Embedded photos not showing

[Andrew Genzel]

Recently our Jira helpdesk is no longer showing Embedded photos when users add photos to emails and email them to our helpdesk team.

Instead we get 

[Logo Description automatically generated]

or 

[cid:image002.gif@01D896BB.6F46C7B0]

For example.

It shows images when users attach a file but when copying a paste a screenshot into a email it will only show [cid:image.png@fdsafs]

[Andrew Genzel]

Nobody else has had this issue before or knows why its happening? 

[Oliver Hall]

I didn't want to reply to your case as this isn't an "answer", but... we saw the same behaviour in a handful of cases, but it seems to have resolved itself now.  Sorry that doesn't help if you're still seeing the problem.