Community resources
Community resources
Community resources
Jira Service Management
-
I'm cloning issues from JSM to JS for support from our dev team. I've created a rule in JS that creates a comment containing hyperlinks for a client based on component. The trigger for this rule is r...
-
So I don't know why but jira is sending me every single change that happens in it (as the print shows) Is there anyway to stop it?
-
We have a service desk with customer portal. We have many forms(request types) which are grouped depending on the type of support request(usually 8-10 form for each support type). We use "Request typ...
-
We use the slack integration with Opsgenie, and, generally, try to hew to the convention that discussion of an alert happens in a thread under that alert. It keeps the channel nice and clean. Howeve...
-
It's straight forward process to publish an issue at the task level to the customer portal. Is it possible to publish a sub-task? Our goal is to give external participants access to task & sub-...
-
Single select field is not getting set correctly based on keyworkds in Issue Summary and Description
Hi Team, I am trying to set Single select field called Assigned HR Group field based on Keywords in issue Summary and Description.I am using Jira Data center 8.20 and Scriptrunner. I...
-
I would like to only display email addresses for users that are in a certain domain to people creating issues in a Service Desk project. Is it possible to filter what suggestions are automatically ma...
-
We have 2 Service desk setup in Jira Service Management. Is it possible to have 2 different Ops Genie Team each responsible for their own service Desk? Right now when an Incident is raised in one Ser...
- Question
- opsgenie
-
We have an Insight Object field that we need to export for email. However, we know that the following suggestion has been filed: https://jira.atlassian.com/browse/JSDCLOUD-10851 The Insig...
-
Am integrating Jira with Opsgenie Where as in Opsgenie need below requirements to be met from my side 1. Automation should take the next 4 people from oncall roster & replace the current transf...
-
I am trying to help another team with Insight - they told me that Insight is currently not pulling in all the information from AWS that they would like from a CMDB. They believe Insight can pull in K...
-
I am working on an on-prem version of JIRA Service Management. Can someone tell me if we can create interactive dashboards using sliders or dropdown to select the master parameters and display t...
-
Hi, Can someone will help me out which In a Service request form i have field called Access drop down field. Access---Jira and Database If i select Jira then 1 approval should be visible for ...
-
Can I create an automation to transition the child issues when I transition the parent to Done?
622 views 1 0 Deleted user September 27, 2022 -
Hello everyone, I am trying to connect my service management cloud to PowerBI via an API interface. Although I generated a valid API key, I get an error when logging in: Default: ...
-
Hi, Can some one will help me out I want to create a New workflow for one Service Request which is Access Request and i want to assign the same workflow to my project. Please help me out on the sam...
-
Hi, I have a custom field that ( can ) contains one or multiple user names. I call it "Reminders", it can be equals to "Tom, Mark, Juan", to tag 3 guys. I'm looking to build an automation rule...
-
Hi, does JSM also have placeholder field like freshservice? If yes, where could find it? I'm trying to create a workflow with okta and JSM.
-
We need to remove Summary filed from particular Jira customer portal form.
-
Hi - hoping someone can help to shed some light here, In the 'Customers' page for a service project - sometimes when I'm adding customers by typing in their email addresses, their email addresses wo...
-
Hi, Can any one help me out how to implement 2 level of approvals in workflow. For ex: 1. If Level 1 approval is approved then it will go to Level 2 approval which is level 1 would be Manager appro...
-
Hi All, In one of my project. I have to make one of the custom field Show or hide along with making mandatory when enabled depending upon the radio button selected as Yes or No Example: Project...
-
Hello Community, I am using the 'Set the value of an object attribute with a predefined value' Insight Post Function to populate a "User Picker (multiple users)" field which is alone working fine. ...
-
I'm apart of a project in Jira Service Management, but I can't understand how to add company laptops/devices to it, I can see my service requests pending from customers and changes and etc but I can'...
-
In our organization, it is common when user submit 'Email Request' follow Service Request Fulfilment workflow for Jira Service Management workflow, however, there are some cases that we wil...
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |