The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Manually calling on Call support resource.

Rhys McQueen
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 17, 2022

I was wondering if I can use the robotic phone and SMS notifications to manually call a on-call resource with a custom message for example:

Incident gets created and a NOC admin can put in a text box: Hi {{NAME}} there are alerts for blah blah blah. Could you please log on and investigate?

Just really want the call out to be more personable and provide some information of the alert/inc

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Fabian Lim
Community Champion
August 17, 2022

Hi @Rhys McQueen

Welcome to the community!

I don't think this is possible today. I suggest you create a feature request for it here: https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html

Regards

DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events