Community resources
Community resources
Community resources
Jira Service Management
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For employee onboarding requests, I would like to set the ticket Due Date to be equal to my custom date field, Employee Start Date. I am trying to use automation to edit the issue on create, ho...
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We want to use JSM for our business to submit enhancement requests for IT system. The business (NON-IT - Nonbillable users of JIRA) should be able to sign into the portal to submit their requests. I...
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Hi I want to create a checklist in a subtask with an automation, I was able to create the task and the subtask with the automation but the checklist was not created inside my substask. Any idea to ...
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Hi, I've shared the dashboard filter with team but they are unable to see the board view below.
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I am looking for a way to change the icons used for the external resources in Jira Service Management. At the moment it looks like it is just pulling the Favicon of the linked page, but I would like ...
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Is there a way to build a checklist in Confluence and check or uncheck a list?
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Hi, Can anyone tell me exactly what is needed for users to automatically authenticate to Jira Service Management to submit a ticket using our Help Desk project? Basically, I just want ...
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I'm still fairly new to Jira. I'm trying to use deep clone in my workflow to transition tasks from project to project while keeping the attachment throughout. Although I have the post function set up...
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I'm trying to create a "template" text which I can apply to a ticket when I see fit. I was going to use an Automation however the template I want to use contains a custom status: Can someone pro...
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What is the company name of the group that figured out to configure nth levels for a service catalog
What is the company name of the group that figured out to configure nth levels for a service catalog? They may have built an API service. I'm not sure. I believe the company started with a "D" ...
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Hi all! In IT Service Desk board, company-managed project, I've created a custom request with custom fields. However when I go to create a ticket, the fields don't show. You can see from the...
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Hi, I have a scenario whereby I only wish to add a team as a responder on an alert when I get multiple occurrences of that alert. I'm aware of being able to delay notifications based upon de-de...
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- opsgenie
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Hi Team, I have confusion around which issue type to be used for certain activities. There is an activity called "Payroll processing" where I need to verify the GL files received from UKG system an...
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I tried adding one of our employees to the our organization however it says the email is invalid, which is weird because this is heir day to day work email. Anyone can point me in the right direction...
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I have an automation rule where it sends an email to pending approval managers. However, It only states the issues and copies all the managers, but does not specifically tell which manager is tied to...
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- jira-service-management
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Hello all, We have sent out the sign-up emails, but a group of clients are not receiving the sign-up emails. Their IT has also checked all possible ways and told us they haven't received any of them...
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Hello, Through JSDCLOUD-868 we are now able to restrict domains to allow External Account creation, which is awesome. However, I don't see any option to incude those domains in Bulks, either using ...
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Buenos días, estoy intentando activar la versión cloud free de Jira Service Management y me da el siguiente error: "Este sitio tiene más usuarios de los que permite Free". Según el mensaje la v...
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Buenos días, estoy intentando activar la versión cloud free de Jira Service Management y me da el siguiente error: "Este sitio tiene más usuarios de los que permite Free". Según el mensaje la v...
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Hi, I linked a knowledge base in a JSM project (under project settings) which initially worked fine, after I got access to the JSM project and the respective space to be used as KB. However, no...
635 views 1 0 Deleted user August 11, 2022 -
Hi Community, We are migrating a legacy system to JIRA and one of the key ask is the attachment, I am planning to migrate the legacy system's old ticket with their attachment in JIRA Service Manag...
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After working really well for a number of months we have now become unable to close / resolve issues on the mobile app (used by on-site engineers), we have done the usual restarts / re-installs but w...
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Hi Team, I have setup an Approval process in one of our Service projects. Unfortunately there are more than 5 approvers involved in the approval process. As a result, when each Approver approves / d...
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I need to change the customer feedback instead of having 5 icon ratings; I need only 3. How to configure that? I have checked the documentation but there is nothing related to how to manage the numbe...
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