Community resources
Community resources
Jira Service Management
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Hello, Using the Service Request Form, can a data element selected from a dropdown list be copied to the 'Summary Description' of a Service Request? For example, if a user selects 'laptop' ...
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Multiple comments added by the same agent do not result in multiple email notifications to reporter. Instead, only the first comment added results in email. Additional comments added by ...
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What is the right JQL for searching for 'error' in either the summary or the description of the ticket? I need all tickets created in the last 35 days. I tried this JQL, but it's giving ...
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Is there a field, other than the instructions field, where you can add keywords to help users search for forms in the customer portal? I've used other tools that offer an actual "keyword" field that...
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Hi support, is it possible to save a ticket resolved in the knowledge base and how can we display this solution for the user when they try de create case? Regards
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I have a common user in two organizations , in one organizations user is managed with Atlassian access and with SSO authorizations , where as in another organization he is not managed and...
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When running a CSV import for Service Projects, it’s not possible to import the request type field with its current names, like “Get IT Help“ or “Onboard new employees“. It’s necessary to use the r...
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Hello - I made a dashboard and included several pie charts and it's shared to folks in project however they are receiving the below response errors. I have refigured the filter correctly so no...
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Is it possible to customize the home page template in the cloud version?
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HI In JSM I'm creating a new form. I don't have any templates to select from. The dropdown is empty? Why? It says I should be able to drag and drop fields. Like Attachement. I don't see those dra...
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Do we need to have the Atlassian Access subscription in order to integrate LDAP (Microsoft Active Directory specifically) with Confluence? If so, is the pricing per AD user that is synced?
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Why is the clone object functionality described in: https://support.atlassian.com/jira-service-management-cloud/docs/clone-an-object/ only availabele in Cloud version and not in Data Center v...
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I use the Ticket Category in JSM for report and filters but this doe snot appear to be a field so is there any way for me to import the values EazyBI for reporting on same in place of using the issue...
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Hello, Dear community, In my Jira SM project, we currently use automatic task reminders if nothing has been updated/modified in the task for more than 7 days. But sometimes there are situ...
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How do I set the menu sideways? that on the left side of the screen are the application groups, and on the right are the forms. As in the screenshot attached please:
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We currently can't create any tickets with our projects (happens in service managment + software). After a little research, we found out that the issue could be related to a broken workflow. So we de...
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Forms capture data. But forms don’t do the work of getting that data to the people who need it most. We’re excited to announce that there are four new Automation components t...
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Hi Community, As Jira can send out emails to users by setting up automation rules. As a Jira Admin, can I retrieve the email records from the administration portal? Thanks! Cheers/ Anson
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How can we have forms push the data to the fields? We have field linked from forms are on the screens to show the data but after an issue is created the form data is not replicating to the custom fie...
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We want all users in our global company of ~5,000 users to create a JSM ticket via email, without creating a paid user account. We have setup the internal email and it does auto-create a JSM ticket, ...
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My impact detection value is presented in a -0H 7M 2S value where some incidents are not. Does anyone know why this would happen?
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- opsgenie
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Hello Jira Community, I am new to the board and my organization uses SSO and Two-Factor authentication to access Jira Service Management(JSM). Please kindly advise of the below questions: 1. For us...
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Hi all. I am used to a portal that allows for a ton of customization to make the user experience as simple and straight-forward as possible. To me the JSM Request Center doesn...
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Today, we're highlighting one of our customer success stories, Mary's Meals, and how they used Jira Service Management along with Insight to deliver greater value today with the help of Atlassian Sol...
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Following this guide: https://community.atlassian.com/t5/Jira-Service-Management/How-do-you-edit-a-customer-s-name-or-email/qaq-p/971428 For me there is on step 4 the "Jira Service Desk" option comp...
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| August 28, 2025 10:24 PM PDT |