Community resources
Community resources
Community resources
Jira Service Management
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Buenos días, estoy intentando activar la versión cloud free de Jira Service Management y me da el siguiente error: "Este sitio tiene más usuarios de los que permite Free". Según el mensaje la v...
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Hi, I linked a knowledge base in a JSM project (under project settings) which initially worked fine, after I got access to the JSM project and the respective space to be used as KB. However, no...
638 views 1 0 Deleted user August 11, 2022 -
Hi Community, We are migrating a legacy system to JIRA and one of the key ask is the attachment, I am planning to migrate the legacy system's old ticket with their attachment in JIRA Service Manag...
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After working really well for a number of months we have now become unable to close / resolve issues on the mobile app (used by on-site engineers), we have done the usual restarts / re-installs but w...
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Hi Team, I have setup an Approval process in one of our Service projects. Unfortunately there are more than 5 approvers involved in the approval process. As a result, when each Approver approves / d...
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I need to change the customer feedback instead of having 5 icon ratings; I need only 3. How to configure that? I have checked the documentation but there is nothing related to how to manage the numbe...
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Hello everyone! I have created a custom field in our Jira project yet I'm struglling with an automation while using the custom field for a comparison. Custom field properties: Number fiel...
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Hi Guys, I linked test cases of TestRail to Jira ticket. However, these test result were duplicated after I updated status of running from TestRail. Has any guys experienced on this. Thanks, Phon...
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Even after following portal access and customer permission configuration guide to enable widget, it is not able to be enabled
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Hi team, How can I manage the accounts of Email notify when the tickets was created or changed status or done？ Now each account who login the project will receive the Email notify even they don't c...
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Good Day All. I am looking for recommendations on asset management tools that collaborate well with Jira and Insight. My company is especially interested in one that uses barcodes and scanners.
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Over the last few days, when accessing a ticket through a link (Search for open issues, click on an issue to open it's page), the issue page refreshes every few seconds. I cannot read anythi...
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3rd party apps? Plug-ins?
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I have an automation rule that creates and Insight Object when a workflow transition screen field is checked [Yes] I would like to be able to also remove Insight objects if [No] is selected. Looks ...
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Hey community, I want to remove my tickets in which they are canceled by the user which still shows me in the main screen. Which I don't want, I want them to go in separate column which I have custom...
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when I go to the url. The page redirects but will not load. in edge or chrome it just has blank screen. I"ve added the url to my trusted site. this didn't help. &...
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I am trying to create a form with approvals and the user would need to select one from the user search field but they just keep seeing No User Found. They are in a group that has access to the Browse...
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I am trying to use the OpsGenie API to create alerts that will go to a specified team. (This is on a running system with existing integrations and existing teams that I am trying not to bother). What...
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Hi everyone! Want to learn how customizing your Atlassian apps can improve workflows, enhance teamwork, and boost efficiency across your organization? Check out our new, 15-minute Lightn...
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Is it possible to automatically create customers accounts in Service management? We are using the platform for internal IT work, and would like to avoid employees manually creating accounts, and have...
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Hello, I've created organization for one project and I want to send to this organization notifications when public comment added. There is Customer notification scheme, where you can add repor...
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Hi All. Here is our dilemma..... New JSM project created. They want to allow users a second option to create issues - Slack This project workflow has 2 approval ...
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Can a Sharepoint list be used to update custom fields in Jira Cloud?
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Como habilito a coluna para poder realizar uma pesquisa por Organização ?
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We have recently upgraded from JIRA ServiceDesk to the latest version of JIRA Service Management. We are using a datacenter install and host the JIRA server locally on our network. Everything works f...
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| May 29, 2025 11:41 AM PDT | ||
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