Community resources
Community resources
Community resources
Jira Service Management
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I need to move the below highlighted “Linked Issues” field from bottom section to the top section where all other "visible fields" are displayed. If you have any idea please let me know. ...
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i am using zabbix5.4 and jira service management4.17. i try to use zabbix's media-"jira service desk webhook" to create tickets in jsm. now i can create tickets and i can pass the values of Summary...
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Hi there, Just trying to understand how we are going to work when we move to JSM. We have Support Engineering Teams in Sydney, Vancouver and LA. Obviously we will want tickets to route t...
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We recently split our JIRA environment into two instances and delete the projects from the other other team. When looking up users, the data from the portal customers show up in our dropdowns. ...
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Hello community, I would like to know how I can add a new form function to the notifications.
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Does anyone know why the complete menu does not appear, in section 1 previously the section of queues and other options appeared and in section 2 we had the option to respond to the client, attached ...
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My Jira Service Management 'Customer' section lists all users that are being synced from the LDAP to Jira. My question is how is the Customer list pulling all users from the LDAP and populating them ...
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I have tied the user name field to a proforma field and tried to use {{issue.fields.user name}} to include the entry in an email automation but the field is not being included in the email (subject a...
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Has anyone had success bringing over Apple assets that are stored in Kandji over to Insight for a central asset management solution?
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Hi All, We recently created a new Request form for the customer portal and realized the data validation for the form fields are not working as expected. For example for a numeric field (like Batch I...
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Guys, can I use Automation to change the value of a custom field that is fed from Insight Cloud to appear in another field that is fed from Insight now in Premium? this should be for already created ...
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Ao selecionar o repórter do chamado, não aparece como opções de nomes para selecionar, fica somente com a opção de anônimo. Não estou conseguindo editar esse campo para editar.
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- jira-service-management
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Hi there, One of our agents has a problem where the issues they create are missing the request type and organizations. When they create an issue, there's no option the fields are missing fro...
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Hi, Everyone! I hope you're well. I was curious as to how I may achieve the following functionality: Your advice is greatly appreciated! Use Case: Assigning 'Reporter' based on User Principa...
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I need to create a ticket with an unregistered request, and I wanted to create it directly by email or at least add it to the existing ticket
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- jira-service-management
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In the typical scenario where an alert is routed to the person on-call according to a schedule, then escalates to a wider team if not acknowledged after some minutes, what happens if there is a gap i...
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- opsgenie
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Hi there! Can anyone help me. I have some problem with adding web-item by using scriptrunner web fragment. So the case is: 1 - I need to add some <div> inside atl.jira.view.issu...
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Hello, We are starting to use Service Management internally for our IT ticketing software and this is all under an "IT service management" project. We have been asked to extend the ticketing softwar...
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I can't find the stakeholder field configuration anymore. I want to add the field to one of our projects screen, so we can use the "update stakeholder" function. Where can I activate this feat...
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How to put date value in email automation (insight?) I cannot find information about it ( Data Center) In test mail it returns me {{Приложения и ПО.Срок действия}} but not value Inform...
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Hello everyone, I would like to ask a question about charts from atlassian. I want to configure the time line of this chart. Default setting takes all the data from all times and what I want i...
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Hello Team, We are trying to generate the reports using AWS Quicksite by creating the JiraCloud data sets in Quicksite, We are not able to see the JSM custom fields in Quicksite after c...
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I am handling three different vendors in my process and they don't want to disclose their data with other vendor. So they were requested that do we have any that kind of controls which we can provide...
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I am trying to load a js to the approval page of customer portal in jira service desk using a plugin.. I have added below web-resource in atlassian.xml: <web-resource key="my-resources" name="myP...
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We should get clarify that, whether do we have control point like should not view the request by other client which is not pertaining to them. Please refer the below examples of issues in access leve...
- Question
- jira-service-management
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