Community resources
Community resources
Community resources
Jira Service Management
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I have a Jira service management project. We don't want to grant the user service desk team role in the project but we want them to be able to reply to customers in the comment section. I have create...
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Hello, I've tried searching for this, and not come up with much to work on, so here I am, I don't know JSM and I'm not wanting to export CSV and work formulas in Excel (by gentle with me). I'm ...
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I'd like to give a user access to edit the members of the group in user management but for my search, I should give the user admin access. Is there a way to do this without giving admin access? Thank...
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...j9s4kmieytgz.cloudfront.net"}], "include_subdomains": true}' (length=131) 'nel' => string '{"report_to": "endpoint-1", "max_age": 600, "include_subdomains": true, "failure_fraction": 0.001}' (length=9...
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Hi , I want to create an automation rule that does the following: CHECK CONDITION ONE IF TRUE UPDATE COMMENT AND STATUS ON ISSUE (CANCELLED) &n...
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Hi All, I'm looking to perform a migration from an Access DB that is current being used to log tickets into a Jira Service Management datacentre deployment. One of the considerations would be wheth...
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We are very excited to announce the release of a new experience for configuring request types in Company Managed Projects. This experience will make it easier for you to create service catalogs that ...
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Hello, Is there any add-on or another solution for syncing 2 issues between 2 software? (jira service desk & jira software)
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I am trying to set up a custom customer acknowledgement in order to switch off the standard ack's and only send them to targeted users, excluding other users. If I add a new email to the aut...
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We are having problems preventing customers from responding to email notifications. Is there any way to set up an automated response from the Atlassian email account to inform customers that the emai...
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Hi, Perhaps someone can spot my error or guide me on using automation to update an insight object date field. My automation fires, and gets a 200 response, but the attribute value does not change. ...
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If the label field is empty and the ticket is manually changed to Done status then, it should remind the user to update the label.
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I have a very small team of myself and one other help desk agent. We both answer tickets on an "as available" basis, and there are times when we're both sitting down working at the same time. Is th...
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For instance, If a component should be auto-assigned to one of the project team, so is that option in JSM projects or only in Jira Software Projects
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I set up the phone so that I would get loud, obnoxious alerts. It worked once, then the phone didn't make a peep for subsequent alerts. Under Opsgenie (for Android) profile, I have New Alert an...
- Question
- opsgenie
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Hello everyone. Current, we can create a new Incident in OpsGenie and add several alerts to this incident. On the other hand, also we can add an alert to a Jira ticket. ...
- Question
- cloud
- integration
- opsgenie
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Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a Jira application to be able to create issues. To gain application access you...
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What is the recommended practice for tracking a time value in Jira Insights? There is a DateTime field but no Time field. The DateTime field requires a Date. I want to track a time ...
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お世話になっております。 jiraで＠マークを付けてユーザーをメンションしようとしたところ、 ユーザーが表示されずメンションができない状態です。 恐れ入りますが対処法をご共有いただけますでしょうか。
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Hello. We want to implement a new functionality in incident tickets, the idea is that when the ticket is in a specific state, it triggers a transaction in another system, basically it is to update i...
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Hello We are evaluating the change from Service Manager platform (Microfocus) to Jira, but the user needs the historical records to be migrated to the new platform, so the question is if it is possi...
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Hello dears. Could you help me with 2 questions please. In the problems module I have a field with the root cause description, I need to link subtasks which inherit the information from the "root c...
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The idea is that by means of a ticket that is generated daily manually for the registration of news by department, another registration ticket cannot be created until the current one is closed. For ...
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Hello, community friends! How are you? I start by thanking the full support and patience that the members have had with me in this moment when I'm learning about JSM. Right now I'm adjusting a paym...
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Hi guys, it's me again. I'm looking to add an assignment group field for my incidents that shows all assignment groups in the organization. From that field that in another the coordinator of that a...
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| July 29, 2025 5:22 PM PDT | ||
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| May 29, 2025 11:41 AM PDT |