Community resources
Community resources
Community resources
Jira Service Management
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What triggers, next to the "Invite a teammate" function, invitation e-mails? Our case: Without an explicit invitation via "Invite a teammate", users receive invitations to Jira Service Management. W...
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Hello together, Customer cannot log in. Viking Germany C2509959 Username: thomas.stage@vielfaltmenue.com Cookies have been deleted Please excuse me for creating a ticket this way. This site has...
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Good day, Dear Community! How do you think, is it possible to somehow limit the transite to a certain status if there are already tasks that are in this status in the queue? Maybe JQL limitatio...
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Hi, I'm running a service management project and where I have the tickets showing I have the 'parent' field active to show a link to a trigger call, what I would like to do is for this to sh...
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When I create a Filter (or Query) of subtasks, Jira includes the Key of the parent issue in the Summary field (see blue block in image). When I export the results to Excel the parent's key is no lon...
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Hi everyone, I’m Gemma from the product team. I'd love to understand more about your experience in setting up projects for business teams (like Marketing, Finance, Legal, HR, Facilities). We’...
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I am trying to setup an automation rule based on the Issue Category field. When I used the "Issue fields condition", the Category field is not selectable as it says Field no found. Can I use ...
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Is it possible to set a default request or no request type when I create a ticket
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Hi, I have a custom field (10215) which is a number field and in automation I simply want to set it to 0 at the start of the automation. I have tried editing the issue with a value of 0 and then a ...
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Is this doable? We use dummy users as JIRA queues and we'd like to either set a maximum amount of tasks for each day or maybe an automated email is the total is over a certain amount? Thanks.
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I would like to move a list of brand names in Jira Server to Jira Cloud. Is there a way to copy this information to Jira Cloud without creating a new custom field and manually entering each nam...
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We have a request to provide a view of our change calendar to certain employees who do not need to enter or modify changes. They only need to view existing changes that have been scheduled.&nbs...
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Ao criar um chamado com um relator X este chamado será enviado para todos os emails desta organização em que o relator X está relacionado?
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Hello, Does anyone know if Deleted Issues will still be shown in the created versus resolved report? We are seeing a discrepancy of 5 total issue from creation to resolved over the past four...
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According to this page:https://confluence.atlassian.com/servicemanagementserver/managing-access-to-your-service-project-939926273.html#:~:text=You%20can%20allow%20customers%20to%20vote%20for%20reques...
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For employee onboarding requests, I would like to set the ticket Due Date to be equal to my custom date field, Employee Start Date. I am trying to use automation to edit the issue on create, ho...
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We want to use JSM for our business to submit enhancement requests for IT system. The business (NON-IT - Nonbillable users of JIRA) should be able to sign into the portal to submit their requests. I...
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Hi I want to create a checklist in a subtask with an automation, I was able to create the task and the subtask with the automation but the checklist was not created inside my substask. Any idea to ...
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Hi, I've shared the dashboard filter with team but they are unable to see the board view below.
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I am looking for a way to change the icons used for the external resources in Jira Service Management. At the moment it looks like it is just pulling the Favicon of the linked page, but I would like ...
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Is there a way to build a checklist in Confluence and check or uncheck a list?
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Hi, Can anyone tell me exactly what is needed for users to automatically authenticate to Jira Service Management to submit a ticket using our Help Desk project? Basically, I just want ...
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I'm still fairly new to Jira. I'm trying to use deep clone in my workflow to transition tasks from project to project while keeping the attachment throughout. Although I have the post function set up...
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I'm trying to create a "template" text which I can apply to a ticket when I see fit. I was going to use an Automation however the template I want to use contains a custom status: Can someone pro...
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Atlassian Community Events
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| 34 | |
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| May 29, 2025 11:41 AM PDT | ||
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| February 19, 2025 5:35 PM PST |