Community resources
Community resources
Jira Service Management
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Hi there, is there an easy way (or an app) to annotate pdf documents in the attachement section of jira service management? So downloading, annotating and uploading again is too much efford. Should ...
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How can we ensure that only the people allocated to a project are listed in the list of assignees and reporters to be selected in a request or raise a request on behalf of? Currently users s...
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Hello, In my project i have 5 screen schemes and i want to add new screen scheme. i was able to create a new screen scheme but i dont know how i can add this new screen scheme in my general sc...
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Hello, in an automation i create a new service request and want to insert a link in a comment with the customer URL of this created service request. Any ideas? I thought there is maybe a sm...
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I was getting alerts from prometheus on Opsgenie but from 10 to 15 days I was not getting any alerts on Opsgenie.
- Question
- integration
- opsgenie
- prometheus
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Greetings Fighting and learning at the same time. I want to set up an automation rule that when a customer updates comments on a JSM ticket, either by email or via the portal, the same comment gets ...
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Good Day We have a project with more than 100 automation steps and we are finding it hard to update as we are unable to see the automation task description from the automation view. ...
- Question
- automation
- cloud
- jira-service-management
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participant still added once i removed his name
- Question
- jira
- jira-service-desk
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Hi atlassian community! I want to set up customer satisfaction automation for the portal. After closing the request, the client receives a link to the form in the comment. However, reactions and c...
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I just upgraded from Jira Service Management 8.20.2 to 8.20.8 and noticed that when assigning a ticket to an agent, the agent drop-down list shows a duplicate of each agent. Does anyone know why this...
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I'm having an issue adding users/customers to an organisation. The problem I'm having is we have a publicly accessible portal and we've been encouraging (but not required) customers to sign up u...
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Hello, my automation shows an action detail "Action details: This rule was configured with a project restriction. You can change this restriction in the 'Rule details' section. Only issues from...
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Hi there, First off, sorry for the wordy subject :) The ITSM solution we currently use has a mail monitor built into it that takes emails and breaks parses out various elements into variables that ...
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Hi , our setup already has an email integrated for case creation : when customers send email to support@****.atlassian.net as Service Request is being created for them automatically .&nbs...
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Hi , in our set up in service management we have multiple users within customer organizations . we want to configure it in a way so that some users could see all the cases from their Org but some onl...
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Hey there, Feedback from the floor is that when a ticket is cancelled the wording "Won't Do" is a little harsh when it is displayed as the resolution reason. I am not sure if it is possible to chan...
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We created a Service Desk project for our Supply Chain team to handle internal users' purchase requests. We need to find a way to export approved tickets (in our Jira project) to MS Dynamics so those...
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Hello , I am using a service management project to get the tickets logged from the customers to the support team . This is the cloud version of JIRA . Whenever a ticket is raised from the cus...
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Hi, I am trying to configure SLA by Request types like Email requests or hardware requests. I didn`t find on the web how to config that. Thanks for the help
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Hello, in the usercreated.vm the normal Baseurl is linked. #set ($setpasswordUrl = "${baseurl}/secure/ResetPassword!default.jspa?os_username=${velocityhelper.urlencode($user.name)}&token=${para...
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Hi. When creating a JSM project with the Rest API, a field configuration scheme is created with the name "Jira Service Management Field Configuration Scheme for Project <project key>". It seem...
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I recently synched a Jira project to a Trello board using Unito. My incorrect mapping led to the issue Summary fields being replaced. How can I undo this error??
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There are 15 Applications and for each application there is a different approver i.e., 1) Application-A, approved by Kelly 2) Application-B, approved by Tom 3) Application-C, approved by Den What...
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...hat using the Jira Email Handler requires that the person sending the email to have a Jira licenses even though it is a Jira Service Project. Is this still true? Or, we can have them send an e...
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I have set up a default ITSM project with no customizations whatsoever. I have done the following: Created a single ticket Set the status to Resolved and set the resolution to&nb...
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Atlassian Community Events
| User | Count |
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| 22 | |
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| Subject | Author | Posted |
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| 13 hours ago | ||
| Thursday | ||
| August 28, 2025 10:24 PM PDT | ||
| August 26, 2025 3:48 PM PDT | ||
| August 19, 2025 5:31 AM PDT |