How do I get an issue type for a DC/server requesttype?

[Katherine Regan]

I am calling GET /rest/servicedeskapi/servicedesk/{serviceDeskId}/requesttype as described in https://docs.atlassian.com/jira-servicedesk/REST/5.3.0/#servicedeskapi/servicedesk/{serviceDeskId}/requesttype

For cloud, the response includes issueTypeId but for DC it does not. How can I determine the issuetype for a service desk request type?

[Joseph Chung Yin · Accepted solution]

@Katherine Regan -

The easiest way to obtaining the issue type ID associated to a specific request type is by accessing project's project settings (assuming you have the permissions).  Afterward, you can Access "Request Types" UI and locate the name of the issue type it is associated to.

Then in the same Project Settings UI, you can locate the Issue types associated to the project, if you hover over the issue type name, then you will see the issue type ID.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Florian Bonniec]

Hi @Katherine Regan 

If you want to do it using the REST API you can use the following endpoint.

/rest/servicedesk/1/servicedesk/{serviceDeskId}/request-type-groups/{group-id}/request-types

In order to get availables groups for a project

/rest/servicedesk/1/servicedesk/{serviceDeskId}/request-type-groups

Regards