Community resources
Community resources
Community resources
Jira Service Management
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TL;DR: Opsgenie’s Marid integration server was deprecated on December 26th, 2019, and it will be 100% retired on November 21st, 2022. All Marid integrations and any integration that is using the “sen...
- Article
- opsgenie
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Hi all. We are looking to improve the customer experience by raising support tickets (Cloud JSM) from Outlook. The idea is to extend the standard way (subject+body+attachments) of using the...
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Do you have any knowledge of a CSAT add-on that provides a dashboard gadget? All add-ons I saw, no one provides a dashboard gadget. Why I want it? Because I have many service desk projects and I wan...
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Hi, In this particular listener we have tried to sent notifications to the member of the user group populated in a single group picker custom field called 'Group Assignee' present on an issue. Now ...
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...p under the Chat config in the Service Management JIRA project settings). However when then adding Assist to a public channel to add a request channel I get the following message: "W...
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Hi all, I try to create ticket jira from email , email was sent but ticket not created on jira dashboard. What must i do ? There is any setting that i miss or i must configured. Regards,
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...mails customers that are tagged into CCs custom field on public comment updates etc...
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We currently use an AD group in JIRA which means that users added to the said group are automatically assigned the correct JIRA boards. I have tried adding the same JIRA group to a team in Tempo so ...
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We know that after the issue is completed, JSM will send an email to the problem creator for feedback. But I want to send a link directly to user feedback without opening an email. I know the cloud ...
- Question
- feedback
- jira-service-management
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Hi, I have a project in Jira service desk. On the board I configured that I will see only open issues so I wrote on the Kanban board sub-filter: “Status not in Closed“ and it worked&nbs...
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How do I link an issue created in Jira Service Management to a project issue in Jira Work management
Hi Jira world! How do I link an issue created in Jira Service Management to a project issue in Jira Work management? I look for it and can't find it. please help.
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Hello dear community We have had the following problem for a few days. In a service desk project, the tickets in our queues are no longer displayed in full. Only when you go to the bottom of the pag...
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We have tried writing a few scriptrunner behaviours to hide fields and set default values for fields in JSM projects, but they only seem to work in the portal, not for issues created in JSM from the ...
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After the recent improvement of Forms to be integrated with Jira Service Management, the fields in the Portal are all duplicated. Meaning, the set of fields that we already have is being shown twice....
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We have JSM and are looking to use it for a unique (to us) use case. Department A requires a tool to manage their work. Department B is Department A's customer (internal customer). Several...
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Hi community, Looking for some help regarding why I can't disable or delete automations I've created for a specific project. Kind Regards, Karthik Murali
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One of my ticket did not have a time to resolve and as I checked it, the start condition was not met. I updated the SLA condition but the "time to resolve" of this specific ticket did not update/show.
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What are the following errors? 2022-05-24 23:05:41,494 HealthCheck:thread-4 ERROR [c.a.t.j.healthcheck.support.EolSupportHealthCheck] An error occurred when performing the EOL check, see the excepti...
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How can we setup issue security to prevent other agents from seeing other agents tickets a guide will be very helpful
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Hi Team, I was wondering if it is possible to create Jira customers from powerautomate or power apps? I was able to successfully create a ticket using Jira connector, and was winding if I can use th...
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Hello, we run Jira Service Desk in Jira Cloud. We noticed that even though our Jira instance is locked down and only accessible to users, there's a "loophole" where an external email address can be ...
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Anyone have any recommendations on good JSM developers? Ideally looking for single contractors.
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I created two custom fields (Category and Practice) that I need to be populated with values from an email request (from the Description field). Everything I've read elsewhere suggests that using the ...
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We have multiple customers in same organizations. Based on our contract the customer is supposed to have a single point of contact for any issue reported for our product. So, only one user will be re...
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Hi, we're just setting up JSM and I'd like to filter one of the Insight fields based on the Organization assigned to the issue. The IQL works fine if I hard-code the text to make the mat...
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| July 24, 2025 12:26 PM PDT |