User Unable to received verification code

[Josiefie Anne Valdeavilla Mendoza]

- We have one user that is currently unable to received the Invite and Verification email from her Outlook Mailbox.

- Confirmed that other emails were received but from Atlassian unable to received.

[Joseph Chung Yin]

@Josiefie Anne Valdeavilla Mendoza -

Welcome to the community.  A few thing for you to check on this issue:

1) For that specific user, does his/her company Email exchange team has any policy which blocks incoming emails generated coming from Atlassian?

You may ask your Email exchange team to take a look at this Atlassian posting - https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108

2) If not from #1, then you should reach out to Atlassian Support (https://support.atlassian.com) for assistance, so they can access the system logs on the backend to determine possible issues.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.