Community resources
Community resources
Community resources
Jira Service Management
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While doing a test migration from Jira Service Management to Jira Cloud, the following errors were encountered: 2022-04-09 04:39:25.698 ERROR XXXXX project-import We couldn't import Lingo Tran...
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Hey guys, I'm curently reworking our service desk and struggling a bit with the question how to move a task/story to another department when the customers just got the wrong one. Currently we are c...
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Hey Community! 😄 I’m Michelle, the Product Manager who’s been looking after Jira Service Management’s Customer Notifications. We’ve listened to your valuable feedback around how you’d like your cu...
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Hi All, I am a PM in JSM team and wanted to understand more on getting incident communication work seamlessly in/with the product. Would like to get your inputs here and through this survey below. ...
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Hello, I have a project manager whose decision to use JSM is contingent upon the platform's ability to handle high volume of tickets through the portal, many of which may be submitted simultaneously...
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We have an internal app that we had configured with the Jira Service Desk widget to help the users log any issues that they encounter, however, about a week or so ago, we noticed that the widget is n...
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Hi Atlassian community, I am trying to setup the custom domain and Jira verified all the DNS records for that domain but it is not verifying the SPF record. I have tested the SPF record using MXtoo...
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Hi I tried to create an automation rule for the priority field of the ticket. Only admin can change priority, but it not actually work. What I am doing wrong? Trigger: When: Value changes for &...
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Hello, I am having issues adding 4 people as customers to my service project. They are deactivated Jira software users. When I try to add them I get an error saying the email is wrong. They ...
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I know the subscription for Jira Service Desk is based on the number of agents, the number or customers doesn't matter. If I link a Confluence Space to a Service Desk project, how will that impact my...
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Hi there, How do we create a JSM Request that is Activated from an Email from a Non-Atlassian Product? For example, we want x request type to be created and sent to a project when x trigger is made...
535 views 5 0 Deleted user May 9, 2022 -
Can a Jira issue be created via a form / teams ? The documentation states only on Jira cloud. https://support.atlassian.com/jira-service-management-cloud/docs/create-an-issue-using-a-form/ Are the...
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I would like to use an automation to send people a slack message when they have not responded recently (>24h?) to a Jira comment in which they are @ mentioned. I currently have several a...
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Hello Team I am creating a form that department heads will fill out requesting that remote users to come to the home office...this will allow HR to track when the remote users can request expenses. ...
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OK, this must be Monday. I am completely stumped. I want to use a JSM project to create Epics in Jira Software projects as a demo. I've set up a Request type and Automation But...
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This workaround is meant to help projects where it is necessary to get information from an email request's description field and enter it into specific Jira Custom fields. This saves time in a daily ...
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If i use the automatic reminder button in a ticket to remind me to contact a customer regarding a ticket, a reminder is created (see picture below). For the example below, I clicked the "Tomorr...
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We are already using Jira Server with a planned migration to Jira Cloud later this year. Before this happens we are also looking to implement Jira Service Management as a support ticketing system, I ...
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Hi all, I am trying to create an alert via the API. But I run into some problem using the POST. Before this, using GET with list alerts is working fine. As you can see in the screenshot I am u...
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- opsgenie
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The user could not successfully log in to the customer portal even after I reset the password multiple times. Since the user did not have any requests, I deleted her account. Now she cann...
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Hi, We use Service management Cloud to handle tickets and use time to first response to measure our tickets. I have created a Priority triage with JIRA automation to help set our priorities w...
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I have integrated Opsgenie with JSM, so when I create an incident in Opsgenie two alarms are created, one of these alarms is captured in JSM, how can I capture the name of the service that is being a...
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I have created a customer request form in the service portal with three different single user picker fields. Every time a user (administrator as well as customer test user) enters the form (same in M...
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When we onboard new users I would like to provide them access to the ITSM-portal via Azure AD. It is not clear to me if there are license costs. I was told this would cost $4 per user. We have two ...
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I have a massive incident and I would like to group the tickets in only one ticket. So I can work the incident from a single ticket. How it can be done in other ITSM tools Thxs.
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