How do you integrate JSM reports with slack?

[Alexander Grant]

My team currently uses JSM to handle help desk service requests. I would like to have a daily post that shows the members of a slack channel how many requests are pending vs resolved at the end of shift each day. 

[Joseph Chung Yin · Accepted solution]

@Alexander Grant -

Welcome to the community.  Here are few other links on Automation that you can understand how to use the tool to supplement what @Mikael Sandberg provided.

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC

https://support.atlassian.com/cloud-automation/docs/what-are-smart-values/

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Mikael Sandberg · Accepted solution]

Hi @Alexander Grant,

Welcome to Atlassian Community!

You can do this with automation and smart values. Just create a scheduled automation that uses a JQL that gives you both created and resolved issues, then use smart values and the list function to create your Slack message. You learn more about how to use smart values with lists here. 

[Alexander Grant]

Thanks for the welcome and insight!