Jira Service Management

Hello all, hoping someone can perhaps help or has come across this before. Jira service management 4.22.3 on-prem server. We get a large subset of our issues come in via email handler which works a...

• Question
• jira-service-management
• jira-service-management-server
• server

Olá pessoal É possível criar uma JQL para importar os comentários que são feitos durante a pesquisa de satisfação do cliente? Na imagem anexa, está as informações que preciso extrair em relatório. ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I want to extract a list of issues whereby a certain field's value has changed during a set period of time.

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

how to automatically set the date (deadline) in cf "deadline" = (creation date +14 days) my code in post-function.. no work import com.atlassian.jira.component.ComponentAccessor import java....

• Question
• jira
• scriptrunner

Hi,   where can i change the Standard Project Language?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Still in the process of setting up JSM but I've come across something I can't find a setting for. When a customer logs into the portal, as well as seeing their requests they have the option of seein...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

We are redirecting several inbound accounts using Default routing in Google Suite. It's working fine, and all emails to theese internal addresses are sent to atlassian creating an Issue. If I sent a...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Has anyone created a post function code to create subtasks and have dependencies allocated ? IE: Subtask 1 Subtask 2 [Cannot start before subtask 1 is complete] etc. KR, Matt

• Question
• jira-service-management
• jira-service-management-server
• server

Hello,  I wanted to bulk edit my created issues in Jira via Filters - Edit tickets, but it seems I don't have the authority to do so. Now the question is, where can we adapt my permissions so t...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

The event creation part is done but the Service Desk asked me if it is possible to automatically send an event to an specific Queue on Jira.   Example - right now the events from opsgenie go t...

• Question
• cloud
• opsgenie

Hi, I need to restrict projects from being available on the help center for external users. Right now the projects are configured this way: Service project access Choose who can send requests...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hey @AlL I want Jira to send me an e-mail when a date in an insight objekt is reached,... well, some days befor it'S reached. Reason: I insert every laptop of our company in insight, and at...

• Question
• automation
• cloud
• insight
• jira-service-management
• jira-service-management-cloud
• +1 more tag...

how to add a user tagged in a ticket comment to a ticket observer?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I have a client that sends emails to my Ticketing Email address which properly created tickets for the team. This same client ALSO sends us another email every day with the same Subject, except with...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I'm trying to create some early warning systems for JSM so that our agents are alerted if one of their tickets SLA's is going to breach. I was wondering if the SLA time remaining value can be sent ac...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, Since some weeks, Jira is unable to start with following error message : "We haven't been able to start all the required system plugins" Full error message is attached to this request ...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi there, I have a basic automation that when the 'Support Team' value is selected and email 'should' be sent to the members of that team. My automation works fine and I can look up the team name a...

• Question
• cloud
• insight
• jira-service-management
• jira-service-management-cloud

How can the customer check the request as they can't login to which accounts are auto-created by the email requests channel system?

• Question
• jira-service-management
• jira-service-management-server
• server

...bsp; issueInputParameters.setSkipScreenCheck(true)         issueInputParameters.setProjectId(parentIssue.projectObject.id)         i...

• Question
• jira-service-management
• jira-service-management-server
• scriptrunner
• server

Hi, I've been having issues with adding a particular stakeholder for one of our clients to a service desk via the Customers section. It appears to be their specific email that Jira just doesn't like...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

According to https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-salesforce-service-cloud/, an alert can be created in OpsGenie from Salesforce. With our current Zendesk int...

• Question
• cloud
• opsgenie
• salesforce

Currently we have 2 helpdesks set up, one for external customers and one for internal employees. Right now, internal employees are automatically added to Service Desk when they are added to Jira soft...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hey folks, I am migrating New Relic Notification Channels to Workflows and I have a webhook payload for OpsGenie V2 API KEY integration.  Most of the values are coming through but the hard-cod...

• Question
• cloud
• opsgenie

Hello, I want to provide a user access to our service desk portal.  I remember somewhere we could set that up manually and assign a password for access.  Any  help would be greatly ap...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi Atlassian Community My teams have been using Opsgenie Enterprise for 4+ years, and we have recently implemented Jira Service Management Premium.  We use JSM for Change Control, Some RQs, and...

• Question
• cloud
• jira-service-management
• opsgenie