Community resources
Community resources
Community resources
Jira Service Management
-
Good day, We currently have a 4 hour response time for all our customers, this means that from the time that we receive a new request until it is actually resolved, we have an agreemen...
-
Hello, in my workflow I have an Approval step. It is configured to require approval from 2 different people from a specific group. Problem is, that I can't see approval's status untill 2 people wou...
-
Hello, I made a request form in a JSM project. I asked the user to choose someone from a list that is based on a group of users. It works for me, and for some users. It seams that people who ...
-
In the customer portal we're currently setting up, we have set it so that customers don't see certain status', so they're not aware of the specific stage of the workflow an issue is on. For instance,...
-
Hi all My projects in JSM has cyrillic name ( example Учет склада ) If customer make action on portal - all customers and JSM agents got mail with cyrillic in field FROM - it's ok But after r...
-
Hello, i want to create an object automatically from a jira form . for example for HR process i would like to create the user Object automatically from jira from view with all the inbound reference ...
-
Hi, I'm a total newbie to Insight. I have a CMDB in ServiceNow. And was very happy when I saw the "import from ServiceNow" App. I have succesfully implemented it - and got a structure in Insight....
-
Dear Community, I have some project in Jira, where I have my team members and third part (externaln company), who create the tickets and assigln to my team. In some cases those tickets should be for...
-
Hi, I'm testing the Create Alert api : POST https://api.opsgenie.com/v2/alerts Managed to create an alert but fail to provide a Request Owner. User exists and is visible in the&nb...
- Question
- cloud
- integration
- opsgenie
- rest-api
-
HI All, Kindly I need support in below I have requirements to autofill requester line manager as approval in any request, How can I implement this ?
-
I’m trying to set up an automation that uses an issue creator’s department (from their profile) to set a custom field but can’t seem to get it working. So far I’ve tried a bunch of smart tags ...
-
System is crashing frequently: Troubleshooting: Restarting, Stop Java Update to make it live again Please help in identifying the issue and also how can i connect with Jir...
-
Hi Team, I have installed Zephyr Squad for Test Management in Jira. Have authored test cases in Jira and linked with testing task which is created / linked with User Story. Have executed the test ...
-
Hi , Can you please help here we have an automations for Leavers forms. for these the automation will create issues to different teams to deactivate the the accounts of the the leaver and link...
-
Hi Community, Is there possible features that jira able to have daily email notifications for example like approval request email ?
-
So today I updated Jira and all applications to the newest Version. So i updated from version 8.20.2 to verison 8.22.3 and after update of jira software i updated jira service Management as well. Bef...
-
I have found it works reliably if the issue is created via email request, or by the Help Center/portal. However many tests have shown that adding via issues created by the green "create issu...
-
Anyone know how to get the issue name as an link with an automation in slack? Like the one in the Print Screen
-
Hi, I am trying to integrate powervirtual agents (bot n ms365) with jira service management. I am able to create jira tickets via api from info user provides to bot. However, the reporter field req...
-
what do i need to do to use JIRA as a dedicated helpdesk ticketing system for my upcoming deployment
Good afternoon all, I am in the military, about to deploy, and will be working in a helpdesk capacity. I specialize in radios/RF/HF/UHF so I am not a IT professional by any means but theres ...
- Question
- jira-service-desk
- jira-service-management
-
DON'T WANT = New tickets created via emails sent to our email address. WANT = Customer email reply to question sent from JSD issue to log a comment in the issue. WANT = Customer email reply to a no...
-
I installed the JIRA cloud extension from TEAMS marketplace and I am trying to incorporate. I am trying to integrate teams In Microsoft TEAMS with JIRA cloud. I am using the following guide to integ...
-
How do I create a service workflow? For example: When a new employee joins the company, HR opens a ticket for IT to create access to internal systems. We need a task to be created for each access an...
-
Hello everyone, I faced with issue about approval step. When ticket step go on to approval step need to choose relevant employee and I am as administrator on jira can choose approval employee on th...
-
I am trying to create a read only access to one project for everyone with a certain domain. So far I have not been able to find a soloution. Are there anyone who have tried, and succeeded at a...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 38 | |
| 15 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 36m ago | ||
| 6 hours ago | ||
| 7 hours ago | ||
| 8 hours ago | ||
| 12 hours ago |