Community resources
Community resources
Community resources
Jira Service Management
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Within my automation's 'Comment on Issue' compose box, I tried @{{issue.reporter.displayName}} in an attempt to address the comment to the reporter by name. The copy I received of the comment as p...
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Hi all, When a customer replies per mail on a ticket, it includes this message. How do you deal with this? It feels like a burden to ask customers to ask to remove this everytime they r...
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2022年3月16日(水)に開催された、Jira Service Managementの「自動化」機能をテーマにした、アトラシアン主催の無料Webセミナー『「自動化」でITサービス管理にスピードを ー Jira Service Managementで実現するハイベロシティIT』でいただいたご質問とそれに対する回答をご案内させていただきます。 本セミナーの内容については、こちらからアーカイブ...
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Hi all, Currently, I have three projects which means three portals and they should be separated. Is there a way that customers from portal A don't see the other portals?
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Hi community, We are implementing more and more the knowledge base in our communication with our customers. I cannot find what I'm looking for but I'm pretty sure what I ask is pretty standard, the...
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Hi all, I added a custom mail called "support@<company>.com" However customers receive notifications from the mail "jira@<jirawebsite.atlassian.net>". Is it possible to chan...
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In the past, tickets in JSM were automatically routed to the one managing the component. It seems like the automatic routing based on components doesn't work anymorew since 1 or 2 weeks. Anyone an id...
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...ompany. External Customers - Users who are outside of your company. Often a subset of the general public. Where your company provides a service to external individuals/groups maybe known as clients o...
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Hi Guys, I have a JSM request form with a custom field called Request Type & has multiple options, if the users select a specific option, a help text appears for field Request Type to redirect u...
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Having a issue where users are creating issues on website by clicking the "Create" button , rather than creating issue through portal. This is causing issues because users are selecting Issue ...
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Hi guys, We have multiple projects that are monitored by Monit, and when something goes wrong, Monit sends an API call to Opsgenie and we get alerted on Slack. Each project has a separate sl...
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I have a team that i would like to have added as an assignee to an issue or wrk order. Is this possible? Is there a way to have that team only see Issues that they are assigned to not everyones?
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Hi Guys, We have a request type called Suggestion & we would like users to be able to submit it as an anonymous users, is there a way to do it somehow ? If yes, please help with the inform...
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Hello, We would like to enable some of our non-agent users (jira-software-users for example) to execute certain transitions on issues that are in a service desk project. Is there any way to accompl...
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Hello, I have created a Mail Handler for a specific service project and configured it such: Bulk: accept CC Assignee: true CC Watchers: true Create Users: true Notify U...
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Hi, I've configured a particular ticket type to use the group picker via the workflow but I was wondering if there was any way to enable a list of the remaining approvers to show on the ticket. ...
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We often implement Jira Service Management (JSM) as a service desk solution to most of our customers and we clearly see from year to year the work of their dev and support teams is becoming more and ...
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Good afternoon colleagues, consultation, with the migration from Insight Cloud to Insight in JSM, ¿will the data in custom fields that are extracted from Insight Cloud be lost? ¿The old tickets that ...
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Send alert notification during business hours even if the alert came in during non-business hours I have an email integration. Example: In my application, let's say t...
- Question
- opsgenie
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After reading the documentation, I still need some clarification. We're using JIRA Service Management Cloud for internal IT requests and incidents. The "Customers" that are setup are inte...
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I've created a Form using the new option and cannot get my jira instance to see the form. I am not quite sure where/what I am missing.
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hi, The technical contact for our product licence is no longer in our company so how can we update the primary Technical Contact to someone else within the same compagny? Thank you
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Hi, we are planning to upgrade to JIRA SM premium to use Insight, and I know I could atart the 30 day trial to test it myself, but maybe the community is quicker than me: Is it possible to link obj...
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Hello, I need to create a report in Jira Service Management, but in the standard charts the respondent and services affected fields do not appear. Is there something to make appear?
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If we need to use Google Mail Groups in Jira Service Management would "Google To Jira" plug-in help; pls. suggest
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