Community resources
Community resources
Community resources
Jira Service Management
-
Is there a video tutorial for end users who are just starting to use IT Service Management? The link to video 'watch=-ofDjHKliNI' is not available anymore. Thank you.
-
Hello, I have two questions in regards to Jira Service Desk: 1. Would it be possible for a customer to change the priority of the already raised case on the portal? Is it achievable? 2. Can the cus...
-
Hi, We have a UI problem with small screens (or smaller browser window). When I click on "Apps" I can't see the list of installed apps and I can't navigate to those apps. I attach some examples: ...
-
Hello everyone, I am creating a custom field for assignment group and want to also create email notifications that go out to each group once an incident is assigned to their group. Is this pos...
-
I get a notification with EVERY single Jira page that I load. Is there a way to make it stop? Like a notification banner at right corner, It populates while opening the page. "Jira Service Desk is ...
-
We are trying to do an import of data via external import CSV. We would like to retain the last values of the previous SLAs that were on those issues. They do not have to be calculated but I am havin...
-
I'm looking to create a report to see when the busiest time of day is for our service desk requests to better schedule coverage. I can't seem to find any reporting to let me enter a date range and h...
-
Hi our company is using Jira cloud, and I need to present a weekly report on our progress on an Epic level, and a monthly report that shows progress by developer. Is there an easier way than manualy ...
-
Hi, A specific user on Jira cannot receive email notifications. I checked in "Notifications Helper" and the notifications are working correctly and are set up correctly (see also my screenshot). ...
-
Hi, I have set up a new Team in Opsgenie. That teams is on a rota. Members of that Team DO NOT cover Monday - Friday 9:00-17:00 (as this is OOH's Team only). They are on the following Rota: Weekd...
-
Hi, We have one parent issuetype ex: Task When created Task then automatically should create 5 subtasks with 2 deferent summaries. (We wrote scriptrunner code to auto create 5 subtasks ) all subta...
-
Hey All, Iv been experimenting with Jira Automation lately and its pretty cool. I am trying to send an email when a ticket is created and pull the relevant info from the custom fields in the ticket...
-
Hi, in Jira Service Management cloud I need to edit the customer notification. Specifically Approval required. I need to edit the address in the body of the message. There is always a "Hi Reporter Na...
-
Hi All, Being an education, with many colleges we have a lot of students. It's very common we will have students with the same name as staff members, this is not generally a problem as it is e...
-
Hi All, I am unable to access admin, I am unable to raise a ticket even as it says I am not admin. None of our admins are able to access the admin portal. Errors - Try again later. ...
-
Hi! I'm Jaime Capitel and I'm part of the marketing team at resolution, a Gold Marketplace Partner. I'm currently involved in a project to better understand how Jira Service Management is used to d...
-
Hello, I'm trying to create a custom report in Jira, with closed issues per day. However, now, Jira counts closed issue for the day of creation and I would like them to be counted for the day of cl...
-
Hello, I have been tasked to improve the flow of a current requests board that we have set up and part of doing this is having tickets be moved from one board to the other. Scenario:&nb...
-
Can not add Slack to Incident Management tool. I keep getting an error "We couldn't connect the workspace. Wait a moment or refresh the page before trying again." I have tried clearing ca...
-
Do we have any ways to create and configure custom keys for different issue types For example Apart from the icons which can be used to differentiate across different issue types can we also have t...
-
Hello, Does anyone know if there is a way to automate the DueDate to divide into 2 sections the tickets that come in. Let me explain My finance team make 2 payment runs, - one on the...
-
Hi, We recently performed an JSM server upgrade from 8.21.0 to 8.22.2, but after the upgrade we observed that there is some change in database statistics like attachments, issues. Usually, whenever ...
-
https://events.atlassian.com/itsm-events-hub/v/s-869239 I follow this video and documents, after creating the channels, both of them didn't show and seem they're didn't connect properly between slac...
-
Hi, I need to create a new workflow based on my project timeline and steps. could you please help me? I cant find any option on Jira! Thank you
-
Hi , I am working on integrate Jira Service Management with Azure . So that any alert triggered can lead to create a case in Jira Service Management . Please guide if anyone ha...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 38 | |
| 15 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 9 hours ago | ||
| 11 hours ago | ||
| 15 hours ago | ||
| yesterday | ||
| Tuesday |