Is it possible to route specific issue/ticket types to team member/assignee?

[Ivin Gamboa]

Is it possible to automatically assign tickets to IT Resource/Assignee based on their issue type or components? 

[Jeroen Poismans]

Hello Ivin,

That is exactly what Components are for!
Components can have a Component Lead and a Default assignee. In the Default assignee you can select the Component Lead, Project Lead, Project Default, Unassigned. So this is the way to do it.

Components:
https://support.atlassian.com/jira-software-cloud/docs/organize-work-with-components/

Regards,

Jeroen

[Ivin Gamboa]

Hi Jeroen,

Appreciate your prompt response.

It's only working when manually creating an issue then setting a component from there. But if it was set from an existing ticket, the assignee won't automatically update even after refreshing the page. See screenshots below:

[Jeroen Poismans]

Hi Ivin,

Ah yes indeed, in this case it won't work.

What you could do is create an automation on Trigger field changes (Component) for actions "Edit issue, Transition issue" and make a triage there to set the assignee:

Regards,

Jeroen