Community resources
Community resources
Community resources
Jira Service Management
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28 September 2022: Thanks for your interest in helping us shape and improve Jira Service Management. There's a new Update on Jira Service Management customer feedback – September 20...
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The User couldn't re-invited due to an unknown error. Refresh the page to Try again
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Hi guys, Trying to get setup to send emails from our domain via Jira. All of the DNS records are verified except for the SPF. This is our SPF record: "v=spf1 include:_spf.atlassian.net include:sp...
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How do I create a query to return all the dependent tickets? Let's say I have an insight structure of Country (German, US) -> Make (VW, Audi, Ford) [dependent attribut...
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I am a release manager and I would like setup release management jira board for several product releases.
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Hi Community, This is a basic question but how do I change my Support Desk page into a layout similar to the Help Center? I have a Service Desk project setup but I can't figure out a way to c...
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...s it true that unless the status is "Done" the reporting won't recognize the card as done? I've tried 1) putting the "Staging" and "Merged" statuses in a resolved state, and 2) placing them in the l...
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Hi Team, I have created the Jira account. its seem 15 days trial. can we use Jira as free always? I have open new company. Regards, Vikas Thorat
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This question is about ACP 120 certification. Just wondering if the questions on the first attempt will be similar to the questions on the retake exam.
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- cloud
- jira-service-management-cloud
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Hi, I have issue in group notification I created Group of users that need to be Notified in a project when issue in certain phase or issue status updated or moved from phase to phase. I made ...
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We are migrating to Cloud, however I am a bit stumped on how to migrate our users. Our users who will need to be customers in cloud are all on a LDAP directory in Server. We are not going to be using...
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Where can I find the "issue view for a request type". Cannot see the option in the cloud version. I would like to change some options and move some items for a request type using the "issue view". I...
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how to migrate heat to jira migration?
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I've migrated from another cloud site and importer the automations rules. When I try to enable the rule It shows a message: There was a problem retrieving permissions from your Jira instance. Pl...
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I have the following 1. contract request for new starter in project HR 2. request for new starter set up in project ISD. This is created using automation from the contract request when the status t...
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Hi there, I've been working quite a bit with the Insight API to create, update, and delete objects. Up to now, I've only been updating attributes with one value at a time. For instance, Display Name...
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Hi, Is there a way to continue to update issues from incoming emails when the Subject of the emails is altered, this is happening a lot recently when mail servers are adding "[External]" to the subje...
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Hi, I have created an automation based on the template (Daily Slack summary) but I am trying to find a way when there are no Jira posts that the automation does not publish anything in Slack b...
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Hi - I recently did some clean-up and deleted a few extraneous groups in system. Now agents cannot re-assign the issue to another agent. The premission help screen shot is attached. I don't get w...
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We have JSM and will be providing support for several different companies. Part of that support is by using articles in the knowledge base. Is it possible to have one knowledge base, but to restrict ...
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Our Service Desk "Ticket Form" and our "Agent View" have always used the same custom fields. See the below image as an example of fields these screens shared. All of a sudden, our users ar...
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- resolution
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Hello, We are having a very critical situation, where a Admin deleted a Object in Insight and as a very strange situation every value is has been deleting for no reason, like an automation deleting ...
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Hi, is it possible to specify a timestamp when creating an alert? The approximate alert time is provided throughout the interface, but this appears to be driven by the alert API creation time.&...
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When creating an custom field in Jira for and Insight Object, we can define the "Filter issue scope (IQL)" What issue-related smart values can we use here as replacement values? I was hoping I coul...
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Hello I would like my agents to be able to change the Request Type of a ticket from Emailed Request to something else. This does not seem to be something in place today but we have a very new insta...
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Atlassian Community Events
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| October 27, 2025 8:46 PM PDT | ||
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| July 29, 2025 5:22 PM PDT |