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Account got deactivated and subscription got cancelled

Eric Heng
I'm New Here
I'm New Here
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October 17, 2022

Hi there,

 

I was adding a large list of customers to my free plan with only 2 admin/agents/users.

 

All of a sudden, I received an email saying my Atlassian cloud subscription has been canceled due to a user request to cancel the subscription.

 

Is there any way that this can be reverted? We have about 400 customers and it seems like they are all wondering what is going on.

1 answer

2 votes
Alex Koxaras -Relational-
Community Champion
October 17, 2022

Hi @Eric Heng and welcome to the community

Create a Support Ticket to cancel your deletion.

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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