Outlook addin blank

[Aaron Wilson]

When i go to create an issue in Outlook, the Jira Cloud addin opens up, but it is just blank. Seems to only be happening on my laptop i use for remote working. My desktop at work is fine.

                 

[Max]

Hi, @Aaron Wilson a couple of things I'd suggest:

• try installing other add-ins on the old (like on your screenshot) Outlook desktop UI and check if they work
• try the new Outlook UI, and open Jira Cloud add-in from the meatball menu.
  
  
• try the Outlook web app: navigate to outlook.live.com, log in, and while having a particular email open, find the Jira Cloud app in the meatball menu on the top right-hand side of an email box
  

[Aaron Wilson]

Hi, Thanks for looking into this for me!

So my other addins in outlook work fine. They are blank for a second and then the addin loads. However Jira doesnt load on both the old and new outlook versions.

When i log into the outlook web app via outlook.live.com, the jira addin works fine. I would like to get it working in the outlook desktop app though.

Thanks

[Danny]

Hi @Aaron Wilson 

Are you able to check if Outlook is up to date as well all associated add-ons?

Thanks,

Danny

[Aaron Wilson]

Microsoft 365 is up to date, jira cloud for outlook shows the version release date is 8/19/19. This was from the "get addins" tab in outlook. I removed and readded it so this seems like the most recent update.

[Danny]

Hi @Aaron Wilson 

Can you give feedback via Outlook? 

@Vitalii Saienko

Would you be able to assist Aaron? 

[steve-g-yk]

@Aaron Wilson did you figure out the issue? I am experiencing the same issue.  My colleagues are also having the same issue. 

This is the ticket I filed: 

https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Jira-Cloud-add-in-in-Outlook-panel-is-blank/qaq-p/2204415

@Vitalii Saienko  were you able to figure out the issue? 

I'd appreciate some help, 

Steve 

[Aaron Wilson]

Hi Steve,

Nothing on this page was a solution to my issue, but my issue did resolve itself. I think the issue was that the addin got disconnected from my org. If you are able to, link the addin to your org again. I dont remember how i did it though. I think i just opened outlook one day and the addin gave me the option to relog in.

[steve-g-yk]

Thanks @Aaron Wilson .  Interestingly, I am one of the admins.  And my online Outlook works. So, this is a strange behavior. 

@Vitalii Saienko is there a way to check if the addin is connected to my org? 

[Vitalii Saienko]

As I mentioned in this Community post, we have resolved the issue, and it should work now.

To check whether you are connected to your Jira site, you can open the add-in. If you see the "Connect Jira" button, then you are not connected. Also, if you are connected, you can click on the Menu button at the bottom of the add-in and select Settings. There you will see which sites are connected to your Outlook account.

[steve-g-yk]

Thank you  @Vitalii Saienko