Community resources
Community resources
Community resources
Jira Service Management
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Hi, Can any one help me out how to implement 2 level of approvals in workflow. For ex: 1. If Level 1 approval is approved then it will go to Level 2 approval which is level 1 would be Manager appro...
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Hi All, In one of my project. I have to make one of the custom field Show or hide along with making mandatory when enabled depending upon the radio button selected as Yes or No Example: Project...
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Hello Community, I am using the 'Set the value of an object attribute with a predefined value' Insight Post Function to populate a "User Picker (multiple users)" field which is alone working fine. ...
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I'm apart of a project in Jira Service Management, but I can't understand how to add company laptops/devices to it, I can see my service requests pending from customers and changes and etc but I can'...
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In our organization, it is common when user submit 'Email Request' follow Service Request Fulfilment workflow for Jira Service Management workflow, however, there are some cases that we wil...
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I am going to restrict or control the agents capability to add customer in my project. I am expecting that only Project Administrator can add customers but upon reading some articles here I found out...
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I am new to Jira Services Management and need to create a few forms and also some custom fields. What should I be creating first? Workflows, screens, issues? Just need some guidance to get things goi...
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Hi! I need to show the "Linking issue" in the client portal but it appears as "hidden" for the client. I searched in the settings but I didn't find it. How can I show it? Thanks!!
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Hello all, We are capturing data from a submitted form to write to an issue comment and would like to include some identifier of the (external) user who submitted the form (i.e. name), but c...
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Hello, We are currently trying opsgenie, for basic on-call alerting. There is lot to like, but we could not find how to handle the following situation : In the middle of the night, a drowsy on-call...
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Hi everyone! Current situation: I have 1 JSM Project under which I have multiple organizations which are my clients. I have created separate security levels per each organization and they work fin...
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I'm having an issue with my iPhone 12 and Opsgenie critical alerts. I previously was using a separate phone (iphone 7) for work and even when I had my phone on vibrate, the critical alerts would make...
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I am trying to add an option to muliti select different options but I only see the parent and child which doesn't work for me as I would be adding that to 60 different options.
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Issue description: Portal customers are unable to see the description field in the customer portal when tickets are moved across service desk projects by agents. Atlassian confirmed that when t...
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Is there a way to integrate OKTA Workflows to JSM?
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Hi, What happens with regards to the Community Licence for Jira/Confluence when server EOL happens in 2024? All of the help documentation refers to buying new licences (which has now ceased I belei...
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Hello everyone! Tell me please, i can how get all issues , where value ("SLA OK") with JQL ?
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Scenario: We have an Employees Insight object with an attribute called System Name that stores all applications an user has access. Using Jira Automation, I can update via webhook to add mo...
- Question
- api
- attribute
- automation
- cloud
- insight
- +3 more tags...
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Dear Members, Doing Good! Rules are working after office hours , need a solution to work only in working hours. Any help Thanks in Advance!! BR,
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I added a new customer to my organization (as described in https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-an-organization/), but the customer is shown in the ...
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Hi Jira community, Does JSM automation have the capability to automate a request? Sample Scenario: When a user creates a ticket using the Slack Channel Creation form, the aut...
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Hello, It has been noticed on our helpdesk that the date is formatting as American. Within the form creator it is the correct standard UK. All of our admin settings show UK along with the user profi...
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I am creating an email template using HTML; it is well formatted. I created an automation rule to be triggered when an issue is created, then an action to send email. I added the email templa...
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Hello, I have a question that my colleuges couldn´t help with, and I´m new to Jira so i thought i could turn to this community! I´m working with Coustomer Service, and I management the issues...
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whenever click the submit button one one pop up message is shown in the customer portal
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