Community resources
Community resources
Community resources
Jira Service Management
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I work to improve the possibility in measuring the SLA for our customers in Jira Service Management. To be able to do that I need to have all cases registered on the correct Request Type. I ...
- Question
- jira-service-management
- request-type
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I am trying to create a rule, if a teams fields is empty it will auto assign to a certain team based on the assignee
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Hello, We are coming over from PD and I am trying to setup a 1:1 transition. How our after hours escalation currently works is users leave a voicemail and we have a 30 minute window to respon...
- Question
- opsgenie
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How would I email an affected service group when a status changes?
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Hello, not sure this is the right place but couldn't find where. We're looking to get help from a Jira expert to set up our service desk for incident management (bugs and data issues) + gather custom...
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We are trying to change the text (marked above) on the log-in screen of our JIRA server, i couldnt be able to find where exactly its situated to change this. i checked on our system configura...
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...ot sent. I'm very sceptical to send the email address in a public forum due to our various data security policies in place. Is it possible for someone to reach out to me so this issue can be resolved?
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Do you have any tip regarding this problem?
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Some of our customers are unable to upload attachments from the Jira Service Portal. The system reports an error specifying that the connection to Jira could not be established. Some of our custome...
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We have people records in Insight which is kept up to date via a feed from our people system. If for example the Expiry field gets updated for a specific user (Meaning they are leaving the busi...
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As tracked at JSDCLOUD-4317, Jira Service Management's CSAT survey comments are not searchable via JQL. This article introduces a workaround to make them accessible via a custom field....
- Article
- from-atlassian
- jira
- jira-service-desk
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Hi community, I have been looking for a way to create an automated email, that will be sent out to all customers in organization, that the ticket has been shared upon creation. They do receive...
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Create a service | Jira Service Management Cloud | Atlassian Support With a introduction of a Service concept inside ITSD projects we consider to use it for our Service catalog. However current fie...
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I am reading the IQL Manual / webpage ( https://support.atlassian.com/jira-service-management-cloud/docs/use-insight-query-language-iql/#Keywords ) and I notice several inconsistencies (e.g. no ...
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When a new request comes in, the status is "Waiting for Support". Is there any way to change the status of multiple requests to "In Progress" at the same time? Thank you.
- Question
- jira-service-management
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We are experiencing this error: https://jira.atlassian.com/browse/JRASERVER-44835 Basically the assignee drop down hangs when we try to use it to re-assign users. Not sure what the fix is bu...
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In Jira service management, I have a couple forms created for managers to fill out when an employee or contractor are onboarding, and each created a ticket of either the employee-onboarding or contra...
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I configured one of the Jira workflows and added a "Resolved" Status before the "Done" (which comes by default). However, I need that once the ticket reaches the Resolved status, the resolution date ...
- Question
- jira-service-management
- resolution
- workflow
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We are looking for the ability to clone a current Service Desk project to deploy new Service Desks from. Does anyone know if this capability is present yet? Also, does anyone know fi we can actually...
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Is there an update on this? We require the ability to clone a service desk. Also, is there the ability to create an ITSM template from a current project to deploy new projects from? If your...
- Question
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Jira Service Desk Question 1.) Can I have customers use my service desk without an email address? Context: Many of my employees are warehouse workers and do not have a company email address, and th...
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Is there a way to enable some kind of export functionality from the screen I've attached? Or is the only way to use the JIRA Search.
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Hello - I hope I explain this well enough. I have a form where I'd like to make it easier on the customer to not have to fill out duplicative information but be able to copy over all data withi...
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I have downloaded ITSM sample space as test environment as I am evaluating Jira Service management (I am new to Jira). I didn't do any modification to the dowloaded template. I have in...
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I have imported a number of objects using the csv import functionality in the object schema. It takes quite a bit of time to map the objects and every time there is a change to the csv i need to run ...
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| 36 | |
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| yesterday | ||
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| Tuesday | ||
| July 24, 2025 12:26 PM PDT |