, Op elk probleem of vraag die wordt behandeld in Service Management wordt tijd geregistreerd. Waar kan ik een overzicht maken/vinden van de hoeveelheid tijd die is geregistreerd per klant?&nbs...
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- jira-service-management
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hello, When I add all 300 users from the registered domain onto our users list, half of the customers did not receive their invitation emails. I tried removed, and re add each of them, no go...
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a opção "Solicitações Semelhantes", pelo que entendi, apresenta os tickets semelhantes a um novo, porém não consigo relacionar os dois. É isso mesmo? Para não gerar tickets semelhantes, deve-se canc...
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Is it possible or not? I think it will be very useful!
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I need a list of attributes to use in the automaton. Where can I download the list of attributes for Automation? Thank you
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Si algun cliente contesta a nuestro tickets por correo electrónico hay veces que no añade esas respuestas y nos pone FAILED. Adjunto imagen. ¿Sabéis porque puede ser?
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Hi everyone Could you tell me if there is a way to add all users from G-Suite as Customers to Jira Service Management? Or I have to add manually all customers by e-mail? Thank you
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Hi Team, I'm trying to create an automation where in a custom paragraph field one service ID will be entered by our service team which will automatically become a hyperlink to take us to that outsou...
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There is customer and she is unable to login and when she is attempting to login it was just like a circle. Attempting login in help desk and redirecting it to Atlassian login page, after attempting ...
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Hi there, I cannot find out to change the layout of this screen for request types I can click the 'View Issue Screen' link and can see a long list of all the fields, but what I want is ...
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Hi there, We have some HR type request types in our Service Desk project that we want to limits to be only visible on the portal to select people (HR, Artist Management and supervisors). What would...
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Hello, Using the Service Request Form, can a data element selected from a dropdown list be copied to the 'Summary Description' of a Service Request? For example, if a user selects 'laptop' ...
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Multiple comments added by the same agent do not result in multiple email notifications to reporter. Instead, only the first comment added results in email. Additional comments added by ...
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What is the right JQL for searching for 'error' in either the summary or the description of the ticket? I need all tickets created in the last 35 days. I tried this JQL, but it's giving ...
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Is there a field, other than the instructions field, where you can add keywords to help users search for forms in the customer portal? I've used other tools that offer an actual "keyword" field that...
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Hi support, is it possible to save a ticket resolved in the knowledge base and how can we display this solution for the user when they try de create case? Regards
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I have a common user in two organizations , in one organizations user is managed with Atlassian access and with SSO authorizations , where as in another organization he is not managed and...
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When running a CSV import for Service Projects, it’s not possible to import the request type field with its current names, like “Get IT Help“ or “Onboard new employees“. It’s necessary to use the r...
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Hello - I made a dashboard and included several pie charts and it's shared to folks in project however they are receiving the below response errors. I have refigured the filter correctly so no...
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Is it possible to customize the home page template in the cloud version?
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HI In JSM I'm creating a new form. I don't have any templates to select from. The dropdown is empty? Why? It says I should be able to drag and drop fields. Like Attachement. I don't see those dra...
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| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT |