Community resources
Community resources
Community resources
Jira Service Management
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We're using JSM for about 6 weeks now but sometimes customers complain they aren't getting notifications if we comment on their tickets. Ideally, I can access a log of emails triggered to see ...
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In customer portal i have two fields named as primary technical contact and secondary technical contact,my requirement is i added them as fields but when I am trying to create a request i am able to ...
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Just wanted to know if anyone here knows if the JIRA Service Desk Forms are ADA compliant. Did some light research and couldn't get a definite answer. I am asking because we are working on an ADA Iss...
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People don't necessarily wake up for alarms that go off just once. In the Android version of the Opsgenie app, there is an 'Insistent Notifications' section in the Sounds settings page that cau...
3,173 views 5 0 Deleted user June 1, 2022 -
Hi There ! We are trying to set up an access request process, for workspaces stored on an Azure app. We wanted to create an insight object, synchronized with the azure data through a json importer....
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Hi all this is probably really simple but its driving me mad! I have a Sub Task that i need to use as a trigger to create another sub task that sits under a different task but i cant get the ...
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- jira-service-desk
- jira-service-management
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Context: Our customers are using the User + Password option to access our customer portal. Our internal staff uses SSO login to access JIRA. We are going to launch some internal portals usin...
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Hello, I have a question about Jira's support service. We would like that when creating a ticket (by email) the people in CC of the email remain in copy of the ticket (that they are counted as foll...
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Hi dear community, I have a question regarding JIRA Service desk. We are using this parameter in the Service Desk Customer Automation Templates the line is: < p class="jsd-request-...
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From my understanding, in order to view reports in JSM, i would need to have a JSM license and also be part of the Service Agent Project Role. I want to give specific product/operatin people who may...
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We have added trusted domains and would like to have our users be able to send email support requests from those domains, without needing to create an account. How can we set this up? If this is not...
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Hello everyone, i want to add a validator on the create transition of a workflow. For a request type a few fields should be marked as required when creating a request from the jira backlog (not the ...
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Good day everyone! Can anyone tell me if it is possible to use java to develop plugins for Jira Atlassian Cloud and in what form they can be uploaded to the server. I read the documentation and the...
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My Requirement: 1. I Need to disable the "Reply to Customer" Comment option for my development team and they should only able to "add an internal note" comment. 2. By doing the above the developmen...
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Hi team, I'm a little confused with the next restictions. When I try to create a new Service in Jira Service Managemenet project I see an error: "We couldn't fetch service owners. Please co...
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Hello, we have some videos in our knowledge base (Jira Service Management), the information/data/videos are stored in Confluence (Cloud). We share this Information with users via the Helpcente...
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Hi there, I am starting to delve into the API for JSM but looking on the developer website there doesn't seem to be any examples set out in Powershell, this hurts due to me pretty much only knowing ...
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Hello, I have struggle with smart field expression. My requirement is: I want auto execute all every created issue but i found only manual picker. Or have any trigger?
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Hello all, while inserting a default text in the Description field through the System Field->Description->Context. This default text is visible when creating the Issue through Jira internally,...
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Hi. I've Jira servicedesk on premis. Want to update Licenses but can't reach the menu, cause of "Loading app details.." and then the page stucks. How can I troubleshoot that?
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Hi there, I would like users to receive the notification email so they can reply directly through that email and have the reply reflect as a new comment in the jira issue. However, even though I se...
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I have an automation rule set up to send an email notification whenever a new comment is made within an Issue. I'm using Office Outlook as my email server. The rule executes just fine. However, when ...
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Is it possible to report on the number of customer satisfaction surveys sent vs. the number responded? I'm not finding a Series to add that to a custom report. Thanks!
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I would like to update these fields, but it looks like I can only update my own.
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I cannot find any documentation for a Cloud Importer similar to the one available for server. Looking for alternatives to Sync LDAP with Insight cloud
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