Community resources
Community resources
Community resources
Jira Service Management
-
I have some automation in place which creates a number of related issues. That piece works fine. Where I am struggling is setting the approvers using 2 sources. copying from the field called...
-
Hello, I am the administrator of my team's project on Jira. I have created, and associated with the corresponding screens, custom fields. However when I try to add these custom fields in the issue ...
-
I really want to turn off this suggestions for field " Reporter" Do Jira has this feature ? Many thanks.
-
hello, can anyone help me find a way to add a group to an organization? It seems to be useful and necessary and I did not find any related article. I rather find a way without Installing Add-...
-
Hi, I am trying to understand how to achieve the below, there are 3 parties in this ticketing. End customer, Our company, and Field engineer (from another company) 1) End customer create...
-
Hi, I was wondering if anyone has been successful at integrating vROPS with Opesgenie using the built-in webhook method supplied by vROPS. I'm able to create tickets using curl from the vROPS...
-
Is there a user interface where I can prepare and test complete IQL statements for my Automations in the Atlassian Cloud? Using Advanced Search to create JQL statements is extremely helpful. As som...
-
Hi Team, We have 1,500 projects and projects are coded with a number (ex; PR123456). Per week at least 2 or 3 projects starting. There are 5 users who are responsible for projects and projects are a...
- Question
- jira
- jira-service-desk
-
Hi experts, I configured the Email Domain to send email via my private Domain as instructed by Jira Service Desk, but unable to pass the DNS Record Check. I also searched several related posts in t...
-
Hi, I am a cloud user and I want to show Dynamic values in a field based on customer's mail id. Suppose A customer is raising a request and if customer's mail id ends with "@support" then they sh...
-
We have a new employee onboarding process where a JSM request type called "Onboard Employee" has been created and is available from the customer portal. This type view has a Jira Form linked to...
-
Where to find the SEN number in Jira service management? Please guide me. And what is the annual premium subscription plan for Jira service management?
-
Hi Everyone, I have managed to find how to set up an action and action channel in the Opsgenie website however I have been unable to find any documentation on how the OEC is setup on the server side...
-
Hi there, I have followed the information found here Limit Assignee to member of Assignment Group (atlassian.com) and based on the 'Assignable Group' value selected in the drop down box I do have ...
-
Hi, Can we have cascaded drop down in JIRA cloud, I mean if I select a value in one drop down, next drop down will populate accordingly Can i achieve it without using any addon.
-
Hi team On JIRA service management portal, I have a two request types called "Feedback" and "New change" On my Feedback form I have a issue picker field(Script runner field) called "Change ticket l...
-
I am creating a Bot which would automatically create Service desk tickets on JIRA but while i am using raiseOnBehalfOf on my Request It provides me the following error "You do not ha...
-
Dears, How can I search for issues commented by certain user even basic or advanced BR
-
what is the best way to migrate the data from a non-Atlassian service desk product to Jira service management? The client has Maximo service desk (IBM) and would like to move to use Jira ser...
- Question
- data-center
- jira-service-management
-
Hi, I am working for an organisation x and have setup 3 agents for organisation y. I have been set myself as an org admin and i have invited 3 users in the Service Desk Team role for the same project...
-
Hi all I have 2 project A and B. Project A - where all users from LDAP group "Domain users" is customers, because this LDAP group has role ServiceDeskCustomers All work correctly - creation reques...
-
Is there a way within the Insight Automation to Add and Remove values on an attribute of the Select Type? e.g. Two Automations - If Condition is true Add 'Hosted' value Else if Condition i...
-
In customer notification comment added to the ticket by service desk agent is showing hidden to the customer. Any Suggestion what may be the reason ?
-
I can't get to my Trello boards, which I desperately need for my work. My old Trello password is "incorrect" for some reason. I have gotten as far as being asked for a two-step verification code wit...
- Question
- jira-service-desk
- jira-service-management
-
When working with Automation, it’s common that when working with a Service Management project we encounter a problem that needs to be resolved in a non conventional way. Today I’m here to sho...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 18 | |
| 11 | |
| 8 | |
| 6 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT | ||
| May 20, 2025 8:44 AM PDT |