Community resources
Community resources
Community resources
Jira Service Management
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I have a existing request form that has a custom field type "Customer Request Type" from add on Extensions for JIRA Service Management that is located in the hidden section on the request form with a...
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Unable to access Jira admin console (Issues, System, User Management) after adding Announcement bann
We are unable to access Jira admin console and site admin after adding Announcement Banner. We are able to access projects but unable to access Jira admin console The issue is in Ji...
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I have a workflow that has 3 different statuses that require approval from different fields on the issue. I have set each one up to require approval from the correct field, but notifications are not ...
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We are implementing a process in my company that is confidential, today all agents can see all request types and we want to create one that would be visible only to certain L2 agents, is that possibl...
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Hello, We have blocked user comments for closed tickets, So we would like to show some thing to the customer saying "You cannot Comment or Reopen the Closed ticket, Please open the new ticket". So...
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What is the easiest way to ensure that a project's tickets and it's boards can only be seen by a select couple of people?
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Greetings, situation is pretty simple. I do: Create new project. Select Software development. As template I choose Scrum. As project type I select Company-managed. In last step I check Share s...
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Hi, We've recently encountered an issue where some customers will get an infinite spinning wheel when trying to view a request on the portal. Once the page is refreshed it works fine until they...
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Using the trigger "Field value changed" with "Attachment" doesn't trigger automation rule as expected This is likely due to JSM only allowing file attachments to be added in a comment. Drag/drop a f...
987 views 4 0 Deleted user April 22, 2022 -
I have created assets in Insight and a reference to my asset type in Jira issues. Is there a way that I can keep track of how many of each asset is in stock? What I would like to achieve is that whe...
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The first customer request status found, does not appear to match the actual issues current customer
We have a lot of these entries in our logs: "The first customer request status found, does not appear to match the actual issues current customer request status. Attempt a re-sort operation be...
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Hi there, Part of our configuration is as follows: A Jira Incoming Mail Handler is set up to create an issue of Issue Type Monitoring in the appropriate Jira Project. A Jira WebHook is setup with...
- Question
- jira-service-management
- opsgenie
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Hey, one of pur customer has a new email adress and I would like to change this email adress. But if I click on view profile, the answer is, that the profil doesn´t exit. How c...
- Question
- jira-service-desk
- jira-service-management
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...o access the portal and raise tickets which is fine. But, we would like it to be accessed by our users and not the general public for the knowledge base. Is that possible by configuring the service p...
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I have installed and trying out the Extension for Jira Service Management on our dev envirment. I can see the option for Bundle however I am trying to have a play with the Dynamic forms. I cannot f...
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how can i revise out of cancelled status if it was a mistake? need to revise the status to completed
I mistakenly put something in Cancelled status instead of completed status, how can I fix it?
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Hello again for the third time in 2 days - Since everyone has been so helpful I'm hoping someone has come across a solution for this one. We're finding our reporter population is abusing the ...
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We are just starting to review and plan a POC of JSM Incident Management. Can anyone provide any links to tips or suggestions of what to do and what not to do? Also, can Incident Management connect...
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Is there a way to Create Automated Relationships based on Company Org Charts? Example. Employee A puts in a 'Change Request' and then is automatically assigned to their manager. ...
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Hi. I currently have a Project Automation rule that looks for a specific phrase whenever that phrase is added to the Comments section. This is achieved via a Canned Response that is adds the specific...
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Hello, we are using Jira Service Management (Service Desk) for several customers. Now we want to create our customer documentation for each customer in Confluence. Is it necessary to create an extra...
340 views 5 0 Deleted user April 21, 2022 -
Hello there I need help with 1 rule If a mail with the subject "abc project" comes from test.user1@gmail.com and test.user2@gmail .com mail addresses, open it in this ticket for abc project c...
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We are struggling with tickets in which other suppliers supportdesks participate. Often they have an auto reply function, and so do we. So our Jira servicedesk and their servicedesk keep autoreplying...
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Hi, noob question. All incoming JIRA tickets are automatically set to P3. I am thinking: Manual update of priotiy in JIRA --> then manual update of priority in Opsgenie--> to push the no...
- Question
- opsgenie
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Hello, We are trying to set Customer values to Opsgenie priority from the PRTG integration by assigning our own mapped priority values. We are trying to map the priority PRTG is sending...
- Question
- opsgenie
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