Autoforward email to opsgenie alert trigger email not working

[Elliot Nicklin]

Hi there,

We're attempting to autoforward all emails (o365) to our opsgenie alert trigger email address. Manual forwards to this email trigger perfectly (as do fresh emails to this address) but autoforwards don't. Is this a known issue?

Thanks

[Chris DeGidio]

Hi @Elliot Nicklin 

Welcome to the community! Thats an interesting issue you have. I have never heard of a problem with forwarded emails. As long as the email system is sending that off successfully to the Opsgenie email address it should be creating an alert as long as there is not an already open alert matching the alias, in that case, it would be deduplicated. This can be read about here 

Nonetheless, please submit a ticket to our support team at support.atlassian.com so that we can get the proper account information needed to help troubleshoot this issue and see what is going on. 

Thanks so much!