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Jira Service Management
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Is it possible to automatically create customers accounts in Service management? We are using the platform for internal IT work, and would like to avoid employees manually creating accounts, and have...
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Hello, I've created organization for one project and I want to send to this organization notifications when public comment added. There is Customer notification scheme, where you can add repor...
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Hi All. Here is our dilemma..... New JSM project created. They want to allow users a second option to create issues - Slack This project workflow has 2 approval ...
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Can a Sharepoint list be used to update custom fields in Jira Cloud?
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Como habilito a coluna para poder realizar uma pesquisa por Organização ?
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We have recently upgraded from JIRA ServiceDesk to the latest version of JIRA Service Management. We are using a datacenter install and host the JIRA server locally on our network. Everything works f...
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I have a groovy script that performs the following in a workflow post function: Creates a linked issue for each Insight Object value in a custom field The script works however I now want to copy ...
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Hi, I have a task to create Purchase order portal in SD. As must requirement is to have one purchase request with possible many purchase order positions (items that are ordered)...
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...or this object type with the following filter scope: objecttype = "Application" AND "Portal visibility" = "True" Now I want to keep the filter on the portal but on the agent view I want JSM agents t...
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Hi, We are facing issue as whenever a ticket is newly created in the Jira Service Management, there is a default comment added on the ticket "This issue was reported from the portal while the user w...
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Hi, community! I'm using Forms in Jira Service Management project to create issues. Forms are linked to request types and becomes a part of an issue description. In my project I need to make an appr...
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Hi, we have complaints from our customer that JIRA SM is to communicative regarding notifications sent to incoming automated mails. Since there is no direct way to opt-out mail addresses (should be ...
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I am trying to create a service board and unlike team managed boards I have made before this does not have the same simple configurability for creating fields etc. I have identified the field configu...
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Hello everyone! Can someone tell me how to delete this directory from a Ubuntu server? <Jira home directory>/export Comes in indicated in that doc: https://confluence.atlassian...
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Hi All I work for a hosting company, and we have a client using Jira Cloud. We need to make backup of the JSM. How to proceed with this request? Can't seem to find any topics. Tha...
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- atl-gruland
- jira-service-management
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Hi all, I have an automation for onboarding that adds a number of insight objects to a single insight field as 'New starter requirements' Is it possible then to look through the items in that custo...
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Dear Jira Admin, Kindly inform that some of our laptops can’t access your webpage. https://cscjranor004.csc-fsg.com/secure/Dashboard.jspa Please let us know if you are blocking some of our IP from...
- Question
- jira-service-desk
- jira-service-management
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We want to add our own FQDN "https://servicedesk.secureco.co" redirect to -> "https://ep2payments.atlassian.net/jira". What would be the best way to get this done? Does Jira allow additi...
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I have a date field in Insights that is populated with the wrong date. Can I use the external import to clear out the date value on certain records? I just did an import and it seems to i...
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I have a Form that we attach to all tickets in this project, and within the Form I would like certain sections to be required based on status. In this project the ticket moves through certain stages ...
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Hi so I have an difficult, I want to add more values like the values in this print. So where can I add more of those values?
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Hello, Is it possible to set alerts for asset management app if an asset is changed or updated? I see alerts for date of purchase and warranty expiration but no ability to select different fields. ...
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Hello Atlassian I got this email - From: no-reply@manage.trendmicro.com <no-reply@manage.trendmicro.com> Sent: Wednesday, June 22, 2022 6:44 PM Subject: Apex Central Notification: Virus Fo...
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I have created a custom text field called "Escalated By" and want to populate it via Automation to be equal to the "Assignee" field when the ticket is transitioned to "Escalated". What is the syntax...
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Is the best way to accomplish this to do it via Field Configuration schemes?
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