Link in Jira email

An email gets sent when a ticket is created and there is a link in that email to view the ticket. Recently, our link has changed and I don't know how to change the link in the email to go to the new url.

Any help would be appreciated.

Thanks,

Alison

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@Alison Files My guess is that you need to update the customer notifications. You need to be a project admin to make this change. Here is an article on how to make updates to these emails. https://confluence.atlassian.com/servicemanagementserver/managing-service-project-notifications-939926348.html

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Hi Alison,

How is the email being sent? With Jira Automation? A filter subscription? Some other way?

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It is being sent with Jira Automation

Thanks,

Alison

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Like • John Funk likes this

Can you share the rule that sends the email? Be sure to show the details of the email step.

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Link in Jira email

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