Is there a way to measure the number of replies that we are sending on our service desk tickets?
@Janoah -
In addition to what @Mikael Sandberg suggested, you will have to implement customization to achieve what you wanted. Here is an idea for you to consider:
1) Create a custom (number type) field and add it to your project/issue configuration. You can use it as a counter.
2) Create an automation rule (Automation for Jira) and triggered the rule to execute using the "Issue Commented" trigger. Setup the action to increment the custom field (i.e. +1) by Edit Issue action.
3) Afterward, your issues will have the custom field where you can use JQL to pull the data.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
You can use the bubble chart to show the number of comments:
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