Community resources
Community resources
Community resources
Jira Service Management
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Hey guys We've created a couple of new Service Projects & are looking to get "Time Spent" added to the Field Tab. We currently have it on an existing project but not sure how it was set up. ...
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1. I added "tags" in alertmanager's configuration, the value is "dashboard-cn" 2.but the tag values i actually got is "prometheus"
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Rule details : Transition status between Waiting for support and Waiting for customer Configure automation, where the ticket transitions between waiting for support and waiting for customer based on...
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Hi, I have 2 service projects, 1 for internal staff, 1 for customers. I want customers to be able to sign up themselves and access the portal to log a specific ticket, without seeing the internal s...
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We have started our transition of computes to being AzureAD joined. Unfortunately, it appears that the Insight Discovery service will only authenticate with devices that are domain joined. ...
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Hi We have multiple Service Management projects - each hooked up to a different email address to generate tickets. We have a small pool of agents that must work the tickets of all these projects. ...
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Hi, I'm a site admin and have given service desk customer roles to a group of customers. These customers need to be split into 6 organizations. Which one of the following settings should I select i...
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A team we support is requesting the ability to set a date/time within a JSM issue to trigger an email to the Service Desk Team to remind them to call back the user who submitted the request. Their us...
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We are finding that a custom field is randomly being removed from a request, but there appears to be nothing in the Audit Log to troubleshoot this and see if a person is doing it. Anyone run across ...
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I am trying to create a request type with 2 separate approvals. The request type with approval is for when a user is requesting to use new software and the form requires them to type in who their de...
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Under Customers I have a list of all my internal users. How do I get that list to show under Reporter drop down? Currently the Reporter field says 'Anonymous' and when I click on it and try to searc...
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I wrote a groovy script to calculate average of something which returns floating point values. I have a custom field with those floating point values and now I want to plot a chart with those floatin...
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Hi, We recently made some fields required when creating new service management issues. We have a process that checks for emails that will create service management issues. As the email only contains...
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Hello all, Some of the mails to the default Jira mail gets rejected because of DMARC. We still like to receive all mails and filter them ourselves, because sometimes it filters out mails we want. Th...
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Hi all, I have a JSM instance, and I need view in a issuetype, information from mi Active Directory, like area, charge, manager name, etc... of a user in particular. What would the best way to do thi...
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Hi All, We are looking at creating an HR database using Insight. I have imported all the users and all of that is working. Now going forward how do we add users without going through the...
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Hello team, Can i get the subscription detail about my Jira ITSM.? I am the sole administrator of this project. As per the info on the portal, upto to three people can use the project for free. Can...
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Hello team, Can i get the subscription detail about my Jira ITSM.? I am the sole administrator of this project. As per the info on the portal, upto to three people can use the project for free. Can...
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Hi all, I have a "global" board for feature for x amount of projects. I want that only POs are able to move features of their specific projects, developers to not be able to move any features...
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Hello, We're trying to create an app for Insight asset management. We have quite a number of attributes for each asset but we do not need all the attributes to be pulled in...
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I have a question regarding the Slack integration and I guess general config with regard to permission on the Cloud version of Jira Service Desk. Scenario: We have an internal S...
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i want to add details for the approver in the email see what we need to approve it
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As a user i like to create a automation rule when a customer reports a issue, we automatically attach his product to it. The product is coming from Insight and is called "Loyalty Cloud"...
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Hello all, I would like test a migration between my Jira data center and my Jira cloud. I test with one user and some issues. How can I proceed to keep all issues and users ? I tried w...
440 views 3 0 Deleted user July 6, 2022
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Atlassian Community Events
| User | Count |
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| 21 | |
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| Subject | Author | Posted |
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| 4m ago | ||
| 33m ago | ||
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT |