Community resources
Community resources
Community resources
Jira Service Management
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Using the JSM-imported workflow, I tried to configure approvals for two statuses. Neither appears to work. Also, under All my tickets, no tickets appear, although I submitted and complete...
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How do I change Proforma to use my global time zone GMT-4 vs what it think it's using is GMT 0 (UTC)? Upon reopening a form my date & time fields that previously had a time selected is c...
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O portal de atendimento do cliente no jira tem o seguinte fluxo na minha empresa: Gostaria de saber se há possibilidade de ao corrigir o chamado e colocar no status "Aguardando cliente" há...
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Caros, tenho a seguinte dúvida: Tenho um campo x (do tipo Select List (cascading)), ou seja, ele possui uma relação de dependência com outro campo. Este campo tem uma lista de opções que o usuá...
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- cloud
- jira-service-management-cloud
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Setup: We have a custom field called "Project picker" of the type "Project Picker (single project)". The https://[Company].atlassian.net/rest/api/3/issue/[Issue] view shows the custom field as...
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Hi team I am trying to change various settings to apply Jira SM to my company. Is it possible to change the default text on the Customer Portal? For example, if "Need to raise a request? Contact us"...
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The current flow has two levels of approval and requires 1 approver per each level i.e. Line Manager Approval and Head of Department Approval. The challenge is that the Line Manager ca...
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Hello, i need to create an Insight object trough an automation and add multiple entries to an attribute. As I know, this can only be done by Insight API and web request. I got everything running. C...
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I'm looking into the Forms functionality in JSM cloud and wonder how I can use the form fields in different places in Jira. I know at least #1 and #2 are possible if I link the form field to a...
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I have an issue type where a customer selects some insight object from a fairly long list. I am hoping to find a way in data center to loop through the items selected and for each one automate the cr...
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Hello community, I set up an external app configuration to import user and group objects (custom object types) from our ID management system (IdM). IdM sends one data chunk for user object type...
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Table to store static data in JSM Database.
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Is there any way to get the issue key / id when you are on the portal request page of the help center (the page visible by any user), with Forge or the API? Something just like: const { platformCo...
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Hi I'm looking for a way to add a predefined saved search to list all the incidents that were either opened or closed in the last week. Is this somehow possible? Filtering incidents that were ...
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How can we fect opsgenie data if there is no option to visualize graph for services ? Is there any third party tool that helps in fecting opsgenie data ? Since there is no features in opsgenie to vis...
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Hi Everyone, I have a request type that uses the "Summary" field. Attached to this request type is a form. Within this form is a field called "Name of new employee". The "Summary" ...
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Is there any third party applications that helps in visualizing services & service relationship in Opsgenie? Similar to Insight objects graphs which throws the compelete details of the objects an...
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Hi All, I am a PM in Jira Service Management team. I want to understand how you use the 'Affected services' feature in JSM. Are these services predominantly internal services or are some of thes...
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Hi, Relatively new to Jira cloud (using the free service desk version). I've set up service manager (as a one person IT helpdesk) and I did have it collecting emails sent to 'helpdesk@domain.c...
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Hi there, I have an automation rule in place that checks maintenance end dates from Insight and sends an email with some information. The problem is I want to add the details to one email and then ...
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I am working with my company's IT contact to create a new project in Jira. I would like to utilize the forms feature. We would like to pull the data from multiple submitted forms into a report or das...
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I was pulling user data from our MS SQL database to identify an account in Jira Service Management that was causing us issues and realized that in the app_user and cwd_user tables, the IDs for t...
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Just an example of an base automation for my idea is in this Print Screen. So I want to make this automation to only add this to the summary and not to completely erase everything that was there and ...
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To reduce time of communication, is there a way to see data about a company whose members can access the JSM portal and submit tickets. we find ourselves needing to ask questions about product ...
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We're using JSM for about 6 weeks now but sometimes customers complain they aren't getting notifications if we comment on their tickets. Ideally, I can access a log of emails triggered to see ...
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