Community resources
Community resources
Jira Service Management
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I am trying to create a daily task and once that task is created attach a form to it. The first rule just creates a task daily and gives it label daily-checklist. The second rule detects task creat...
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Hola, Al ver mi reporte, quisiera que me muestre el tiempo total desde que se inicia un ticket hasta que se cierra el ticket, tienen alguna sugerencia de como poder realizar ello sa...
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I have setup the OpsGenie to Zendesk Integration. OpsGenie is creating tickets to Zendesk and all the triggers in Zendesk seem to work with the correct alerts in OpsGenie. When looking at the Zende...
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Hola, Me he creado un proyecto Jira, usando tipo Kanban y gestionado por la comunidad. He metido flujo, columnas .. y no consigo ver las ´épicas en el tablero. Si me enseña las tareas.. y no ...
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Are all services related to a project? Is there a choice to create many projects, or one project and many services?
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Hi, I am trying to sync our HR's system with Jira and need some help please. What it is, HR's system will be sending an email into our SD for all new employees. This will trigger a ticket on our SD...
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I have a simple ticket type with approval If I create a ticket for this ticket type manually everything works fine and the approver gets an email to approve However I need to create a ticket ...
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Hi Community, In this tutorial we will show you how you can dynamically change the options of an insight object field depending on a previous insight object field selection. We'll be creating in...
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Hi, Please guide to change issue type of an issue through automation rules so that associated workflow also get updated.
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Hola, Quiero añadir un campo del tipo: "fecha tope de realización ", en los campos que aparecen en las issues (ya sea tarea, historia de usuario), para poderlo rellenar.. o cualquier otro tip...
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Hi community, I am playing around with CSV imports in Jira Insight, and I stumbled over the following document that describes configuring a parent / child hierarchy when importing: https://support....
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While enabling email channel the issue type is "Service Request". I want to change this issue type from ""Service Request" to "Change Request". Although I make changes by automation but workfl...
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We need to send out a subscription to users of a custom field. I was wondering what everyone uses to do this?
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Hello! We have a requirement to send (CSAT)notifications only to defined jira-group members. Our previous logic based on that if resolution is updated on transition to final statuses before "Update ...
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...ssues needs to be different. E.g. One is for public enquiries the other is for scientific enquiries. My issue is we now know that this is very easy to do in JWM but seems impossible to do in JSM. Is t...
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I thought that I before had selected the cadence i want my jira cloud software to update. Am I able to set my instance to where I can choose when to inherit new release versions for jira cloud and no...
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Hello All, We are working with Jira DC instance and looking for a solution for below requirement. I want to add a comment and a label to issues when a custom date field pass the given d...
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Hi There, I have created a Dashboard for my project and I am struggling adding one report based on Request type. I want to add a report showing all the issues based on request types and their number...
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Is there a way to configure the order in which statuses appear in a workflow where all statuses can be transitioned any other? Right now, when you click the workflow button the steps are in alphabeti...
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I need to know if the there is way to change the word SEND in the blue button that appears in the portal for the word SUBMIT. There is any way to do it? Thanks in advance.
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Hello, I am testing the OpsGenie calendar sync and I had questions on how schedule changes get published to a subscribed webcal URL ? For example: Lets assume user 1, user 2 and user 3 are in a ro...
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Hello, I created an Outlook Exchange distribution list for the purpose of being able to use the address as ‘@' in a ticket comment and have notification e-mails sent to the members included in the D...
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Is it possible to tag someone in slack with an jira automation, is there any smart values os anything that does that? If anyone knows please leave the answer
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Hello, Issue: Customers create support requests via the customer portal and cc those who should be cc'd. The result is that those cc'd don't get notifications and can't see the ticket. &nb...
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Is there any way other than masking to map the Atlassian service desk URL to a custom URL Eg: https://mycompany.atlassian.net/servicedesk/customer/portals to https://servicedesk.mycompany.com
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