Community resources
Community resources
Community resources
Jira Service Management
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Why when a ticket is changed to waiting for customer does my colleagues name show against the change
Somewhere my colleagues name is set for the email address and system changes. Where can I change this?
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Guys, I am using PostgreSQL 13.5 as the backend database for JSM 8.21.0. To enable mTLS connection between JSM and database, I have turned on SSL on database side, it is working fine. And generated...
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Hello everyone, We are creating a forum for our private community of customers (using discourse solution) and we want to add a ticketing system using Jira Service Management. The prob...
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Hey community, we're currently evaluating Opsgenie for alerting and On-Call-management purposes. Although we're pretty excited about all the features and possibilities, we stumbled upon the activit...
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Hello I want to change the JSM login screen. JSM version is 4.4.1 . https://jira.atlassian.com/browse/JSDSERVER-330 I proceeded with reference, but nothing changed. Any help in making this chang...
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I am looking for support to set up Jira Service Management with Teams Integration.
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Hi Everyone, I have a project A which has 4 boards, A1-A2-A3-A4. When i am creating any type of ticket (task, story, bug etc) it is visible on all 4 boards and I do not want this. How can i separat...
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Hi Community, We have an add on which has specific event triggers during the course of a ticket to send emails to configurable recipient list. Any suggestions on how to capture that email as ...
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Hi, We are in the process of finally upgrading our version of BitBucket from 4.1 to 7.21 and then to Cloud. I'm aware of the utility tool - BitBucket Cloud Migration Assistant that migrates repo's,...
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Boa noite a todos! Gostaria de saber com vocês se há alguma configuração para bloquear a distribuição de tickets automaticamente, sempre que o cliente abre um ticket, ele está distribui...
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We have integrated Opsgenie with Jira Cloud project so tickets created in Opsgenie will be created automatically in Jira. When a user Ack an alert in Opsgenie - it get assigned to the user. ...
- Question
- jira-cloud
- opsgenie
- scriptrunner
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Hi everyone, We are using a different ticketing system and forwarding the tickets to our vendor who uses Jira Service Management. We just triage the ticket for our customers so its important that t...
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I want to use the issue collector to provide a simple way for customers to create issues without signing into the service desk. I created a testuser (without assigning a license) and created an issu...
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Due to an issue in the issue collector (that's another topic), the created issues are always assigned to the default author. I tried to change the author to the correct one, which seemed to work, bu...
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We recently got Opsgenie and we are trying to integrate it with our ManageEngine ServiceDesk Plus software that we use for helpdesk ticketing. We have followed all the instructions with setting a web...
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- manage-engine
- opsgenie
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I have a problem with issue visability with one of my customers. They have three employees that can view each others issue cases without any problems, but when one of our technicians create a case an...
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I am trying to do set issue security based on a custom field. I have a custom field that is called Assignment Group. It is a custom field of type Group Picker from Jira. When an issue transits from T...
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I have a problem where Due dates and Actual end dates don't appear in tickets created in Jira Service Management. It looks like this: Does anyone know how to resolve this?
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hello. We are using the built-in Asset Management in Jira Service management, and we need to print labels with QR codes. But the interface only allows us to set lengths in inches (imperial measures)...
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We have been running with a specific set of SLA's however, from 13th March 2022 we have entered into a new contract. So for any issues created prior to this date, we want them to remain on the old SL...
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Hi, I want to create a rule that only applies to users without an organization. The only criteria I see is "User in an organization" and have to manually add them. Is it possible to apply to all use...
1,289 views 9 1 Deleted user March 21, 2022 -
I want to send an email via script runner send custom email in the workflow, but I can not correctly read the value of a custom field group picker in an email body html where am I going wrong? &nbs...
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I want to know if I purchase a datacenter licence for JSM or confluence and I have a clustred architecture in my datacenter ( I'll have to use JSM and confluence in more than one machine to have the ...
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Can I change the default positions of issue types, specially sub-tasks? I have created some new sub-task issue types but by default it offers one specific but i'd like to rearrange their position and...
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Our company is working on a project where we want that our customer can comment on particular card through our portal i.e. we want two way communication can be done between agents and customer,...
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