How can I restrict customers to see all helpdesk projects?

[Pamela Gierke]

We have several Helpdesk projects. When a customer enters a portal of Project A, it can see also Project B. It can't see the tickets, but the name of the projects, which can be critical at some point. 

How can I change the settings, to make the other projects invisible?

[Pavel Junek · Accepted solution]

Hi Pamela,

This topic has already been solved in https://community.atlassian.com/t5/New-to-Jira-Service-Management/How-to-hide-a-project-from-the-Customer-Portal/qaq-p/700739.

You can see also this Atlassian manual - How to restrict customers access to specific projects only in Jira Service Management 

Pavel

[Pamela Gierke]

Hi Pavel,

many thanks for your answer. That seem to work :)

Pamela