Community resources
Community resources
Community resources
Jira Service Management
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Hi All, I've a groovyscript where i want to find an objectID of a field from inside. It succeeds partially. i use: def app_newcustomField = ComponentAccessor.getCustomFieldManager().getCusto...
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...rowser and is usable. <Html> <Head> <script async id="jira-service-desk-widget" data-jsd-embedded="true" data-k...
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I've got an issue with the Android Opsgenie app on Android. I have a Samsung GS22 Ultra patched current and since the July 1 update the app has been setting all volumes to 0 after overriding do not d...
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Our customers are submitting requests directly to JSD and our agents respond via the Reply to Customer comment area. As correspondence goes back and forth within that issue, only the latest comment i...
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We have multiple service projects. We do not want our external partners to be able to submit or see the options to create tickets for our internal projects. Would like to do one of the following: 1....
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Olá, tudo bem? Ao realizar uma notificação ao cliente a partir de uma atualização no ticket, é possível no template de notificação, adcionar todo o histórico do ticket, por exemplo: ...
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What is the difference of these three? Please see the images below a.) User b.) Customer c.) People Is the Customer list the view for those customers who sign up from the Customer ...
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I have the Jira+Slack integration all setup and, to my knowledge, functioning properly. The reason that I setup the integration is because I want to be able to raise tickets in my cust...
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Team I need automation rule for below scenario with screenshot . any help appreciated Step 1 : When issue Created Step 2 : Issue field condition - status - In Progress / Waiting for Reporter / on ...
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Hi I would need help in determining what is wrong with my smart value/ JQL for lookup issues automation. The logic of the automation: If a client creates "Upgrade task" Lookup for is...
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We have created multiple projects for use with our customers, I can access the intro message within the portal settings for some of them but there is one I can't. I've tried changing the projec...
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Hi, I'm trying to configure e-mail integration in Opsgenie so it will group all alerts matching some criteria in daily "threads". In Jira there's a way to use smartvalue {{now.shortDate}} to ...
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- opsgenie
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I have created a portal with service request types. When the customer opens one of the service request forms on the portal and after filling in the required information submits it, can it be automati...
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Hi Team, I created an automation rule for my project in Sandbox and for some reason, I can't link it to this project. The rule refers to - closing the parent problem when the subtask is closed...
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Hello, We have a few IT "AGENTS" to handle our colleagues' support cases. How could we sync our colleagues using Active Directory? i.e. colleagues = end users / custo...
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Hello, When I do a "Jira configuration import" in Insight lots of schemes are returned (Issue Type Scheme, Workflow Scheme, Field Configuration Scheme...) but not the Priority Scheme. Do you know th...
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Hello everyone! Could you tell me how to change the name given to an SLA? I have tried, but in the edition it only gives the option to delete or change the parameters. Thank you very much!
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I use Jira service desk cloud solutions, but I have a question about internal commnets replying to Jira ticket from mail. When I receive email notifications from a Jira service desk application, I r...
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Is it possible to restrict the customer to sign up in the Customer Portal? Admin Approval is required? Currently, the admin approval that we had is for agents only when they successfully sig...
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We are struggling a little bit with the customer sign up for external customers. Jira Service Management provides following options for external customers: allow self-sign up, your project is publ...
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How can my agents create tickets for request types that are hidden from the portal?
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Team Highly appreciate if anybody share the rule below . Thanks Step 1 : When Agent Shift Ends like 6 am to 2 PM Step 2 : If that agent tickets - Reporter (Customer) add the ...
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need to add custom field with insight data, only active groups should b displayed
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I would like to see the list of users who were notified of critical alerts.
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The email connector service can fail when users modify form fields, or credentials change. We aren't necessarily immediately equipped to notice this and check the event log. Is there any way ...
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| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
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